[Resolved]  TVS Motors - Fiero — Cheating at TVS Service center - Beware

TVS Motors - Worse customer service

I have approached one of the TVS authorized service center for

1. General Service,
2. Overhauling of fork and
3. Replacement of shock absorbs.

First 2 things have been taken care and for 3rd item they have asked me to approach them after 2 days. There was no use, again same excuse like come after 2 days. At last 6th day (26.06.2008) I was able to get the spare part and fitting taken care by themselves. Unfortunately spare part sold to me was too worse, worse than my actual part which is not in good condition, it was absolutely not functioning, hard and immediately I started getting body ache. I immediately went back to them with actual condition of sold goods. They said that the concerned person is on leave and you can come after 4 days or so. Every 2nd and 3rd day I have visited but there was no use. On 10th June I am able to meet concerned person. Immediately that guy said the goods are new and good. In fact your vehicle has got alignment problem. I asked him that what the connection between alignment and suspension is? (When his own person admitted that new product is not good)When my defected shock absorb can work why can’t new? He argued with me, I told him if I can prove that the old shock absorber is better that new (Sold to me)? He said let us try? I am sure you are wrong? They have fixed my shock absorber and it was really better than the new. Then I asked them for replacement, they came up with new excuse like you have used this for more than 15 days and replacement is not possible. I clearly proved that I have visited your workshop for more than 8 times in 15 days. After that he said that it cannot be done by them and I need to go to TVS Company. I said it’s not possible for me to travel all the way to Chennai to get help. Is that makes sense! i am looking for a resolution from TVS. Can anybody help me.

TVS Authorised Dealer:
Sri Venkateshwara Motors
# 681, Old Madras road,
K R Puram,
Bangalore – 36
Ph: 25617282, 25987713

I, am owner of scooty pep+.Basically i want to put forward a complaint for the improper services provided by service centres of south kanpur zone, namely mahindra motors(tvs scooty service centre) at kidwai nagar kanpur.

I am the owner of maruti zen lxi. My vehicle was having an electrical problem. It was dut to the wire neare by the right fender damaged by the rat. I approached the Bagavathi Auto Works authorized TVS motors work shop, Medavakkam, Chennai-600 001 on 28.03.2009. They immediately put a job card and asked me to come at 2.00pm. I was also agreed and went to tambaram for my personel work. Within 45mts, one of the person from that auto works communicated through my cell phone regarding the aproximate bill amout of Rs.2000/- for that work and immediately I replied to stop that work. After 1hr, I went there and I knew that there was no work was carried on my vehicle and immediatly I asked that person responsible for that one regarding my veichle. He asked Rs.2000/- for that work. I refused to pay that one and he asked Rs.500/- for the regisration of job card and there was no bill was issued for the same. The same work was performed in the other place with Rs.100/-only. For the discharge of vehicle was also not recorded by them.

Dear Sirs

This is to inform you that I have purchased TVS Scooty pep+ from Subam Motors, Chennai-12 on 29/7/2008. After three months (after 2 free services) I had problem with my horn . When I pressed the horn key there was no sound. So on my return from my office I straight away went to the service centre and informed the same at around 5.30 p.m. They (Mr. Nehru) checked and found that the earth was not proper. Thery rectified the same. I went for the 3rd service on 2nd February 2009 and got the vechicle on that day itself. After 10 days again I had the same problem with my horn. While pressing the horn key there was no sound. I contacted Mr. Mohan, Service supervisor and he asked Mr. Nehru to check the same. He tried a lot for more that 1 hour and finally he made some correction inside the horn and made it to work and thry promissed me to replace the same during my next service. My 4th paid serive was on 30th April 2009. But the serive centre at Subham was closed and I was not able to give my vehicle on that day. Today it was opened and surprised to note that the management was changed. When I told about the horn problem for replacement they told they will check with the TVS company and made the necessary arrangement. But when I went there to take my vechicle they told me that they have tuned the horn and there would not be any problem in future and since this is a paid service this part could not be replaced. Hence I want to inform you the matter before taking delivery. Since this is under warranty I want to replace my horn. I request you to look into the matter and do the needful.

Hope you will act wisely.

Yours faithfully
M.A. FRANKLIN RAJAKUMAR

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