[Resolved]  Uninor Mobile — Complaint regarding deductions i.r.o services not subscribed for

Address:

Allahabad, Uttar Pradesh

Sir,
I am using a Uninor Pre-paid Mobile service customer (Mob No.[protected]) since 1 month. Recently, on 18.04.2013 @ 18;53 Hrs, I had recharged my no with Rs 100. After this, Uninor is continuously deducting amounts from my main balance in the name of activating unwanted services for which I have never requested/ subscribed.

Deductions made from my balance for which I received messages are like-
1. Music subscription @ Rs 5 per day since 18.04.2013 (19:10 Hrs)
2. Mastipack subscription @ Rs 30 p.m since 19.04.2013 (14:00 Hrs)
3. Wallpaper subscription @ Rs 2 per day since 19.04.2013 (19:55 Hrs)
4. Store? Re1 service @ Rs 5 per day since 21.04.2013 (22:01 Hrs)

Till date a sum of nearly Rs 60- 70 has been deducted from my balance in the name of services for which I had never requested or subscribed for.

I had contacted Customer Care @198 also but I didn't get any help from there also and everytime I was informed that there is some server problem right now, hence the request cannot be processed. Its quite annoying when a customer gets such type of replies and is charged unnecessarily for unwanted services for which one has not even requested.

In light of the above, I would request you to issue directions to Uninor i.r.o reversal of the above stated amounts back to my account and not to deduct any amount in future from my balance for the services for which I had never requested.

Thanking you in anticipation,

Regards,
Jitendra Kumar,
Inspector, Cen Excise & Service tax,
Allahabad.