V Guard 800 W inverter — Defective V Guard 800 W inverter
Date: 03 Oct 09
Last week, I purchased an 800W V Guard inverter worth Rs 15,000/- from Kochi JM Distributor.
This week, on Friday, I had the very first use of this inverter. It worked for around 5 hours for 2 fans and one light. After that for next power cut, it did not work.
I checked with the distributor on Friday afternoon. There was no technician available for the day. They came on Saturday morning and took the system for repairing telling that it does not recharge the battery.
I wanted an immediate replacement. They said it can happen only on Monday. Distributor (she) said, they have 600W available for the temporary use. Later when I asked for that, she said, they can't issue it since it is against their process. I wanted the money back!
Since it is V guard, i blindly purchased it. But now even the corporate office service person is not supporting my complaint. I mailed to firstname.lastname@example.org; but there is no reply.
Being the head office in Kochi,can't they arrange a back up unit today itself? Else can't they reimburse my money so that I can purchase another branded inverter.
It was an urgent requirement for me, So without even meeting the distributor / product, I ordered. I saw the product only at home delivery. And now I am suffering!!
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