[Resolved]  Travelguru.com — Tickets not valid in spite of booking confirmation and PNR generation

I booked two tickets to Delhi on JetLite 09:35am (11-Oct-08) for my parents on TRAVELGURU.COM for which I received transaction confirmation as well PNR for the tickets. The details of this transaction are given below:

Booking ID: 647640
PNR: PXTFKF
Amount: Rs.10, 756/- debited through netbanking from HDFC BANK

However when my parents reached the airport they were told that the tickets are not valid and that they cannot fly. The amount of Rs.10756 was already debited from my HDFC bank account through which I made the transaction. The tickets were booked for that particular flight due to urgent need to reach Delhi by afternoon. Also, they were told that amount will be refunded later and that this amount cannot be adjusted against another ticket booking. This has caused tremendous inconvenience to my parents who are senior citizens and they had to struggle to get another flight ticket from INDIGO airlines at 12:20hrs. We received an SMS from travelguru once the ticket were booked, however when I called after this incident, I was informed that it was due to some system error that the transaction was not completed. My concern is that if transaction was not completed, then why did TravelGuru not inform us well in advance, either through SMS or phone call or email. I had given all contact details while booking these tickets. The booking was done one day prior to scheduled departure. Also once we receive an SMS mentioning confirmation of the tickets, how will we as consumer come to know that the transaction is not completed even after the amount being debited from bank account. Due to negligence on part of TRAVELGURU.com, my parents had to bear the the following incoveniences:

1) Sudden shock of tickets not valid inspite of receiving booking confirmation through SMS
2) Amount already debited from bank account but neither TravelGuru nor JetLite was willing to refund the amount at the spot or adjust in the next available flight ticket to Delhi
3) My parents had to reach Delhi by afternoon, however due to TravelGuru's negligence, they were to forced to take 12:20 hrs flight to Delhi which caused them a delay of more than 3hours
4) My parents had to arrange for funds immediately to pay for the next flight tickets
5) My parents had to buy tickets at a higher rate as compared to what was bought earlier from TravelGuru.

Also when I spoke with Travelguru on Sat, 11-0Ct-08, I was informed that the refund is already is process and that it will be credited to my bank account very soon. However, its been 3 days now and I still do not see the amount of Rs.10, 756 credited to my account, which is another inconvenience. I request you (TravelGuru) to kindly refund this amount immediately as any further delay will cause me further inconvenience in managing my cashflow.

In view of the above, I would like to file a consumer complaint against TRAVELGURU claiming compensation for causing inconvenience to my parents who are senior citizens and having had to spend extra amount to buy another tickets. I am marking a copy of this email to consumer redressal groups which will then be filed in the local consumer court for further processing if the amount is refunded soon.