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[Resolved]  Trackon Courier Pvt Ltd — non-delivery of parcel leading to major losses

Consignment no.[protected] containing important documents that were required by me urgently in Bheemilipatnam, Visakhapatnam was sent to me from srinagar via trackon courier on 09 Jan. However, when the parcel reached visakhapatnam, the company representatives here did not bother to call me up (inspite of the address and phone number being mentioned). Moreover, citing the reason that the addressed area did not fall in their service area, they returned the parcel back to srinagar. Further, the response and the customer handling of the company reps here was non-supportive and brash. Till 30 Jan, inspite of repeated requests to arrange for the return of the consignment, it had neither been returned back to the sender nor had it been delivered to me . The non-receipt of consignment has caused me major losses and embarassment. I would like to submit the following for consideration: -

1. If the company did not have any service in the addressed area, then why did the Srinagar branch accept the consignment.
2. Once the consignment had been accepted, does it not become the companies obligation to deal with it responsibly and atleast call up / inform the addressee or the sender before returning the parcel.
3. Can you please inform me as to what steps/ actions i can take against the couriers service and their reps.
Thanking You
Rajesh Dhami
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  26 CommentsShareTweet

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Trackon Courier Services — non-delivery of parcel leading to major losses

Consignment no.[protected] containing important documents that were required by me urgently in Bheemilipatnam, Visakhapatnam was sent to me from srinagar via trackon courier on 09 Jan. However, when the parcel reached visakhapatnam, the company representatives here did not bother to call me up (inspite of the address and phone number being mentioned). Moreover, citing the reason that the addressed area did not fall in their service area, they returned the parcel back to srinagar. Further, the response and the customer handling of the company reps here was non-supportive and brash. Till 30 Jan, inspite of repeated requests to arrange for the return of the consignment, it had neither been returned back to the sender nor had it been delivered to me . The non-receipt of consignment has caused me major losses and embarassment. I would like to submit the following for consideration: -

1. If the company did not have any service in the addressed area, then why did the Srinagar branch accept the consignment.
2. Once the consignment had been accepted, does it not become the companies obligation to deal with it responsibly and atleast call up / inform the addressee or the sender before returning the parcel.
3. Can you please inform me as to what steps/ actions i can take against the couriers service and their reps.
Thanking You
Rajesh Dhami
Dear manager,
Trackon Courier Pvt. Ltd.

Pearson Education sent me a parcel containing some important books nearly a month ago with the following Shipment details:
Courier No:[protected]
Courier Name: Trackon Courier Pvt. Ltd.
Despatch Date: Friday, January 16, 2009

But the parcel has not been delivered to me till date.

I lodged a complaint a few days back, gone without response.
Kindly look into the matter and arrange to deliver my books at the earliest.

Regards
M Y Yasin
To

The H.O.,

Trackon, New Delhi .



Sir,



It is to inform you that the services of your branch at Paonta Sahib are not satisfactory. A letter booked from Yamunanagar (Haryana) to Paonta Sahib (Himachal Pradesh) was not delivered at our address and was returned back to the consignor after a week, this does not serve the purpose of courier. The POD no. is[protected] dt. 10.02.2009. We are living in Paonta Sahib for last 28 years, but the official personal of your branch at Paonta Sahib are not able to deliver the letter at this address.

When we asked for the reason of non delivery personally in the office, the officer personnel was not able to give any satisfactory reason of non delivery. Instead he said that address was not found and misbehaved with us.

So you are requested to take necessary action and reply us as soon as possible.





Devi Sharan Aggarwal

H.No. 161, W.No. 11,

Canal Bangran Road, Paonta Sahib, Himachal Pradesh
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On 18 th Feb one packet dispatched from Mumbai to Himadri Chemicals Singur, hooghly, West Bengal, and till date not recd. Doc. No.[protected]/02/09.
non parcel of courier
Sent Parcel in the Month of March not yet received to M/s. Ranbaxy, Paontasahib even after one month. please let me know the status of the consignment no.[protected] dtd: 21.03.09.
Dear sir book in parsal by docket no[protected] dated 04 05 2009 partey is not receved urgent conform the parsal kindly phone no [protected] [protected]
dear sir,


plz send pdc no of this slip[protected] . i requested to you plz do as soon as possible
Hi,

Your courier service is very poor, i am not happy ofor service, So, pls help the customer who use your service.


Reet
dear !!! my Tracking no is 14804840, let me know thw status for my tracking no


Reet
Docket no.[protected] dt-06/06/2009 from haridwar to Amritsar not received yet.this courier is not upto my marks.Even goverment speed post parcels are more reliable.

Kindly look into the matter and provide me parcel at the earliest posssible.

Sandeep Sharma
Bio-Lynx
Amritsar
[protected]
It is to inform you that the services of your branch at Haridwar are not satisfactory. A Parcel booked from Haridwar to Amritsar was not delivered at our address.

When we asked for the reason of non delivery, the office personnel was not able to give any satisfactory reason of non delivery. Instead he said that Contact our Delhi Branch for status enquiry..

So you are requested to take necessary action and reply us as soon as possible.

