[Resolved]  TVS Apache RTR160 — Major Complaint

Dear Sir,

I am working at M/s.Acoustics India Private Limited, K.K.Nagar, Trichy as a Deputy Manager - Contracts and my Mobile No.is [protected]. I had purchased your TVS Apache RTR160 on 23.06.2008 and the Frame No is MD634KE4482F91096 and Engine No is OE4F82092292 with the Selling Dealer Code being 10264. Of course due to my heavy schedule of work I could not comply to the free services availed but I had ensured from the dealer that only Oil change and water + grease servicing would be done during the free services. And I had been regularly doing the water + grease servicing along with the Oil change at my local mechanic who stays near my home. From March 16, 2009 I had been facing an unexpected problem with the Auto Start ignition system in the bike which does not function. However I had reported the issue to the dealer and they had kept the bike for a week and said that the internal Engine casing is ruptured and needs to be changed.I enquired whether this could be done under the warranty period but surprisingly they said that since I had not complied to the free servicing so does not cover warranty. Look sir there is no specific indication that the non compliance of free servicing would affect the warranty may if its minor it can be overlooked, but this is something major and so request your good offices to consider my situation and please do the needful. With regret I had told the dealer to order the spare and i will also pay the extra cost of Rs.3000/- whatsoever as i cannot see my bike in such a pitiful state.

The bike was purchased from M/s.Shriraj Associates, Thanjavur Main Road, Thiruverumbur, Trichy 620 013 and Phone No.[protected],[protected].

Now the engine gives a rumbling noise when turned on and I fear whether the gear box would also get messed up. With lots of hope I await to receive a positive and favourable reply from your good offices.

Thanks and Regards
Gerard Rozario