[Resolved] Videocon AC — Videocon AC | |
Dear Sir/ Madam, My husband and I had bought a Videocon A/C model no. VASG 123 Serial no. [protected] on 12/05/07 from Next Showroom, Humayun Nagar, Hyderabad. The A/c was not working and we registered a complaint on the 11th of April, 2008 .The complaint number is [protected]. The complaint was registered in my husband's name Dr. Santosh Moses.After repeated calls and 2 visits by 2 different service personnel from your side who told us that the PCB is faulty, finally on 07/05/08, one of the technicians from Tekcare India Pvt Ltd, took the PCB from us saying he will get a replacement for the same. Tilll now it has not reached us. Repeated calls to Tekcare either result in our calls not being picked up or being told that the PCB will reach us in 2 days, or 1 week or so on and so forth. But till now the elusive d-day has not arrived! I again called up the call centre on 03/06/08 hoping that they would connect me to someone higher up but was told that there was no-one higher up whom I can talk to there and that they'd take a fresh SR. The SR number is 8C[protected]. I was told that the issue would be resolved in 24 hours but again there has been no action. Today again I called up the call center to check the status only to be told again that someone will attend tomorrow. When asked to speak to someone higher up i get the same parrot response "No ma'am there's noone here and the only route for resolving the issue is the customer care route" It is extremely frustrating that a complaint lodged nearly 2 months ago is not yet resolved. The poor response by the call centre compounds to this. I really dont see the point of having an A/C at home that has not worked through the entire peak summer. I'm not sure again if this mail is being read by anyone who can do anything about the situation but would like to know what should be my next course of action. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 43 Comments | |
Comments
Videocon — air conditioning
this is to inform you that one motor of my split a/c ,1 tonne, has been taken by videocon service team and not yet returned,the a/c was not working for the last 5 monthsi have complained serveral times and called serveral times
still no response from them. My complaint No Is coc[protected]
Kindly do the needful
Videocon — a c problem
a c problem tower ac three phase after running its tripped out & message reflect E4contact no & detail
Anish
sarao hotels
site no 71-74 phase 10
mohali punjab
[protected]
plz mail directly to the higher authority people asking for refund of the amount.go to consumer forum... we are also suffering from the same problem. worst vediocon service product
Sir,
i am purchased one 1.5 ton split ac from murugan TV in rasipuram, namakkal district.within 4 months it stopped working i was compliant customer care center thrice but the result was zero.if it continues i wil go for consumer court.my mail id [protected]@gmail.com.give me a positive answer.
i am purchased one 1.5 ton split ac from murugan TV in rasipuram, namakkal district.within 4 months it stopped working i was compliant customer care center thrice but the result was zero.if it continues i wil go for consumer court.my mail id [protected]@gmail.com.give me a positive answer.
My company is having 04 cassette AC of 2 ton and 3 ton model No. AH 60 YBCT 03 phase scroll type but neither their Remote is available nor its compressor, PCB Cards sensor and other accessories are available. Private repair shop taking exorbitant cost of these articles and to get work done person has to pay unnatural amounts with lot of tantrum. It is going on since last 02 months please advice agency who can get work done on immediate basis and with reasonable cost. Also tell us the place where all videocone accessories narrated above is available for get the repair done. Please send return mail on following email address:
abhai.[protected]@a2zemail.com
abhai.[protected]@a2zemail.com
campreser
sir humne videocon ac aap k service center m thik hone k ley deya tha jo ke warranty m tha aab aap k service center wale humse phele RS.2100/- lay chuke hai aab vo humse RS.1400/- rupya aur mang rahe hai fir aap service warranty kya layte hoo fir toh hum market say he kar va lay te yani total amount.RS.3500/- rupya hogi aap say request hai ke aap aapne service center par baat kare.aur 30 din say ac aap k service center par raha hai aur aap k service center wale thik say customer say baat tak nahi karte, aap ka jo service bhut he kharab hai logo ko aap preson karte hai aap k service center say acha toh hum market say he thik karva lay te.very bad service. hume pata hai ke aap iska koi bhi respon hume nahi reply kao gay aap say humne aasa lagai hai aab dhek te hai...
