Vega's Mobile Phone Shoppe / Nokia 3110 — Defective Nokia 3110
I have bought a Nokia 3110 on 28 June 08 in Hyderabad. By Monday, when I started to receive calls, i realised that the phone is getting heated up within 30 sec into the call.
The shop I bought it from says I must now visit the service center for repairs to it. Within 2 days o[censored]se if the product is discovered unusable, it is clearly a case of a defective piece rather than a defect creeping in over time.
They should replace the piece and send it back to the factory, which they are refusing to do - per policy they may be right that they are just the sale point, but what is the quality of the product that calls for a visit to a service center within a day of purchase! In fact poor quality of appliances and customer frustration is quite a regular feature in hyderabad I have come to learn, even if you buy from authorised locations.