[Resolved]  Vasan Eye Care — Wrong prescription of lens power twice

Address:

Nellore, Andhra Pradesh

Customer ID 72913
I went for a routine eye examination for change of glasses to Vasan Eye Care in Nellore on 7/9/2012. I was prescribed glasses. After spending Rs 3,000/- for glasses, I found that the I could not use the glasses as its power was too high. I went to the Hospital. The doctors very reluctantly agreed that there was some mistake in giving lens power and agreed to change the glasses. Nothing was heard from them and after repeated calls gave me the glasses with rectified lens power. The second glasses too had wrong power and I could not read using the glasses. Meanwhile I complained to Vasan HQ about the wrong prescription. On 22/9/2012 Manager, local Hospital called me and promised to rectify the defect. Accordingly I sent my glasses to the Hospital on 22/9. After my repeated calls, on 27/9 someone called from the Hospital and asked to come to Hospital to test again.With two wrong prescription of lens power and callousness on the part of customer care who did not care about the glasses for 6 days,I preferred to go to some other hospital. I cannot go on wasting my time with this sort of hospitals. If the hospital cannot prescribe proper lens even on second time, I dread to think of eye operations! Friends Beware of Vasan Eye Care.