aap k service center ka mobile no.[protected]
my no.[protected] dinesh goyal, email id:--dinesh.[protected]@gmail.com
sir humne videocon ac aap k service center m thik hone k ley deya tha jo ke warranty m tha aab aap k service center wale humse phele RS.2100/- lay chuke hai aab vo humse RS.1400/- rupya aur mang rahe hai fir aap service warranty kya layte hoo fir toh hum market say he kar va lay te yani total amount.RS.3500/- rupya hogi aap say request hai ke aap aapne service center par baat kare.aur 30 din say ac aap k service center par raha hai aur aap k service center wale thik say customer say baat tak nahi karte, aap ka jo service bhut he kharab hai logo ko aap preson karte hai aap k service center say acha toh hum market say he thik karva lay te.very bad service. hume pata hai ke aap iska koi bhi respon hume nahi reply kao gay aap say humne aasa lagai hai aab dhek te hai...
aap k service center ka mobile no.[protected]
my no.[protected] dinesh goyal, email id:--dinesh.[protected]@gmail.com
Videocon AC — no working after 3 days of installation
i purchased a VEDIOCON ac from barrackpure next but after instalation its not working several time come service engineer change parts but does`t up the acand don`t change the product .now what can i do?
purchesd date 27 feb 2012
mob no [protected]
mob no [protected]
purchesd from NEXT BARRACKPURE.sn banerjeeroad west bengal
customer name Pranab chaterjee
mm mitra lane, ichapur majherpara, west bengal
ac mod no vgs63.cve1-cms
s.n[protected]
customer name Pranab chaterjee
mm mitra lane, ichapur majherpara, west bengal
ac mod no vgs63.cve1-cms
s.n[protected]
We have purchased three Cassette ACs ( model- C-10555RCI) of 3 ton in the name of Natansh Finlease Pvt Ltd. All ACs are not working. We have registered its complain to customer care email address they replied to register it on Toll Free no. Person from your side visited told us that we can not give service for Cassette ACs. Two ACs having compressor problem and one ACs get tripped automatically till it re-start manually. Also its cooling is too low. Kindly give me urgent solution on this matter. This is very serious matter if cassette ACs are required maintenance in just three years. What is life of compressor of Videocon Cassette ACs? Now a day Videocon company has stopped making Cassette ACs as per your people and in Agra there no availability of its Parts because of this reason then pls tell me is the customer responsible for this after spending a good amount? If We know that life of AC is just for 2 year then will go for another one. Expecting for best solution at the earliest. My contact no is[protected].
Dear Sir/ Madam,
I had bought a Videocon A/C model no. 5233 Chassis no. 4084363, 4093714 on 26/03/2009 and bill no is 13038 from Arvind Electrical & electronics, Ambala city, Haryana.
The A/c was not working and we registered a complaint on the 18th of May, 2012 .The complaint number is kar[protected]. The complaint was registered .After repeated calls; single visit had been made by your service personnel from your side who told us that the compressor is faulty. They told us that after 2 days your complaint was resolved but nothing is to be done till date. Finally on 25/05/12, we called in service center and registered another complaint with complaint no. kar [protected]. From 26/05/12 continuously we called to technician and your area sales executive who are sitting at ambala city. We called to Mr. Harmeet at mob. No. [protected], to Mr. Pawan (area sales executive) on mob. No [protected] and Mr. Harbans mob. No. is [protected] till date. They didn’t reply on single call and when ever they pick the phone they said tomorrow we sought out your problem. But that tomorrow never comes and after so many days nothing has to be happened to our complaint. They promised us that they replaced the faulty part. Now when ever we called them they abuse us and always use vulgar thing to make harass to us. Till now it has not reached us. Repeated calls to your service center either result in our calls not being picked up or being told that the part will change in 2 days, or 1 week or so on and so forth. But till now the elusive d-day has not arrived!
I visited to your service center at ambala city on june1, 2012 to meet with Mr. Pawan and at that time he promised that tomorrow on june2, 2012 they will change the part. But when we call today they give us excuse that they come by evening but now they don’t pick our phone call.
Today again I called up the call center to check the status only to be told again that someone will attend tomorrow. When asked to speak to someone higher up i get the same parrot response "No sir there's no one here and the only route for resolving the issue is the customer care route"
It is extremely frustrating that a complaint lodged nearly 15 days ago is not yet resolved. The poor response by the call center compounds to this. I really don’t see the point of having an A/C at shop that has not worked through the entire peak summer.
I'm not sure again if this mail is being read by anyone who can do anything about the situation but would like to know what should be my next course of action.
