[Resolved]  TravelChaCha — Non receipt of Ticket

Address:Karnataka

Hi,

I had booked a ticket from online travel portal www.travelchacha.com on 25-Jul-2010 for Flight from Bangalore to Cochin on 4-Sep-10, with Order Number: TCP[protected], Payment was made by online net banking. But till now (29-Aug-10) I didn’t get any confirmation PNR of the booking.

I have been calling them for this, but no one is responding. Neither their Toll Free number or mobile number are working. Infact they have switched of their mobile[protected]. I have send an email to [protected]@travelchacha.com and I am not getting any response. I request you to please takeup with travelchacha to provide me details of my booking.

Vrinda Surendran
Email: [protected]@gmail.com
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Not Required — Not issueing ticket

Yestarday i travelled from Sarjapur junction to koikandrahalli around 9PM, conductor took 5 rupees from me and he is not issuing the ticket when i requisted the ticket he was behaving very rudly and he didn't issue the ticket...

please take the proper action to avoid the loss to governament

Travelchacha/Airlines Refundation — Travel Agent is not Refunding Money

Hi,
I would like to state my problem regarding refundation of my money !
My flight (Jet Airways) was cancelled on 3rd Jan from Lucknow...(Lucknow to Hyderabad via New Delhi Fare 5972 INR).

Jet Airways Verified my Ticket on the Spot regarding refundation without any cutting of charges (Full 5972 INR)!
I had booked my ticket through travel Chacha.com. And they asked me send the same verified ticket to them so that they can start refundation process and I was assured of the refundation within 20-25 working days !Now Even after this time Travelchacha.com team has not refunded my money All that they gave me is Refund Order No. R10769 .And Noone know that when I will get my money back !

They even dont pick my calls from my cellphone [protected] and soemtimes when I do call them from unkown number ! they say that Evryone is gone out of office !

Please help me regarding same !
And guide me through the way so that I can plan a Valid case against them !

Thank you !
Gaurav Mishra
I have similar exprience with travelchacha. I booked a ticket with travelchacha. They took the money and posted a booking with indigo air but never paid them the amount to the airline.

They hardly ever answer your phone. Now the Air line canceled my booking.

I am not sure what to do.

PLEASE DO NOT BOOK ANY TICKET THROUGH TRAVELCHACHA.com. They are BIG FROUD.

Travel Chacha — not refunding my money

sir
I booked a ticket on 1/jun/2010 and then i cancel these ticket on 18/jun/2010 and its REF NO - AJJEFS . Now your company has taken time of 20 to 25 days to return my money . But now your company staff are giving me different explanation daily . Some time i call on your no[protected] they don't pic hours and hours my phone also i talk your one of the staff on 17/July/2010 MR MANU he has taken time of one week and but when i called on 26/July/2010 he is again giving explanation and also asking for one week more. Than i sad to mr manu that i want to talk to your head of department he just hold my phone and say to his friends yaar tu bat kar le yaar tu bat kar le then one of your staff come online and i knew that he is only a staff member i sad i will give you people a legal notice he sad app ko jo kana ho wo kar lo your money will not return now . Some times when i call they says sir give us 15mins time i am calling back but didnt receives any call back . If this is your travelchacha service i will never take this service again in my life also tell to people to dont take any service form tavelchacha .and also if this kind of staff working with your company their no future .




Arvind Bansal
Please dont book a ticket through travel chacha, you will be fool if you try to save the 300 bucks by booking here because you might not be aware that you are going to loose all the money .
they are fraud and i dont know why goverment is not taking any action against them.

regards
vivek

TravelChaCha — E-Tickets not given yet but money has been deducted

Hi,

I have booked 2 E-Tickets in Travel Chaha.com website on 30-July-2010. The dates of journey are 15th August and 21st of August.Money has moved out of my account but the E-Tickets have not been sent to my email id yet. Everytime I call the customer care either they do not pickup the phone or they give rude and vauge replies that the tickets would reach u in 2 days time. I emailed them as well, they replied back saying that "your tickets are confirmed and we will send u in couple of days".. In another email one miss Radhika replied saying your tickest will be given on 13th August. I am very worried that my travel plans would not materalize because of such scoundrels.

