TTK Prestige — Misbehaviour at TTK New Delhi service center


I bought oven from TTK Prestige. We have not used it much. After one year of purchase I found that bottom rods of the oven OTG are not working. I called their after sales support people. They advised me to bring the oven to their service station, which is situated at congested place at Kirti Nagar, New Delhi
They were to change one rod only. At the service center the repairing persons were sitting ideal and were segregating the old stock. I requested them to repair the oven, even one lady sitting there also requested to the service engineer to repair the same. The service engineer Mr. Sanjay told me take a receipt and come and collect after 2-3 days. I told him this is not fare, you just need to change one rod which will not take more than 10 minutes. But like an municipal office they misbehaved with me told me that I don’t know the appliances are being repaired.
Their service Manger was amazing person his name is Mr. Rajeev Sharm he told me that following is our process:
1. First we clean the product
2. Oven the same
3. Investigate why the part failed
4. Change the part, and operate the equipment for 2 hours
5. Then we give the same to the customer.
I asked him you can always keep investigating the failed part. And you should be confident of your parts which you are changing that it will work.
However Mr. Rajeev Sharma told me no they will operate the equipment for 2 hours before giving the same to me.
I told him in 3 hours Honda give me back my car after service, therefore whatever you are saying has no meaning you are justifying your disgraceful service engineer Mr. Sanjay and causing me lot of in convinces. But Mr Rajeev Sharma do not have any spine to get the work done by his engineer.
The repairing cost I am going to pay is INR 80/- My petrol cost would be more than INR 200/- one side and lot of in convinces.
Customer Complaint No RSC-244 dt 31/12/2011
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