[Resolved]  TTK Prestige — Customer Service / After Sales service

I had purchased a Prestige Glass Top GT 04 Gas Stove from Metro Cash and Carry Kolkata on 9th May 2009.
Unfortunately my stove burners got melted due to technical or poor quality materials, So I called the Prestige TTK Regional office at Kolkata Ph[protected] and they gave me a Customer Service No[protected] and Service Engineer No [protected].
I have been trying to call the Customer Service No for the last 4 hours for which I have a call recorded in my mobile handset but all efforts were in vain So I called Mr. S.K. Biswas on his cell phone but he said he cannot entertain me since I have no complain logged at the Customer Service moreover I have no complain docket no
So I called there Sr Manager Mr. Sengupta and complaint in regard to the poor Customer Service call center where the phone lines a engaged for 4hours and his reply was quite astonishing for a company like Prestige TTK that this is best service we can provide and not threaten them. I further took this complain to their Bangalore at[protected] and got the mobile no of the head of all India Customer service Mr. K.R. Subramanian [protected] who did not entertain my call.
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Aug 14, 2020
Complaint marked as Resolved 
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I had recently purchased a wet grinder from TTK showroom, Kottayam. The equipment has been working fine, till one day it broke down. It is just a physical problem. I contacted the Service centre the day the trouble was noted (about two weeks ago). Every time I contact your office, I get the message 'we will be sending the service engineer today'. Each time this is what I am assured. I had to take leave from office or set aside my other priorities waiting for this never reaching service engineer. What kind of service do you offer? If you cant give proper after sale service stop your business and do something else.
I have never come across such a worst service from any other company so far!!
Dr C Arunan
Ettumanoor, Kottayam
email: [protected]@gmail.com
phone:854.751.7048
15 days back we gave complaint on prestige royale gas table
knob not working and came out but no response to complaint, if no action report ing to ur higher official.
we have purchased a 4 Burner Gas Stove and almost new condition it started leaking below the burner where the air intake and jet nozzle meet. As an Engineer I analysed and found the Knobs were defective as even it is in CLOSE position the GAS leak allow a slow flame in nozzle head, also a monetary loss to the owner and we have to close on Cylinder Head switch to stop it. As We are staying abroad, this time my wife is in KOLKATA with my Son and they found this and called the KOLKATA service centre in Ganesh Chandra Ave. She called them and Swapan Biswas, Manager of this office told her they don't have people we have to take the Gas Burner to his place and within 30 minute he will repair the same. After lot of hassle she arranged to visit the shop with the 4 Burner. They started checking and told my wife there is no fire.She called me and I explained the Manager the stove need some heat and then the Gas leak will cause the fire. The most idiotic answer I got that they need to check the Gas Pressure and may be it is more in my Place. I could not control the version and told him all Cylinders are having same Pressure how it will be more. Then I explained him that due to Spring tension reduced in time as Prestige may be using a lower quality material the Knob is not closing properly. And almost remote fighting I told them it is a defect in KNOB no where else. However, the after sales service is almost non existing with no Prestige for prestige company to sale this kind of critical GAS stove which may take life, damage property . We request the fire department, consumer forum to stop them from marketing this type of product when no proper back up service provided by them Contact email <[protected]@gmail.com> KOLKATA to complain in customer service to stop this product and pay compensation to us for this suffering experience.
Prestige is totally insensitive to customer complaints. I purchased on 6th January 2012 glass top 3 burner gas stove from M/s.balaji Agencies, Chennai 600033. On the first day itself the burners in the right and left were not working properly and when the knob is turned to SIM the flame goes off. The mechanic came to view the complaint after 4 days i.e on 9th of January 2012 at about 8 p.m. and said the stove has to be opened to clean the nozzle. and it cannot be done on that day itself. I complained to the dealer who is unwilling to help and after many persuation gave the complaint cell nio. the complaint ell allotted a complaint number on 10th of January and so far no action is being taken by Prestige. They are selling substandard products.- Prabhakar Chennai
I purchased on 6th january a Prestive make glass top stove with 3 burners from M/sBalaji Agencies, Chennai-600033. On the first day itself two burners in the left and right were not working properly as the flame got extinguished when the control knob was turned to SIM position. This was brought to the attention of the dealer with in one hour of the purchase. However they sent a mechanic to attend after 4 days and the mechanic wanted to open the stove to attend to the nnozzle. When we refused to accept the substandard product, the dealer gave reluctantly the phone number of customer care of TTK Prestivge. The complaint cell gave a complaint number to the complaint lodged on 10th January, 2012. till today no action is being taken with regard to either replacing the stove or return the money. TTK is selling substandard product in the market and there is no sensitivity towards complaints complaint from them - Prabhakar, Chennai
It is very pathetic to note, that the service centre address given in the website for Vadapalani, Chennai is wrong and the service center is shifted 5 years back and still showing the same address in the website. Also I tried your Mylapore, Chennai service showroom and no one is picking up. If the number is continuously engaged, then I have no problem, but is is engaged for some time & ringing for some time. It is really ashamed to know that company like Prestige is having service center like this in Chennai & it is misguiding people. Pls reply at [protected]@gmail.com