Vinay verma
[protected]
[protected]
[protected]
I had bought a Videocon A/C model no. 5233 Chassis no. 4084363, 4093714 on 26/03/2009 and bill no is 13038 from Arvind Electrical & electronics, Ambala city, Haryana.
The A/c was not working and we registered a complaint on the 18th of May, 2012 .The complaint number is kar[protected]. The complaint was registered .After repeated calls; single visit had been made by your service personnel from your side who told us that the compressor is faulty. They told us that after 2 days your complaint was resolved but nothing is to be done till date. Finally on 25/05/12, we called in service center and registered another complaint with complaint no. kar [protected]. From 26/05/12 continuously we called to technician and your area sales executive who are sitting at ambala city. We called to Mr. Harmeet at mob. No. [protected], to Mr. Pawan (area sales executive) on mob. No [protected] and Mr. Harbans mob. No. is [protected] till date. They didn’t reply on single call and when ever they pick the phone they said tomorrow we sought out your problem. But that tomorrow never comes and after so many days nothing has to be happened to our complaint. They promised us that they replaced the faulty part. Now when ever we called them they abuse us and always use vulgar thing to make harass to us. Till now it has not reached us. Repeated calls to your service center either result in our calls not being picked up or being told that the part will change in 2 days, or 1 week or so on and so forth. But till now the elusive d-day has not arrived!
I visited to your service center at ambala city on june1, 2012 to meet with Mr. Pawan and at that time he promised that tomorrow on june2, 2012 they will change the part. But when we call today they give us excuse that they come by evening but now they don’t pick our phone call.
Today again I called up the call center to check the status only to be told again that someone will attend tomorrow. When asked to speak to someone higher up i get the same parrot response "No sir there's no one here and the only route for resolving the issue is the customer care route"
It is extremely frustrating that a complaint lodged nearly 15 days ago is not yet resolved. The poor response by the call center compounds to this. I really don’t see the point of having an A/C at shop that has not worked through the entire peak summer.
I'm not sure again if this mail is being read by anyone who can do anything about the situation but would like to know what should be my next course of action.
Vinay verma
[protected]
[protected]
[protected]
Videocon — AC
Dear Sir,I am Puneet Kumar Arora from Indira Colony Street No 10 Sri Ganganagar-335001
We had purchased one Videocon AC from M/s Sarna Electricals.
Right from the beginning AC is defective.Neither it provides Cooling
in Summers nor Warmth in Winters.
We purchased the AC in Aug 2010.
Now the warranty period is over but during the warranty period AC was
faulty as it did not provide cooling.
We had complained regarding this to the local dealer M/s Sarna
Electricals first where our complaint was not registered and the
dealer did not entertain us and asked to call the Videocon Person.
Then we lodged a complaint to Videocon Customer Care after that Mr
Manoj Service Engineer of Videocon approached us and after examining
the AC he assured to correct the fault within warranty period.
But after regular follow up he didn't turn up and within this time the
warranty period was over.
After some days we again approached Mr Manoj then he told us that
there is a problem in AC Gas and received Rs 1500 without any receipt
on account of correcting the fault.
Now after so many trouble the matter is still pending as AC is still faulty.
Kindly look into the matter at the earliest and resolve the issue
otherwise we will have to go for Consumer Court.
Regards
Puneet Kumar Arora
Street No 10
Indira Colony
Sri Ganganagar
Videocon AC — DULL SERVICE
we olso suffering from the same problem.................v olso complain abt dis many time but there was no solution yet...............so i will suguest not 2 purchase videocon AC.....kbi bhulkr videocon ka AC na khride...............AGR GALTI SE LE LIYA H USE CHLANA MAT.....CHLAYA H TO RONA MAT.....FROM
KAMAL KUMAR
RTK,HARYANA
PH:[protected],[protected]
Sir,
This is to bring to your notice that we purchased a split AC 1 Ton on 07.05.2006 from Griha Vaibhava Marketing (P) Ltd., Jayanagar Bangalore.a. Within two month it stopped working due to monkey menace in our apartments. Since the outdoor unit was installed in our 2nd floor window top, the outdoor unit was not accessible . Hence I was not able to get the unit in working condition as no one was having roof ladder even when I suggested that additional cost will be borne by me . After some 3 years I caught hold of the videcon technician who came and informed that gas is not there and filled the gas and put back the unit in working condition in the same place
As rains started after that the unit was not put into operation. As the summer was reaching its peak a fortnight back, I wanted to run the unit. The unit was working but there was no chilling. Hence I made a complaint to videocon vide complaint No. BAN [protected] and after terrible follow up the technicians from M/s. Classic airconditioning and electricals (sole franchaisees for videocon in bangalore... I believe) turned up and I requested the people to shift the outdoor unit from the window top to ground floor for easy accessibility.
