[Resolved] Vasanth & Co — False promise New year sales & Bad Customer Response | |||
I have booked 32'' LG LCD TV on 01_01_2012 in Vasanth & Co thambaram branch. Sales person who handled the ordered told us the free gift as induction stove which will be delivered with TV. Also, told that they had TV in stock we can get it the next of booking. We paid 9100/= Rs advance remaining amount will be EMI 8 months with Bajaj finance(The next day they sanctioned the EMI plan and called me for insurance plan..). After that they delivered TV after 10 days. They didn't even call and inform us the reason of delay Also their contact phone number is always busy.... when we get TV we asked about the gift which promised by the sales person to delivery person and he told us to collect it from the shop. we called to the shop again the phone was not working... finally we catch sales manager of the shop through another person phone and we asked about the promised new year gift. He told that there is not gift for the order... It really very cheating sales by vasanth & co we affected mentally... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Vasanth & Co - Vellachery Branch
I purchased several items from this branch worth Rs.98, 000.00.All items were delivered next day.The AC unit installers from LG arrived and opened the box only to find that it is used A/C could have been used for more than a year, even a dead bee was sticking to the A/C unit with full of dust and dirt inside and outside. The branch replaced the indoor unit next day and another team from LG came to install.
This time the indoor and outdoor units do not match. After three days a new unit was replaced after almost 100 calls to the branch.
Then comes the story of the washing machine.The installer from IFB arrived to install the WM and he opened the box.The IFB machine was damaged in the bottom and he could not install the mesh.When I called the branch this arrogrant person named Mr.Sekhar answered the phone and he was very disresptful to me.
Then I called several time to the corporate office to discuss this issue.First this the ladies in the reception do not pick-up the phone after 10 calls they picked up and said the manager is on vacation call tomorrow.I was frustrated.I rang up again they connected me to one Mr.Michael, he helped a bit and a new A/C unit and Washing machine unit were delivered the same day.
Now comes the Fridge, I ordered a brand new fridge and a stand. They delivered a Maroon colour fridge and a blue color stand.Total mismatch.
They gave me a gift box of non stick cookware, when I opened it the pan handle was broken and the broken piece is missing.
I would have made almost 250 calls to the branch and the corporate office till now my money has not been given back, my fridge stand has not been replaced and nobody properly answers the phone.
My recommendation is never buy any item from Vasanth and Co.They are very bad in customer service and they are frauding common people.
I purchased several items from this branch worth Rs.98, 000.00.All items were delivered next day.The AC unit installers from LG arrived and opened the box only to find that it is used A/C could have been used for more than a year, even a dead bee was sticking to the A/C unit with full of dust and dirt inside and outside. The branch replaced the indoor unit next day and another team from LG came to install.
This time the indoor and outdoor units do not match. After three days a new unit was replaced after almost 100 calls to the branch.
Then comes the story of the washing machine.The installer from IFB arrived to install the WM and he opened the box.The IFB machine was damaged in the bottom and he could not install the mesh.When I called the branch this arrogrant person named Mr.Sekhar answered the phone and he was very disresptful to me.
Then I called several time to the corporate office to discuss this issue.First this the ladies in the reception do not pick-up the phone after 10 calls they picked up and said the manager is on vacation call tomorrow.I was frustrated.I rang up again they connected me to one Mr.Michael, he helped a bit and a new A/C unit and Washing machine unit were delivered the same day.
Now comes the Fridge, I ordered a brand new fridge and a stand. They delivered a Maroon colour fridge and a blue color stand.Total mismatch.
They gave me a gift box of non stick cookware, when I opened it the pan handle was broken and the broken piece is missing.
I would have made almost 250 calls to the branch and the corporate office till now my money has not been given back, my fridge stand has not been replaced and nobody properly answers the phone.
My recommendation is never buy any item from Vasanth and Co.They are very bad in customer service and they are frauding common people.
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Vasanth & Co, 14 Railway Border, 1st Street, Kaveri Nagar, Saidapet, Chennai, Tamil Nadu, India - 600015
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Our Bill No:[protected]. On April 15th from Vasanth & Co.Thanjavur Branch thru Mr.Thiagu, we paid 500 rs as a advance and order for a Voltas Gold 1.0 ton A/c and deliver in chennai-Saidapet.And 25th april we order for the same A/c, But mr.Thiagu told that Voltas Gold item is not available, so we asked him which is available and finalised Voltas Split A/c 1.5 ton Silver(3S).We finalised because of the availability and promised by Mr.Thiagu to deliver from Vasanth & Co- Saidapet Branch.So we booked the train ticket(Only for this work/Task) from Thanjavur and contact your Saidapet Branch on April 27 th.There Mr.Selva Raju told that Our ordered VoltasA/C is not available and also his(Selva Raju) way of speaking is so weird/unhappy(Better to send him coaching Class to "How to tackle the Customer").He still told to contact tomorrow.So 28 th April we gone to your Saidapet Branch and met Mr.Selva Raju, he told that still the item has not yet arrived.Then we asked(Kindly note surely not with anger because we paid the money in thanjavur and even we discussing with Mr.Thiagu, he replying politely) MR.selvaraju, for this work only we come from thanjavur, for that he told in LOUD VOICE"what we are going to do your item if available here and will inform us once he received the item. Than we ask Mr.Mari(saidapet Branch) to claim a report, he informed the your claim/report Office address.We report to Mr.Subramnaiam(Mbl No;[protected]) really a nice person and even this is not his problem and asked us sorry for the problem caused.We told him kindly arrange the A/c item as soon as possible. He told today (28th april) and gave his mobile Number and told us to handover the xerox copy of Bill details to Mr.Mari, we submit the xerox bill.So evening 6 0 clock we called Mr.Subramaniam.he told that he informed saidapet branch.
And 7 0 clock we called Mr.Thiagu(Thanjavur branch), he told that this item is coming from north India and that'why it is getting late. And finally we asked him that to deliver the A/c by tomorrow(29 th April) with installation(Because we booked the train ticket), if not kindly cancel our order, he approved and promised to fix our ordered A/c by tomorrow without fail.
Kindly Note:
1)We are not enemy to Mr.Selva raju-Saidapet Branch to blame him.
2)We are not sitting ideally to send this message.
3)We are sending this to you may be this type of MISBEHAVIOUR, ACTION is not known by the Head of the department.
Expecting your quick action.