Prestige/ Cooker — Service Center address not updated in website

It is very pathetic to note, the service center address given in the website for vadaplani, Chennai is not existing there. Upon inquiry it is revealed, the service center is shifted 5 years back & not updated in the website. Also we tried to call their Mylapore, Chennai service showroom, but no one is pick up. If it is engaged continuously then, I have no problem, but is engage for some time & ringing for a long time. Is this the way Prestige service center works????... & they are not cared about after sales service. Pls reply to [protected]@gmail.com
I fully agree with the complaints that it appears Prestige gas stoves are not subjected to quality control before released for sale. I too share a similar experience of the flames coming from underneath the stove. The platform simply melts though TTK has branded it as heat resistant. We purchased a Prestige ( only the name sounds big) gas stove from BIg Bazar, old Madras road, Bangalore The seller as usual has disowned his liability for replacement. The local service center of the manufacturer TTK Prestige is not contactable at no given in the list of service centers provided in the comapny's website. Perhaps they forgot to update the telephone no as they forgot to have quality control. The irony is a stove purchased 15 YRS BACK in Delhi road side market is doing fine while the Prestige stove burns from all sides except the burner...Will The company own responsibility for the manufacturing defects? pl Dont be carried away by Big names. All big names are no guarantee for quality products.
SIr,

I purchased a TTK prestige GT02 gas stove from BIg bazar, Old Madras road on 27.11.2011. About a fortnight ago the flames started coming from under neath the platform near the nozzle when the stove was in use. An accident was averted by noticing it instantly. Immediately on inspection it was noticed that the so called heat resistant platform was melted . Obviously quality control is not proper and defective goods have been released into the market.Since then our efforts to contact the service center in Bangalore are of no avail. The numbers given in the Company, s website are not in current usage/ not responding. Fed up with the inaccessibility of the service center for help several emails have been sent to [protected]@ttkprestige.com which have also not evoked any reply. Will some responsible person from TTK Prestige come to our help atleast after seeing this message. For contact purpose the contact address is Ms. S. Pavithra, 301, Anusha aprtments, Bhuvaneshvarinagar, (Behind DRDO) CV Ramannagar, Bangalore Mob: no [protected] or [protected]. Pl note two messages dated 21.01.12 and 23.01.12 have already been sent to abovesaid email address.

K.loganathan
i have brought a Mixer Grinder Deluxe Maha LS worth 4600 from flipkart.com...reading all the above comments i hope i get the best one...a little scared but fingers crossed...
I had pruschasD Prestige Induction PIC 2.0.Now Panel broken, i given to service centre date on 31.12.2011.Service Centre Name - Shri Meenatchi Electronics, Madurai. As on date i am not get any solutions.But that service person said stock not available.Please arrange the below model spare as sooN as possible. If not possible.

please take steps to attend the complaint

VIVEKANANDAN.D
MADURAI
[protected]
I had registered a complaint against the non functioning of prestige electric chimney on 28th jan 2012 vide complaint no. 1690. Despite repeated reminders the issue has not been resolved and giving lame excuses and false info. It is high time that they should stop selling the items under the name PRESTIGE.
Dear Sir,

I am a Consumer of Prestige company.I am using Gas Stove of Prestige Company Model GT-02 which is under Warranty Period.
I lodged Complaint to the Customer Care regarding service having No 7544, but I didnt get any response.
Whenever I call they just respond negatively, I have took their Manager and he promised it will be done in a day but latter he did not took my call neither
they respond to me.
Prestige Company Manager Number : [protected].

