[Resolved] TVS Motors — Poor quality of product | |||
Dear Sir/Madam, I would like to bring to your notice, that TVS Motor Company, has supplied poor quality parts in Apache RTR FI 160 cc motorbike (Registration Number WB 07B 2930). I bought a TVS RTR FI 160 cc motorbike in October 2008. The product started giving problems in the first year of its operation itself. Important components in the engine self starter were defective and suffered a break down. I called up at the 24 hours helpline number (provided by TVS) but no one picked up the phone. Finally, I had to drag my bike on foot, for a distance of 4 Km, to reach a local mechanic who was shocked to notice a breakdown in the self starter, at this early stage of bike's life. He further informed that the product was defective resulting in its early breakdown. Even the tires (of TVS make), are defective and result in skidding, at the slightest presence of water on the road. I have complained about the same to TVS at its service station, where they informed me that this is a design problem with all TVS tires in Apache RTR, and the service station has received similar complains from other existing customers of the company. Even several discussion forum on internet clearly proves that users of bike feel that the tires are unsafe. Service center representative suggested me to change the tires to a normal brand (like MRF, CEAT etc.) in favor of my own safety. How can we allow the company to play with the safety of people for satiating their own egotistic needs and little higher profit margin. I would sincerely request the concerned authorities to check for the safety and quality certificate of the bike (specially tires). I would request you to issue a show cause notice to the company for neglecting important safety basics in the vehicle. Thanks & Regards, Sumit Mittal Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I have purchased TVS WEGO on june 19th from SAI motors Ahmedabad Vehicle no. GJ-I MC-1093, since then facing a lot average/mileage problem this all is due to defect in TVS WEGO which I purchased, M really fed up of it, I was commited the average of 50 km/ltr instead it gives me only 30 km/ltr, lot many times I went to Kataria motors located at Kankaria Ahmedabad for repair but still facing the same problem, kindly let me know is there any senior and efficient engineer in TVS company who can solve this average problem or else should I escalte this case in media, and also want an exchange of vehicle..I want TVS company to replace my defective vehicle, after every 15 days my vehicles has to be carried to the service center to get repaired but no one from such a big company is trying to resolve my problem, I was commited from the manager of KATARIA motors that they will surely resolve this problem but still there is no change...Dear TVS Team I think you people are actually not bothered for your customers and your company's goodwill, , , , , , , , , , , , Can Any one from TVS team solve my problem as soon as possible, , , , , , , , I want any one from TVS company to contact me on [protected]//[protected], , , , , , , , , , and plzzzzzzzzz try to resolve the problem asap...
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+91 44 2827 2233 [Regd. Office]
Jayalakshmi Estates 5, Floor 8, Haddows Road, Chennai, Tamil Nadu, India - 600006
I would like to bring to your notice, that TVS Motor Company, has supplied poor quality parts in Apache RTR FI 160 cc motorbike.
I bought a TVS RTR FI 160 cc motorbike in October 2008. The product started giving problems in the first year of its operation itself.
Important components in the engine self starter were defective and suffered a break down. I called up at the 24 hours helpline number (provided by TVS) but no one picked up the phone. Finally, I had to drag my bike on foot, for a distance of 4 Km, to reach a local mechanic who was shocked to notice a breakdown in the self starter, at this early stage of bike's life. He further informed that the product was defective resulting in its early breakdown.
Even the tires (of TVS make), are defective and result in skidding, at the slightest presence of water on the road. I have complained about the same to TVS at its service station, where they informed me that this is a design problem with all TVS tires in Apache RTR, and the service station has received similar complains from other existing customers of the company. Even several discussion forum on internet clearly proves that users of bike feel that the tires are unsafe. Service center representative suggested me to change the tires to a normal brand (like MRF, CEAT etc.) in favor of my own safety. How can we allow the company to play with the safety of people for satiating their own egotistic needs and little higher profit margin. I would sincerely request the concerned authorities to check for the safety and quality certificate of the bike (specially tires).
I would request you to issue a show cause notice to the company for neglecting important safety basics in the vehicle.
Thanks & Regards,
Sumit Mittal