[Resolved]  Vasai Cable Pvt. Ltd. — ISP providing less than half of advertised Internet speeds.

Address:

Thane, Maharashtra

I have been paying for a 5 megabits/second Internet plan for the past few months. About 3-4 months ago, my download speeds started getting limited to 2 megabits/second, and would never go higher than that. I called the representative who manages the Internet in my side of town and he told me that the company's router was faulty, and that they had ordered a new one, and the Internet speeds would be back to normal within 1-2 weeks. He said the same thing when I called him a couple of weeks later. So I emailed customer support telling them I was getting bad service and asking when I could expect it to be fixed. I got no reply. I sent another email a few weeks later, but still got no reply. In addition to this, the quality of service that Vasai Cable provides is horrendous. I encounter packet-loss throughout the day. Sometimes it's just a few packets every few seconds or so, which can make VOIP conversations and online gaming very frustrating. And sometimes, EVERY SINGLE PACKET is dropped for minutes at a time, MULTIPLE times throughout the day. This makes it impossible to do anything online. And if that isn't bad enough, sometimes the Internet just shuts off for hours on end.