[Resolved] Universal Mobile Stores — Extra amount charged to my Credit Card for purchase of Mobile
I am Sreejit. I have purchased a 'Mobile Phone - Sony Ericsson W705'
from the 'Universal Stores, A.S.Rao Nagar, Hyderabad' worth Rs. 17, 500
in the month of April in a 6 month installment scheme using my credit
card. At that moment, I was said that it was a 'Zero Processing fee'
scheme and so no fee was charged for the processing. But, when my Credit
card was billed for the same month, an additional Processing fee of Rs.
800 has been billed.
As per the Consumer Forum's words, I have approached the store and have
spoken to the Manager too. But, I haven't received any response till
now. I am being given excuses that the Manager is not in office, he is
not well, etc. It has been 20 days since I have logged my request and I
have been calling the sales department in the store everyday since then.
Please update me on what needs to be done.
Was this information helpful?
Aug 14, 2020Complaint marked as Resolved
Add Company Information