[Resolved]  Universal Travels - Madras Chennai — UNIVERSAL TRAVELS --- Velankani to Chennai NIGHTMARE PNR# UNI407853

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Chennai, Tamil Nadu

PNR# UNI407853 - Velankani to Chennai Dec 4, 2011
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This was a very bad experience with Universal travels Chennai. These people are irresponsible and really do not care about their customers. THIS IS THE NIGHTMARE EXPERIANCE THAT WE FACED ON DEC 4, 2011 BY ALL THE PASSENGERS TRAVELING FROM VELANKANNI TO CHENNAI.

We were waiting for the Bus at Velankanni on Dec 4, 2011 at 8:30 pm and was told that the bus had a breakdown and would arrive by 9pm then time started ticking and till 10:30pm there was no bus and as an alternative all the Chennai passanger were packed in the Bangalore bus at 10:30pm and was told that they would be arranging for the bus at Nagapattinam. However that was a complete LIE and we were dropped at Karaikal @ 11:30pm. There was no bus we were told that the bus will be arranged in 10min and the bus is comming from their yard in Karaikal ever after 30 mins there was no bus. The Universal agent on the the ground started giving excuse that there is a truck in front of the BUS hence they were unable to move the bus (THIS WAS ALL ). Till 1:45 am (Dec 5, 2011) there was no bus at sight. Then they said that a A/C bus has been arranged and has aleady left to pick us up OK FINNALY WE HAD THE BUS.

PEOPLE GOT ON TO THE AC BUS and THERE WAS A TREAT WAITING FOR US FROM UNIVERSAL GUYS the AC was not working by the time all the co-ordinator of the UNIVERSAL BUS at the site just fled from the site and we were left at the mercy of the Bus Driver in that COLD and STINKY BUS STAND WITH MOSQUITOS for 3 HRS. If someone would not have called the cops this bus driver would have also fled with the bus and we would have just been strangled there.

THE PAIN THAT UNIVERSAL TRAVEL WANTED TO GIVE US (CUSTOMER) IS TILL NOT COMPLETE. THE BUS (SO CALLED AC BUS) THE AC IN THE BUS WAS NOT WORKING AND THE MACHANIC WAS ARRANGED AND HE FIXED IT BUT DURING THE ENTIRE TRAVEL THE AC WAS NOT WORKING. WE WERE SUFFUCATED AND THERE WAS NO VENTILATION .

THE PAIN CONTINUES ...........THE BUS ALSO DID NOT HAVE SUSPENSION.... THE WINDOWS CURTINS ROD BROKEN AND FALLING ON PEOPLE THE ENTIRE JOURNEY. THE BUS WAS JUST LIKE A BOUNCING BALL AND WE INSIDE THAT BALL THE ENTIRE 9 HOUR OF JOURNEY... MY HEAD COULD TOUCH THE CEILING WITH THE BOUNCE EVEN WHEN THE BUS WAS ON ECR ROAD THE BUS USED TO BOUNCE. THE PEOPLE SITTING AT THE 3 ROW OF THE BUS COULD ALSO FEEL THE BOUNCE AND IT WAS VERY BAD.

THERE WERE ELDERLY PEOPLE ON THE BUS I HAD MY FAMILY WIFE, 3 YRS OLD DAUGHTR AND 7 YEAR OLD SON... THEY WERE SO SCARED THE ENTIRE BUS RIDE AS WE GOT THE SEAT AT END OF THE BUS. THEN I MANAGED TO GET 2 SEAT IN THE FRONT ROW BUT NO USE. IT WAS STILL BOUNCING AND AS THERE WAS NO AC AND VENTILATION IT WAS WORSE.

I NEVER HAD THIS KIND OF A EXPERINCE IN MY LIFE. REALLY WE FELT LIKE JUST BREAKING THIS BUS DOWN. FOR ME AND ALL THE TRAVELLER ON THAT UNIVERSAL TRAVEL WAS A NIGHTMARE . NEXT DAY MORNING OUR BODY STARTED PAINING LIKE HELL DUE TO TRAVEL IN THAT BUS THAT NIGHT. ALL THIS WAS COURTESY UNIVERSAL TRAVELS.

WE ALL WOULD WANT THE MONEY REFUNDED WITH 200% INTEREST ON THIS FOR THE PAIN THAT UNIVERSAL TRAVELS HAVE GIVEN US.

AN UNHAPPY CUSTOMERS.