[Resolved] Venus Appliances — Venus Appliances :: Zero Quality + No Service network

[Resolved] Venus Appliances — Venus Appliances :: Zero Quality + No Service network

G gaurav.saps

I bought a Venus Gyser around a year back which did not work for more that 2-3 days. I thousads of call to the local service center[protected] and even spoke with the owner of the Service Center(Mr Sushil Kaushik). The people at the service center either blankly refused to come over for teh service or just gave me the service request number which was never processed. I have alos spoken with the head office at +[protected] and another service center at[protected] but to o avail yet. If I had the slightest idea that Venus appliances sells such low quality products and doest care to provide any after sales service then I would have never ever bought Venus Product. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

INDRANIL MUKHOPADHYAY

from Mumbai, Maharashtra

Regarding post sales service, it's a frustrating experience with Venus Geyser.I had raised a complain for its non function around 28th of July, 2009. The docket No against my complaint was 168. Support person visited the site on 1st of Aug, 2009 and reported that one of its heaters has become non-functioning and committed me that the problem would be solved within 5th of Aug, 2009.Reminder call was given by me on 6th of July, 2009 and assurance was give from the service centre that the issue may be closed within a day or two (max). On 7th of July, 2009 another reminder call was given by me in the late afternoon. At that time, the service centre told me that the heater of the geyser which was detected defective, is currently not available and naturally would take some time to close the issue.

I'm really suffering out of that.

Details::
Model Of the Geyser : SPLASH, (010P)
Srl No: 50684
Date of Packing :October'2008.
Capacity :10 Lts.

Service Centre Tel No:[protected],[protected]