On Monday (05.05.2014) their installation team from their company came and told that the shifting requires extra copper wires and gas filling and the expenditure may come around 12, 000 bugs for which I agreed. The work was completed on 06.06.2014 and the S code was given to them in the good faith that the unit will work fine and a whopping Rs. 14, 500.00 was paid in cash towards installation, copper wire, outdoor stand, reinstallation rent for rope ladder and gas filling.
But on 6.5.14 the unit was run in the night when the temperature came down to 21 C and then started raising and reached the room temperature of 29 C. It was brought to the notice of the service engineers who came for inspection and informed that water might have seeped into the unit and the unit is beyond repair.
The unit might have run for a total of 100 hrs from the day of purchase and now even after spending the amount the unit was not put into operation. Had it been informed that such a problem may arise we could have had an after thought and deferred the repair or disposed the unit off.
Such is the company's product and so are the technicians. Hope some one of the organisation may see my mail and render justice to this unlucky human being
Thanks & Regards,
S. RAGHUNATHAN
# 201, Aishwarya Gardens, 40th Main, 9th Cross, SBI Colony,
J.P. Nagar I Phase, Bangalore 560 078.
Mobile :[protected]
This is to bring to your notice that we purchased a split AC 1 Ton on 07.05.2006 from Griha Vaibhava Marketing (P) Ltd., Jayanagar Bangalore.a. Within two month it stopped working due to monkey menace in our apartments. Since the outdoor unit was installed in our 2nd floor window top, the outdoor unit was not accessible . Hence I was not able to get the unit in working condition as no one was having roof ladder even when I suggested that additional cost will be borne by me . After some 3 years I caught hold of the videcon technician who came and informed that gas is not there and filled the gas and put back the unit in working condition in the same place
As rains started after that the unit was not put into operation. As the summer was reaching its peak a fortnight back, I wanted to run the unit. The unit was working but there was no chilling. Hence I made a complaint to videocon vide complaint No. BAN [protected] and after terrible follow up the technicians from M/s. Classic airconditioning and electricals (sole franchaisees for videocon in bangalore... I believe) turned up and I requested the people to shift the outdoor unit from the window top to ground floor for easy accessibility.
On Monday (05.05.2014) their installation team from their company came and told that the shifting requires extra copper wires and gas filling and the expenditure may come around 12, 000 bugs for which I agreed. The work was completed on 06.06.2014 and the S code was given to them in the good faith that the unit will work fine and a whopping Rs. 14, 500.00 was paid in cash towards installation, copper wire, outdoor stand, reinstallation rent for rope ladder and gas filling.
But on 6.5.14 the unit was run in the night when the temperature came down to 21 C and then started raising and reached the room temperature of 29 C. It was brought to the notice of the service engineers who came for inspection and informed that water might have seeped into the unit and the unit is beyond repair.
The unit might have run for a total of 100 hrs from the day of purchase and now even after spending the amount the unit was not put into operation. Had it been informed that such a problem may arise we could have had an after thought and deferred the repair or disposed the unit off.
Such is the company's product and so are the technicians. Hope some one of the organisation may see my mail and render justice to this unlucky human being
Thanks & Regards,
S. RAGHUNATHAN
# 201, Aishwarya Gardens, 40th Main, 9th Cross, SBI Colony,
J.P. Nagar I Phase, Bangalore 560 078.
Mobile :[protected]
videocone ac service jaipur very bed javed engg. has no experience service center aircon engg. verry bed service center in jaipur
This is in regard to an Air conditioner of your Esteemed brand i.e. “VIDEOCON”.
