TTK Prestige — Misbehaviour at TTK New Delhi service center

Address: Delhi

I bought oven from TTK Prestige. We have not used it much. After one year of purchase I found that bottom rods of the oven OTG are not working. I called their after sales support people. They advised me to bring the oven to their service station, which is situated at congested place at Kirti Nagar, New Delhi
They were to change one rod only. At the service center the repairing persons were sitting ideal and were segregating the old stock. I requested them to repair the oven, even one lady sitting there also requested to the service engineer to repair the same. The service engineer Mr. Sanjay told me take a receipt and come and collect after 2-3 days. I told him this is not fare, you just need to change one rod which will not take more than 10 minutes. But like an municipal office they misbehaved with me told me that I don’t know the appliances are being repaired.
Their service Manger was amazing person his name is Mr. Rajeev Sharm he told me that following is our process:
1. First we clean the product
2. Oven the same
3. Investigate why the part failed
4. Change the part, and operate the equipment for 2 hours
5. Then we give the same to the customer.
I asked him you can always keep investigating the failed part. And you should be confident of your parts which you are changing that it will work.
However Mr. Rajeev Sharma told me no they will operate the equipment for 2 hours before giving the same to me.
I told him in 3 hours Honda give me back my car after service, therefore whatever you are saying has no meaning you are justifying your disgraceful service engineer Mr. Sanjay and causing me lot of in convinces. But Mr Rajeev Sharma do not have any spine to get the work done by his engineer.
The repairing cost I am going to pay is INR 80/- My petrol cost would be more than INR 200/- one side and lot of in convinces.
Customer Complaint No RSC-244 dt 31/12/2011
Was this information helpful?
No (0)
Yes (0)
 
1 Comment

Comments

Any resolution to this problem...i am also facing the same problem...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    TTK Prestige
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    16%
    Complaints
    624
    Pending
    0
    Resolved
    102
    TTK Prestige Phone
    +91 11 4509 2366
    +91 11 4509 2377
    TTK Prestige Address
    38, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
    View all TTK Prestige contact information