I am totally fade up of those guys.
It seems I have been cheated by the Prestige Company.

Sir Please take proper action against the Prestige Centres, I have paid full amount when I purchased and I have the warranty Card

Thank you.

Thanks & Regards
Arbind Prasad
+91 [protected]
Prestige Company should be closed.

ALWAYS THEY PROVIDE FALSE PROMISES.
THEY NEVER LISTEN CONSUMERS.

PRESTIGE ONLY NAME WITH FAKE PROMISES.
Hello Sir,

On 21st of February 2012, I purchased a GT-03 LSS gas stove from one of your retail store. On 10th Mar 2012, I registered a complaint – 7681 about an issue we are seeing in the product
and since then I am following up with your service center about when technician will arrive and they are always giving me answers like we’ll send the engineer tomorrow.

It’s been 10 days and I am following up with them almost every day. I even took leave from my office for 2 days just to facilitate your engineer to come to my home at any time and fix
the issue ASAP but engineer never showed up. When I called the engineer, he says either I am not responsible for your area or I am on leave or I didn’t get any instruction from my back
office to visit your place. Now, even service center stopped picking my phone.

Sorry to say but this is the poorest after sale service I have seen till date. Your intervention is required to address my issue at the earliest.

Thanks,
Mayur
+[protected]
I have been purchased a induction cook from bigabazar-kolkata since last oct.2011. But the induction cook is not working. Please give me the proper address in kolkata it will be repair immediately.
-- sadhan ch mondal
mobile- no.[protected]
To the concern authority,

I bought a Prestiege Pressure Cooker 6 months back and almost every month I need to go to the service center to get it repaired. I never thought, I would get such a poor quality product from Prestige. Now I feel like, Its just a brand name, there is no quality in it.

Customer support is on the other hand. Here also you are not standing up to the mark, I have experienced the worst customer care experience from your dealer (Imperial Kitchens) who is located in Tin Factory, Bangalore. Dealer's representative had no customer handling skill and he was trying find a way avoid the service. Which is not at all acceptable to me.

I have replaced the Top weight one time and the safety value 5 times now. Iam totally frustrated with your service and Iam expecting something out of this complaint. I dont want to visit this dealer again, send some one from your service center to either service or replace the product.

Do teach your dealer about customer service, atleast how to treat your customer. End of the day your reputation goes down.


Product : Prestige Pressure Cooker - Prestige Deluxe Plus - Senior Deep Pressure Pan 6 I

Purchase Date: 30/07/2011

Dealer: Imperial Kitchens

My Contact # : [protected]
Im from chennai. In chennai their service center is in Mylapore. Worst service. They don t took the phone. any time it will be on engaged ( receiver will be out). No valuble answer. one girl there. averytime she will chat with the boys in the ofice, but not reply to the customer s complaints. My advise.. dont buy Prestige products i[censored] r in Chennai.

Jegan

[protected]
in my induction plate some error (ES) come and after it induction plate is off automatically plz tell me what is tha problem.
Dear Team

I have purchased one prestige Induction Cooker vide Invoice No. 1501, Dt. 24/02/2012 From M/s Sonnet House, Shop No. 5, Indira Chock ranbir Market Jammu. Some time past the induction cooker want out of order & accordingly, I approached the firm for necessary repairs or replacement as the same was under warranty for one year. The firm returned the induction cooker duly repaired but again the same position occurred & I approached the firm who returned the same without repairing the induction cooker.


I therefore request your good self to kindly intimate me as what I have to do in the matter. In case no action is taken, I left no alternate but to proceed to consumer court for cheating the customer by giving/selling inferior material.

Please solve my case.


Regards



Rakesh Koul

Mobile No. [protected]

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