I had purchased a 1.5 ton Split Air Conditioner on 28/04/2014 from NEXT RETAIL SHOP i.e. Electronic Store near my house. I had paid a handsome amount of Rs. 29, 500/- which included a stabilizer as well (Copy of the invoice enclosed). During the first month since purchase the A/c was working perfectly fine but post that it is merely working. After switching it on it works only for 5 minutes and then trips over. It gets back to life after a gap of atleast two hours but again works only for 5 minutes. Seeing this peculiar problem I was shocked and awed hence I gave a call to the customer care department of your company. Having heard my problem your engineer came upto my place and told me that there is some voltage issue and nothing is wrong with the A/c. He also asked me to contact Tata Power Delhi Distribution Ltd. for resolution of the voltage issue. I took into consideration the advice of your engineer and called an official of Tata Power Delhi Distribution Ltd. who informed me that the voltage was within 170 to 190 V which is the perfect power received in my colony by every one. Hence the problem persisted.
Getting disturbed and frustrated for past one month I approached the NEXT Retail Shop, from where I had purchased the A/c, for resolution of my problem. They asked me to registered with company again but seeing the response I received from your esteemed company I could not gather patience and trust to contact your customer care again, so, I requested the NEXT Retail Shop personnel’s to lodge a complaint at their own level. They lodged the complaint on 06/06/2014 vide complaint no. DEL[protected] for the issue faced by me. The response for the said complaint is still awaited. In the meanwhile I was advised by the NEXT Retail Shop personnel’s to get in touch with the stabilizer people (V-Guard) to get the same double checked. The officer of the stabilizer company paid a visit to my house and said that there is no problem with stabilizer but the A/c is consuming 15 amp. instead of 7.5 amp. He also advised me to get the A/c checked ASAP to avoid any harm to the A/c.
Having heard all that I was scared and I gathered courage to contact a customer care department and make them aware about the said problem. On this I was provided with the number of your Area incharge on [protected] stated that the problem had already been resolved couple of weeks back. I wish to state that had the problem been resolved why would I contact your customer care department or run from post to pole in this scorching heat to get my A/c fixed. Now the said area manager has stopped entertaining my calls and does not even answer them anymore. I informed your customer care department about the behavior of the area incharge to which the provided me with number of Mr. Prateek Khanna i.e. [protected] my surprise the same thing happened again and Mr. Khanna also did not answer my calls.
Now, having recited the above mail I conclude that your esteemed company pays no heat and importance to its customers after the product has been sold and simply tries to run away from its liabilities as if the company hasn’t sold anything. Still, I have contacted the customer care department today again as a last and final resort. I have been provided with the assurance that my problem will be answered to and resolved by end of the day. I am looking forward to the same failing which I shall be left with no other option than to initiate civil and criminal legal proceedings against your company which I don’t want to or I would like to get refund of the amount spent by me for the A/c. I feel cheated, betrayed and fooled by your company and I guess that have made the biggest mistake of my life by purchasing the pathetic and totally unworthy A/c of your company, I should have gone for some other well renowned brand. Nevertheless I am hoping that you will make good in resolving my query so that I gain back my lost trust on your company.
Regards,
Bala Dutt
[protected]
I had purchased a 1.5 ton Split Air Conditioner on 28/04/2014 from NEXT RETAIL SHOP i.e. Electronic Store near my house. I had paid a handsome amount of Rs. 29, 500/- which included a stabilizer as well (Copy of the invoice enclosed). During the first month since purchase the A/c was working perfectly fine but post that it is merely working. After switching it on it works only for 5 minutes and then trips over. It gets back to life after a gap of atleast two hours but again works only for 5 minutes. Seeing this peculiar problem I was shocked and awed hence I gave a call to the customer care department of your company. Having heard my problem your engineer came upto my place and told me that there is some voltage issue and nothing is wrong with the A/c. He also asked me to contact Tata Power Delhi Distribution Ltd. for resolution of the voltage issue. I took into consideration the advice of your engineer and called an official of Tata Power Delhi Distribution Ltd. who informed me that the voltage was within 170 to 190 V which is the perfect power received in my colony by every one. Hence the problem persisted.
Getting disturbed and frustrated for past one month I approached the NEXT Retail Shop, from where I had purchased the A/c, for resolution of my problem. They asked me to registered with company again but seeing the response I received from your esteemed company I could not gather patience and trust to contact your customer care again, so, I requested the NEXT Retail Shop personnel’s to lodge a complaint at their own level. They lodged the complaint on 06/06/2014 vide complaint no. DEL[protected] for the issue faced by me. The response for the said complaint is still awaited. In the meanwhile I was advised by the NEXT Retail Shop personnel’s to get in touch with the stabilizer people (V-Guard) to get the same double checked. The officer of the stabilizer company paid a visit to my house and said that there is no problem with stabilizer but the A/c is consuming 15 amp. instead of 7.5 amp. He also advised me to get the A/c checked ASAP to avoid any harm to the A/c.
