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[Resolved]  VibroPower Generators (India) Pvt. Ltd. — Payment reconciliation

Dated : 21st March, 2009

The Chief Executive Officer
Bharati Airtel Limited.
H-5/12, Qutab Ambience,
Mehrauli Road,
New Delhi – 110 030

Subject : Account No:[protected] Bill Payments

Dear Sir

We are a Small Business Enterprises in the field of Diesel Generator Sets and provide Installation & after sale services to major IT/ Financial Services Companies. Our Business is highly depending on prompt response to service calls from our customers and Mobile Communication is the back bone of our company.

Since starting the Business in India in the year 2003, we tried mobile communication networks of Reliance, Hutch but finally settled with Airtel for our entire staff at Mumbai, Hyderabad & Chennai.

While, we have absolutely no complains on the Airtel Network for Mobility / Connectivity, we have been repeatedly facing the problem of payment reconciliation for our bills.

While we ensure that payments are made from our end in time every month, on many occasions, the payments are not credited in our accounts at your end in time which results in suspension of our SIM cards. On contacting your service galleries we never receive proper response on reconciliation of our bills and payments. We even provide proof of payments together with our Bank Statements. However in some cases your office takes 2-3 days to reconcile our bills. Although your Customer Relationship Manager does respond immediately, we however find that they are helpless in reconciling our accounts.

Since our entire Business is heavily dependent on Mobile Communications, we cannot afford disruption in our services.

VibroPower India is a 100% owned subsidiary of VibroPower Singapore and not a fly-By-Night Company. We are even prepared to make a deposit if you so desire to ensure that you have positive cash balance most of time.

While on the subject, we would like to highlight that payment for our 11th December to 10th January bill amounting to Rs.24, 998.52 was due on 30.01.2009, payment was deposited vide our cheque no.681954 at your gallery dated 21.01.2009. The cheque was cleared by our Bank on dated 28.01.2009. This credit has however not reflected in your accounts and the February bill indicated this as an outstanding. Our representative visited your gallery and provided all evidences of payments and our phone lines were restored. However, once again in the March bill, this amount has been shown outstanding as on 12th March, 09.

We are enable to understand how to explain and reconcile the matter. We request intervention from one of your Senior Managers to settle the issue and provide us a permanent solution to this problem. If we do not get any proper response we will be constraint to shift to other telecom service provider.

We look forward to hear from you.

Thanking you

Yours truly,

For VibroPower Generators (I) Pvt.Ltd.

J D Kapadia
Executive Director
Complaint marked as Resolved Aug 14, 2020
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