Docket No.[protected]
Dated - 6/06/2009

Sandeep Sharma
[protected]
To

The H.O.,

Trackon, New Delhi .

Dear Ma'am/ Sir,

This is to inform you of the plight of costumer service in delivering the courier at the required destination. The details of the courier is as follows:

Track No. :[protected]
Date of Departure from Delhi :13/08/2009
Date of Arrival at Silchar :16/08/2009
Where to reach : Reemi Kalita, final year,
Room No. : 113, Girl's Hostel, NIT Silchar, (REC)
Dstct Cachar, Assam, India

The courier was scheduled to deliver on Monday, 17/08/2009.

The response from your office at silchar was pathetic, in particular Ms Pinki (mob no : [protected]) needs grooming classes lest you lose all your costumers.

I my self have stayed at Silchar and Ms. Pinki claims that it would take 15 - 20 days to deliver a courier from Club Road, Elora Hotel Comple, Silchar to

Room No. : 113, Girl's Hostel, NIT Silchar(REC), Dstct Cachar, Assam.This is infuriating as the distance between the two is barely an hour.

I would suggest you to pull up your socks and stop misleading gullible costumers.

I would also suggest that you do not depute incompetent personnel like Ms. Pinki to deal with clients as that brings a bad name and reflects on your poor service.

Kindly expedite the redressal of my grievance otherwise I shall have no choice but to take course of other legal alternatives.


Suryakant Kaushik, EPC-Hydro
Reliance Infrastructure Limited
D-220, Sector-63, Noida
Mobile: [protected]
Landline:[protected]
Dear Sir/ Mam

I am Ankur Kaistha, working with Jyoti Structures Ltd, Mumbai at Srinagar. My parcel send from 18 Aug.2009 by Tracon Courier Service.When I contact with person he told me courier is reached at Srinagar, but when I contact at Srinagar office they people are said we have not receiveing this courier's no item received, So plz enquery about that.


Thanks & Regards
Ankur Kaistha
+91-[protected]
Hi,

Mr Manish Arora from VIJAYAWADA (HUB) had sent me a parcel Track no.[protected] through TRACKON Couriers on 28.08.09. They sent this to my following address.

My Office address is:
Ankur Nahar
C/0 Nahar Brothers
Pur Road
Bhilwara (Rajasthan)
Mob: +[protected]. +91 [protected]

But yet now it is not delivered to me.Then i contacted to your Couriers service center at HYDERABAD they confirmed me that they had not received any Parcel from VIJAYAWADA (HUB) but the status on your site was the parcel is moved to HYDERABAD..I contacted your nearest TRACKON courier center at BHILWARA.
They are also not able to help me.

So you are requested to take necessary action and reply us as soon as possible.
because the parcel is very much important to me.

please call me or mail the details to me


Thanks
ANKUR NAHAR
BHILWARA (RAJASTHAN) 311001
[protected]
worst & poor services ever i saw in my life, as employees are taking their MD name like their MD is working as "SERVANT"at their home or he is just "BEGGAR" and the statmenet i heard with special quote "PK Anand se baat kar lo wo bata dega ki tumhara courier kaha par hai main tumki number deta hoon baat kar lo isse"and very careless about services and way of talking is bogus & my personal opinion in favour of "PEOPLE" that asset & important docs. are not to be send by TRACKONS. & company should be banned immediatley otherwise it will make lots of losses of people.

Regards
Raj .
WHY HAS THIS PARCEL NOT BEEN DELIVERED ? ? ? ?
IT WAS MEANT TO REACH ON OR BEFORE EID !


Status of AWB No[protected] Not Updated
Details
FROM TO MAN. No. DATE TIME
SOUTH DELHI HUB HEAD OFFICE [protected] 18/09/2009 21:16
DELHI HEAD OFFICE BAREILY [protected] 19/09/2009 01:01
Dear Sir,
Our courier Docket No.[protected] {Dtd:- 30/9/2009} has been despatched from Stauff India Pvt.Ltd., Pune to BHEL, Haridwar but has not reached the customer.
Kindly look into it and resolve the issue.
Kindly contact me as well.

Regards,

Madhukar Joshi.
Cell:-[protected]
Dear Sir,
Our courier Docket No.[protected] {Dtd:- 23/11/09} has been despatched from I E C S Pvt.Ltd NARIANA to TEJPUR ASSAM but has not reached the customer.
Kindly look into it and resolve the issue.
Kindly contact me as well.

Regards,

NITIN GUPTA
Cell:-[protected]
Dear Sir /All
I have personeally gone to hand over courrier to TRACKON COURRIER OFFICE AT MANGLA ROAD RAJKOT GUJRAT Dt: 07/12/2009 and i have asked that in this cover i am sending demand draft of my daughter fees she is studying in a.b.shetty dental collage derllakate manglore and it is very important and office people promise me it will reach within three days and they have make count and tell me that it will reach on 10th december but still today it has not reached as fees draft not reached so collage people has not allowed my daughter to seat in exam and now i am trying to going in consumer court, now onwards i request all indian never trust or give anything to TRACKON COURRIER ITS WORST AS THEY HAVE SPOIL MY DAUGHTERS LIFE.

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