Can any one suggest me what kind of action can I take on such organizations? Please let me know th options available with me.?
Hi, I am facing the same problem here. Since you are from Karol Bagh Delhi, why don't you go and check out their office? They have their office at Karol Bagh.
Facing the same problem, date of journey is 19th August. Please check at their office and let us know too!

TravelChaCha — They debited amount from my account but not issuing the ticket

I had booked airline ticket on their website on 13th August 2010 which i have not received yet.On call they are just making 1 after the other excuse.

Flight number : SG - 0528
Airline : Spicejet
Departs : 0740, Friday, August 20, 2010
Arrives : 0925, Friday, August 20, 2010
Booking ID : ANSEYA
Booking Date : Aug 13 2010 12:42
Mail id : [protected]@hotmail.com
Amount : Rs 6882

I noticed there are already many complaints on travelchacha booked here then why there is no action taken still and how come website is still running.
What mean should i follow to get my refund?
The complaint is right. It happened to me also. They dont pick up phones. They just give lame excuses. I dont know I will travel or not on 26 Aug 2010. Why not complaint with IATA etc.
They have processed refund after cancellation of booking and it got deposited in my account today.Thanks for that travel chacha but i will never book on ur website again as i ended up paying lot more for tickets than i would have paid booking on other website as travel date was very close enough.It would be good on your part i[censored] could book tickets only i[censored] could deliver it immediately after transaction happens and not make customer call you everyday what happened to tickets etc..
I also have booked a ticket through this site on 8th AUg, 10 and have not received ticket yet.Whenever I call them they say it will be delayed more.After 3 weeks have passed, when I called them again to send me e-ticket, they are saying that I'll only get the ticket at the end of Sept'10, while my travel date is 6th Oct'10.I also have to plan for a return ticket.

I dont want to cancel the ticket and do a refund as, after all these weeks, the ticket price has increased.
Now I have come to know that Travelchacha has an extremely poor service, the worst in the industry.They are delaying my ticket by almost 2 months!Can you imagine what could happen to our travel plans?
It will get jeopardised.

I dont know why they have opened this company.Such a useless service provider.I am going through anxiety over this now.I want some legal action to be done on them.Help me if anybody can.

TravelChaCha — Tickets not issued despite of payment

I have booked tickets on Travelchacha with booking reference ANPHIC, ANEUBF but the tickets have not yet been delivered to me. The payment has been debited from my account though. I have tried all means of getting in touch with them but they are no responding which means they are doing fraud and fooling people in the broad daylight. I would urge the authorities to take a note of this and take stern action against Travelchacha. THEY SHOULD BE BANNED!!!!

Details of tickets
Reference # ANPHIC, ANEUBF
Travel dates # Sep 10, 12, Oct 29 & Nov 13.

My email id is [protected]@ntrs.com, [protected]@yahoo.com

TravelChaCha — Refund money not yet received

Dear Sir,

I need your help to resolve my problem as I am truly harassed by this travel Agent. I have booked 2 ticket through TRAVELCHACHA.COM from hyderabad to jammu via Srinagar and from jammu to hyderabad via delhi on 25th of August’10
But i did not recieve my ticket in next 24hrs from the day of booking (generally we use to get the e-ticket copy within a hour) then I called to the contactCenter of Travel Chacha , at least after 35 mint they kept me on hold then some customer service team member has picked up the call, I told him the full story.

Then I requested to refund my money back as he told me that i will get my tickets on August 28th.After then i got a mail from travelchacha that the ticket has been calncelled and i will get the full refund.
But till date , it has been more than a week they have not refunded the money and they are not replying to my mails as well.
I have tried contacting their contact number several times , but no body picks up the call.

Please help me to recover all my money with interest from the travel agent and
Also request you to kindly take a serious action against the agent. In future they will not harass to anyone.

