[Resolved] Total Reviva - Aquaguard - Eureka Forbes — not attending service call | |||
my customer no is [protected], i made a complaint on 24th of July 2012, no body has attended the complaint, by waiting for them for a weak, i contacted the call center on 31st July 2012, and the executive told that within 24 hrs the complaint will be attended and once again no body has come for the day and again i contacted on 1st Aug 2012, the executive by name sharat attended my call, and told that my complaint has been closed and raised a new complaint. i asked him to connect me to his higher authorities but he was reluctant and gave me a no. to contact [protected], which was switched off. Again i contacted the call centre, mr jaswinth attended my call and told that he is giving a number of service manager and gave me the number of technician, and he gave me another number, which was not attended by anybody, and that person started giving me missed call to hear my complaint ([protected]) and mr.jaswinth told that he is the service manager, but he is a group leader!!! EurekaForbes is collecting money for AMC and not attending the calls properly and telling lies to customers. is it not the duty of the company to send a technician to my place after booking complaint according to the AMC? is it necessary to contact tom, dick and harry to get my work done??? after paying money for AMC. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
Dear Sir,
Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.
Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in
Best Regards,
Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.
Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.
Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in
Best Regards,
Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.
Eureka Forbes — not attending service
they are not attending service and the worker is saying i will not come even we have purchased service contractEureka Forbes Reviva Aquaguard — Worst AMC of Eureka Forbes
Eureka Forbes AMC did not do the proper service to my aquagard as it was going to repair every month.This was repeating for the past 6 months. 4 days back it was repaired very badly as the salt water was comint to the tank and it was overflowing though the m/c was switched off. When called Ali and Raghu from service dept 50 times, they did not lift the phone.Pl, do not buy Eureka Forbes Aquagard and trap into this situation. I am going to file a case in consumer forum.
Dear Mallesu Reddy Perla,
We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem.
Please let us know if you have any concerns.
Regards,
Eureka Forbes Team
We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem.
Please let us know if you have any concerns.
Regards,
Eureka Forbes Team
Absolutely right, I have many experiences like theis withe eureka Forbes, One customer care executive named (Raj-Ahmadabad- mobile no. [protected]) who speak in stylish language and said theat he will solve thee problem withein 24 hours. today it is already 5the day but problem remains same. Actually a problem occurred in Ahmadabad city is very dirty water is coming therough pipe line provided by Municipal corporation. My question is If Aqua guard cannot remove dirty color from water, theen no need to buy Aqua guard. They are lier. Even Raj told theat I should wait for anotheer 4-5 days. That means he is waiting for clean water from municipal corporation. Then what is thee roll of aqua guard. Pl. stop theis business.
This is disgrace for company like Eureka Forbes.
My Address:
R.B Krishna Moorthy
No 5, I st Street,
Navajeevan Nagar,
Hindu College,
Pattabiram,
Chennai - 600 072.
mobile [protected]
I have complained on aquaguard not functioning since last Saturday (17/08/2012)
So far no service man has attended inspite of my repeated calls to 39883333. & 26840597
This is happening for the 4th time.
I am on AMC since 2 years with you. Pl arrange service immediately.
Also, Please provide with Toll Free #.
Secondly please give us contact person, address phone no through whom we can get our problems solved.
Earlier service was damn excellent. After introducing call centre it has become worse.
Complaint : 67858965
I feel like coming out.Pl improve service to encourage customers.
with regards
Kamala Kannan s/o R.B. Krishna Moorthy
Keeping our finger crossed. ( Prompt and satisfactory service provider is winner now a days),
My Address:
R.B Krishna Moorthy
No 5, I st Street,
Navajeevan Nagar,
Hindu College,
Pattabiram,
Chennai - 600 072.
mobile [protected]
I have complained on aquaguard not functioning since last Saturday (17/08/2012)
So far no service man has attended inspite of my repeated calls to 39883333. & 26840597
This is happening for the 4th time.
I am on AMC since 2 years with you. Pl arrange service immediately.
Also, Please provide with Toll Free #.
Secondly please give us contact person, address phone no through whom we can get our problems solved.
Earlier service was damn excellent. After introducing call centre it has become worse.
Complaint : 67858965
I feel like coming out.Pl improve service to encourage customers.
with regards
Kamala Kannan s/o R.B. Krishna Moorthy
Keeping our finger crossed. ( Prompt and satisfactory service provider is winner now a days),
Dear Sir,
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and phone no. and request you to kindly also provide us with your address details so that we can look into the matter quicker.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and phone no. and request you to kindly also provide us with your address details so that we can look into the matter quicker.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Dear Mr. Kamala Kannan
We are approaching you from Eureka Forbes service team, we regret the inconvenience you had to face. We have made a note of your contact details and will contact you to resolve the issue. Kindly also provide us with your customer ID and email address details to help us serve you quicker and better. Should you require any further assistance, please feel free to write in at [protected]@eurekaforbes.com
Regards,
Eureka Forbes Team
We are approaching you from Eureka Forbes service team, we regret the inconvenience you had to face. We have made a note of your contact details and will contact you to resolve the issue. Kindly also provide us with your customer ID and email address details to help us serve you quicker and better. Should you require any further assistance, please feel free to write in at [protected]@eurekaforbes.com
Regards,
Eureka Forbes Team
Eureka Forbes — Aqua sure xpert
Dear,its a more than week I purchased Aqua sure xpert from snapdeal, and every day I am calling to customer care for installation, their reply is technician will be at your home within 24 hours, this commitment never happened.
now I am thinking to return the product back to snapdeal and buy another brand which give me good service.
regarding Ro water
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Aquaguard Total Reviva — Not attending for service on call
Dear Sir,I am having Total Riviva RO plant in my home for last one year. Due to salt water, we u usually get blockages and we will not get water in the outlet. Then we have to call for the service centre numbers for minimum 8 days for their visit for repairing. This is totally not fair for a global product like Eureka Forbes.
I can't understand your business strategy. Most important is they will not say that, they are not having pupil for service and so on, just for every day they will say,"Service pupil will come today".
At last time when the technician came for service, he told that there is an additional filter is available and he said when it's attached, this will be solved and we have told to attach the same. The most funniest thing in this is, the pupil not came for fitting the same and when we checked they said after several calls that they are not having drilling machine and that is the reason they are not able to come and fit the same.
If any one reading this please know, i will strongly recommend my friends and relatives not to buy ant product from Eureka forbes. If this continues i am going to make a case book in consumer court.