[Resolved]  Tradus — Wrong images shown to customer for selling products

Dear Conning Team Of Tradus,

I am surprised to receive such a lucrative & convenient answer which undoubtedly confirms that the sender of this mail can only be either immature or a conman and does not understand the repercussions and the seriousness of the matter.

With reference to point 1:
I hope you are aware that you are cyber trading / e commerce and people buy what they see on the website unlike if I physically go to a shop see the product for myself and then buy, I have more surety of what I am buying.
1) This leaves me with no choice but to confirm that you are conning people
2) Please show me a disclaimer on you website while purchasing a product mentioning that the image are merely indicative and non identical.
3) If so is the case why show the product on the first place and have a “roll over the image to zoom” option when the product is not even going to be the same.
4) For example would you sell a maruti 800 to a person by showing him a fiat 500 photograph, and if that’s the case it’s a “Fraud”.

I am attaching the photographs for your reference kindly go thru it.

With reference to point no 2:
1) I understand that octroi is taken by govt and not tradus. Thanks for that piece of education. I feel as if I am a uneducated, non experience Businessman.
2) Why isn’t the same also mentioned in the disclaimer?

I request you to answer each and every question I have asked and justify,

Also I demand the matter to be escalated to the highest authority and not being handled by an immature generic team Tradus Customer care,
and trust me the senior level is going to be questioned very soon by a lot of authorities.

I hope you take this matter seriously and revert

Regards

Girish Vengurlekar
[protected]






From: [protected]@tradus.com [mailto:[protected]@tradus.com]
Sent: Thursday, February 14, 2013 4:49 PM
To: [protected]@hotmail.com
Subject: [#309783] General Inquiry

Hi Girish,
Greetings for the day!
This is with regards to e-mail for Philips HP8309 Hair Straightener against the sub order id:7563057_01. As you have confirmed that product is not same as per the image, we would like to infirm you that Pictures of the Products shown are merely indicative and are not an identical representation of the actual product. However, we would request you to kindly share the snap shot of the received product within 24-48hours so that we can check do the needful.
Also, regarding the Octroi charges/tax, Octroi tax is taken by your State Government not by the Tradus or seller.
Please be rest assured that once you share the requested details we would be able to assist you further.
You may visit our self help & FAQs section to get your queries resolved instantly http://www.tradus.com/help
In case you need any further assistance, please write back to us
Regards,
Team Tradus

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Hi,

Thank you for writing to tradus.

Your email will be assigned to our specialized Customer Care Member to reply to your queries within the next 48 hours. Following are the responses to most common queries that we generally receive.

Q) I had ordered my product few days back but haven’t received my product, what should I do?

A) You may check your order status on http://www.tradus.com/my_profile?tab=0 "My Order History" page. You may see order status as "Pending Dispatch", you will see a "Dispatch By" date mentioned.

In case your order has been dispatched, you will see the dispatch date and the courier tracking number. Generally the courier partner delivers the orders in 3-5 working days (depending on the seller & your location). You may check the exact courier status on the courier site.

In case your product has not been dispatched / you don’t see the dispatch details even after the “Dispatch By” date, please reach out to the seller directly through the “Ask the seller a question” link in your “My Order” section.

Q) How do I find out my order history page?

A) You would find "My Tradus" link on top left corner of our home page, click there and you would find the "My Order History" link.

Q) I want to cancel my order / return the product.

A) We have 15 day return policy. Please be assured that we are here to help you & would help you cancel / return the order & refund the money. You may experience some delays and we would request you to kindly co-operate. Once again we assure you that your money is safe.

Q) I haven’t received eXtrabucks.

A) Please go through our xtrabucks FAQs http://www.tradus.com/faq . You would note that xtrabucks are credited to your account 15 days after order delivery.

Q) I want to know more about the product I want to purchase?

A) Product description & specifications are available on product page. And our return policy is mentioned in our Terms & Conditions http://www.tradus.com/terms

Since your mail is being tracked through the subject line, for any future correspondence, we request you not to change the subject line.

In case you want to share your order ID or any other details, please reply to this mail with the relevant details.

Happy Shopping!

Tradus Team

http://www.tradus.com

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This is in response to the email that you sent to us :

I went thru this product on your website, On seeing the image and the specs i decided to go for the product and placed an order... sub order id: 7563057_01. The order came in today and i am surprised that it does not look anything close to the model displayed on the website, the model does not even have a display...so you and the vendors are making customers fools. Also the MRp of the good is 1495/- i brought it from the website in 1370/- and had to pay bluedart 160 rs extra as octroi. which made the product even more expensive then the MRP. YOur website did not mention about this anywhere. its a complete rip off, and i am going to escalate this to the consumer rights forum if not handled by tradus, i have already raised a question about the same to the seller. and hope i hear from you too at the earliest.
Regards
Girish
[protected]