My booking details are as below for your kind action please;

Booking Details
Booking ID : ANYGMN
Booking Date Aug 23 2010 09:48
Flight 1 : From Hyderabad to Jammu via Srinagar 10th september 2010
Passenger Name Airline PNR Ticket Number
MR. JYOTINDER KIRN LCCOW6E Flight number 6E - 0308

Flight 2 : From Jammu to Hyderabad via New Delhi 19th september 2010
Passenger Name Airline PNR Ticket Number
MR. JYOTINDER KIRN LCCRT6E Flight number 6E - 0551

Fare Details
Basic Fare INR 2000 X 2 ADT
Tax & Charges INR 6424
Service Tax INR 26
Total Fare INR 10450

Below is the address of the travel agent ;
Corporate Office Address ;-
306, Namdhari Chambers, D.B.Gupta Road,
Karol Bagh, New Delhi 110005 (INDIA)
Ph. No. 45080808
Contact person – Sanjay Bhasin (CEO)


Regards
Jyotinder Kirn.
Hi,

I have booked 2 E-Tickets in Travel Chaha.com website on 25th August 2010. The dates of journey are 2nd september 2010. But in the initial stage i have not received the tickets from them. So i decided to go for refund of my money from them & book my tickets from other portal.

But surprisingly their is a fare difference of around two thousand in the same ticket from other portals. I realised that travelchacha is cheaper among other portals. So i went back to travelchacha.com & ask them to book my ticket as early as possible.

The concern person from their team told me that i'll get my tickets within 3 or 4 days. Yes within 3 days i had received my tickets.

So i noticed that they are booking tickets in lowest fares, but their process of issuing tickets is quiet slow.

So i think they are not fraud company

regards
Vishal
Hi,

I have booked 2 E-Tickets in Travel Chaha.com website on 25th August 2010. The dates of journey are 2nd september 2010. But in the initial stage i have not received the tickets from them. So i decided to go for refund of my money from them & book my tickets from other portal.

But surprisingly their is a fare difference of around two thousand in the same ticket from other portals. I realised that travelchacha is cheaper among other portals. So i went back to travelchacha.com & ask them to book my ticket as early as possible.

The concern person from their team told me that i'll get my tickets within 3 or 4 days. Yes within 3 days i had received my tickets.

So i noticed that they are booking tickets in lowest fares, but their process of issuing tickets is quiet slow.

So i think they are not fraud company

regards
Vishal
I booked a ticket for through Trvael chacha online portal on 12th August for Mumbai - Ranchi - Mumbai . I have planned to travel on 10th Sep & Return on 12th Sep . Rs. 7164 was debited against my credit card. I got a PNR - ANRIRY from the company.

When I contacted the company helpdesk I was told that Tickets will be issued "shortly" as there is an issue with website.

Today is 6th Sep, but till date I have not got any ticket. Every time I called the help desk / e-mailed them, I was assured that tickets would be issued "shortly". Today I got a call from them to inform me that the tickets had not been booked at all ! I have paid Rs. 7164, not got any refund, and not received the tickets either. This clearly is a dubious and bogus company playing with people's money and time.

Can someone help me with the next steps that I can take to ensure that these bogus fraudsters are appropriately punished ?

TravelChaCha — Money not refunded for failed transaction

Dear Sir/Madam
I booked a ticket from travelchacha.com on 24-09-10. It was a return ticket from Chandigarh to Mumbai amount of ticket is Rs. 9596 with Reference no. AONQYA.
Amount was debited from my account and ticket was not issued as they said prices are changed. I told them to refund my money they said that amount will be refunded within 48 hours.
Till day i have not received my refund and i call on their customer care no. daily many times and daily they say that your refund has been processed and you will receive within 48 hours but in reality the refund has never been processed and i never got money credited in my account. It is a fraud company. Please help me to get my money back.
Address of their office is :-
306, Namdhari Chambers, D.B.Gupta Road,
Karol Bagh, New Delhi 110005 (INDIA)

Regards
Ravjot Singh
[protected]
I have also not received a reffund of my two air tickets from Bangalore to Ahmedabad. Booking id ref: ALOJZX. The tickets were cancelled on 12/07/10 but unfortunately till date I have not received refund despite of regular follow ups. Everytime they inform that your money will be credited in bank account soon. I have atleast called them 25 times but all in vain.

Regards

Gopal Rathore
Ahmedabad
But all the problems are now over. Had much better experience this time, Got the ticket copy immediately. And one of my refund was processed within 6 working days.
And the Rs 400 instant discount is a real deal again. So I would continue to reccomend & will use their service for future travel needs as well. Also would like to say that travelchacha is not a fraud website. It is one of the best site with the highest discount.

Thanks
Bem

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Karnataka
    India
    File a Complaint