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Travelguru.com — Overcharging by hotel

I booked hotel for one night of 23.04 2012 and hotel asked me to pay extra
over and above the amount that was paid to travel guru.I tried to contact customer service at travel guru by phone but there was no one to reply.I sent them e-mail and they have not replied . and now I am unable even to send them e-mail as it comes back undelivered .It seems DAYLIGHT robbery which seems to happen in India and there does not seem to be any regulatory body or OMBUDSMAN to whom people can complain.

Complaint Status


[Mar 14, 2014] Travel Guru customer support has been notified about the posted complaint.
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

Travelguru — Overcharged by Travelguru

Dear Sir/Madam,

I am a very frequent traveller, around 15 - 20 days in a month I am on the move. For quite some time I am doing my hotel & flight bookings through Travelguru. The most recent one is my Mumbai booking in Hotel Orritel West. The booking ID is TGU[protected]. The amount debited from my credit card for booking in this hotel is Rs 12903/- . However at the time of checking out the hotel staff issued me a invoice of Rs 11,220/- & said that since I have been overcharged by Rs 1683/- ,I could ask Travelguru for the refund or adjustment in future bookings. But the Travelgurus customer care person Mr. Ross said that it is not possible to refund as they have not overcharged.

I sincerely do not have the time to fight over this issue as I remain very busy . However , I want to warn people to be careful when dealing with Travelguru. Indeed , I am travelling to Dubai in January 08 for a medical exhibition in which I thought that if the package siuts me then I could also book that package through Travelguru .But now this is not possible.

Thanks ,

Sanjay Agarwal
Director
Magnatek Enterprises,
#97,S.V.C.Indl. Estate,
Balanagar,Hyderabad - 500037,
Andhra Pradesh,India

Travel Guru Hotel Booking — Excess Payment collected by Hotel Sonar Bangla

Dear Sir

Please refer to my Communication with Sanar Bangla Kolkatta and Puri for My Queries and Also Discuss with Travel Guru Telephone regarding Extra Payment Collected by Hotel Sonar Bangla due to Check out by me on[protected] at 14.30 HRS.

As per Travel Guru Massage on My Mobile check in time is 12.00 Noon and as per My Booking for Two Days i.e.[protected].00 Hrs. to[protected].00 Hrs. as paying in Advance Rs.4928/- in Cash

My Quetion are extra payment collected by Hotel Staff and No response giving by Travel Guru in this regards.

I am giving Hotel Tariif and wrong massage given me for check in time is 12.00 Noon.

All place Hotel booking Tariff for 24 Hrs(ONE DAY) as per Check in time as well as differant time 7 to 7 AM, 12 Noon to 12 Noon, 10 AM to 10Am but this is for One day as 24 Hrs.

As per telephone discuss, Travel Guru advice is Check in time and booking for 12.00 Noon to 7.00 AM


A.K.Pareek


Puri Tariff Hotel Tariff of Sonar Bangla and Time
A.C. DOUBLE BED DELUX 1,500/-
A.C. FOUR BED SUPER DELUX 2,500/-
EXTRA PERSON 300/-
SERVICE CHARGES:: 10%
CHECK IN :- 7.30 A.M. CHECK OUT :- 7.00 A.M

Travelguru Hotel Reservation Of Pride Hotel Chennai — non refund of the cost of stay on cancellation

Dear Sir,
I had made a hotel reservation for The Pride Hotel chennai through travelguru .com wihch has mentioned a cancellation charge of Rs. 300/- towards cancellation. When i asked them to cancel my reservation they said i was not entitled to any refunds which they are saying is hotel policy not to refund any amount. I have been charged Rs. 7750 for stay from[protected] to 26-7 2010 and I am cancelling well in advance of the stay but they are refusin to do soWhere as the hotel website too mentions full refund if cancellations are made 48hours in advance. I cannot be charged for services i have not availed and they sould be deducting the administrative charges incurred and refund the remaining amount.


Kindly let me know how to proceed.
Bijoyesh Marda

Travelguru — Wrong info at site and worst customer service

I have used TravelGuru to search for hotels and booked "The Kormangala Residency" hotel for 3 nights. However, after going to the hotel, it is apparant that the hotel is just a rat hole. Even for the basic things you would expect to be part of hotel room is not there. The facilities that TravelGuru website says that they are available, are not there at all (internet, breakfast). I had to find another hotel and move after 1 day. Travelguru refused to reimburse the days I had not stayed in the hotels, on top of this, I had to go through lots of frustration in terms of explaining/follow up with the TravelGuru.

Avoid booking through TravelGuru for hotels, unless you know about the hotel yourself, or from your friends. Do not believe in the reviews what is there in the Travelguru site!

Travelguru — Travel Guru robbed me

We were on three week holiday in Tamil Nadu from the USA, while in Madurai, I logged online to TravelGuru.com to make reservations for the evening of 1 January, 2012 at the Hotel Queen’s Palace in
Ramaswaram. When we arrived, they sent us away rudely, saying they didn’t take online reservations, and sent us to a seedy little hotel with a similar name, where there were no workers at all (it seemed abandoned). The first hotel was the place pictured on TravelGuru, so we were obviously victims of a scam. TravelGuru kept our reservation money anyway, and repeated emails are ignored. Fortunately, our driver saw how frightened we were, stranded in an alien town, and found us an adequate replacement hotel, but the experience was terrible, the worst we’ve had traveling in the Internet Age.
Avoid TravelGuru and any organization they are associated with.

Although they wouldn’t respond to direct emails, they emailed us after I posted this complaint on Mouthshut.com. I’m new to this website, but very impressed. The first email apologized for the inconvenience, promised an investigation and refund, and requested that I remove this complaint, edit the review. We thanked them and promised to amend the review once we got our refund. They replied by insisting that we FIRST remove our critical posting here, as "too many people will read it," before they would be able to take care of our refund! The audacity staggers the imagination! Talk about adding insult to injury, they didn’t just steal my money, now they have made it clear, they think I’m stupid! No, because fool me once, shame on you..., as they say. Don’t let them fool you, TravelGuru is robbery on the Information Superhighway.
Best hotel rates guaranteed (totally brand new model): http://goo.gl/zB0G7

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    Travelguru.com - Overcharging by hotel