Having heard all that I was scared and I gathered courage to contact a customer care department and make them aware about the said problem. On this I was provided with the number of your Area incharge on [protected] stated that the problem had already been resolved couple of weeks back. I wish to state that had the problem been resolved why would I contact your customer care department or run from post to pole in this scorching heat to get my A/c fixed. Now the said area manager has stopped entertaining my calls and does not even answer them anymore. I informed your customer care department about the behavior of the area incharge to which the provided me with number of Mr. Prateek Khanna i.e. [protected] my surprise the same thing happened again and Mr. Khanna also did not answer my calls.
Now, having recited the above mail I conclude that your esteemed company pays no heat and importance to its customers after the product has been sold and simply tries to run away from its liabilities as if the company hasn’t sold anything. Still, I have contacted the customer care department today again as a last and final resort. I have been provided with the assurance that my problem will be answered to and resolved by end of the day. I am looking forward to the same failing which I shall be left with no other option than to initiate civil and criminal legal proceedings against your company which I don’t want to or I would like to get refund of the amount spent by me for the A/c. I feel cheated, betrayed and fooled by your company and I guess that have made the biggest mistake of my life by purchasing the pathetic and totally unworthy A/c of your company, I should have gone for some other well renowned brand. Nevertheless I am hoping that you will make good in resolving my query so that I gain back my lost trust on your company.
Regards,
Bala Dutt
[protected]
i am your adjusting customer last three years but some reason i am not satisfied your service i purchase one spilit ac kaisergunj ajmer rajasthan model no. vbs-53-cvl-1-cr srial no[protected] my remote stole in my house i go to your showroom and i told where is your service center he did not reply clearly so i request to you please arrange my remote detail is already mention are sharad parashar my mobile no is [protected]
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14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
From: Ranjana Shrivastava [mailto:ranjana.[protected]@gmail.com]
Sent: Tuesday, August 31, 2010 10:55 PM
To: [protected]@videoconmail.com; [protected]@rediffmail.com; [protected]@next.co.in; [protected]@vgmail.in; [protected]@videoconmail.com; [protected]@videoconmail.com; [protected]@vgmail.in; [protected]@videoconmail.com
Cc: 'Vikram Srivastava'; [protected]@complaints.in
Subject: RE: Repeated Complaints and Suffering from Deficiency of your service !
Dear All
Our Misery continues and our Child Continues to suffer – due to the lack of humane approach, and unprofessional and inefficient service.
If you have time – kindly read the mail below and get the repair work done of our AC
The purchase of AC of Company VIDEOCON from shop NEXT Electronics, Sector 18 Noida and Service provider Hi-Tech Services, Sector 64, Noida – seems to be a deliberate and sinister fraud being done against customers – all passing the responsibility on the other and none seems to be accountable.
As a customer one seems nothing but helpless ……………
In dire frustration
Ranjana
________________________________________
From: Ranjana Shrivastava [mailto:ranjana.[protected]@gmail.com]
Sent: 27 August 2010 23:24
To: 'mailto:[protected]@vgmail.in'
Cc: 'Vikram Srivastava'
Subject: FW: Repeated Complaints and Suffering from Deficiency of your service !
Dear Taranjeet,
This is again to bother you I complete hopelessness that our AC is still in the same or in fact in much more worst condition.
After several reminders the Engineer came on 14th August to rectify the problem but in stead took away the motor of the AC. Since then we are receiving false promises on daily basis.
I do not know what a normal middle class customer can do in such situation. One thing is for sure that the whole purpose of buying the AC for the benefit of my new born child, which was recommended by the doctor, was not served.
Thank you.
Regards
Ranjana
________________________________________
From: Ranjana Shrivastava [mailto:ranjana.[protected]@gmail.com]
Sent: 04 August 2010 08:11
To: 'customer care'
Cc: 'Vikram Srivastava'
Subject: RE: Repeated Complaints and Suffering from Deficiency of your service
Dear Taranjeet,
I do not know which complaint ID you are talking about. The one I had, I mailed you. Further, we have already informed you the date (10th July 2010) and the agency (Hi-Tech Services - Noida) which took our AC parts ( PCB, Remote and Transformer). The Engineer who had come from the service centre was Mr. Arvind ([protected]).
Regards
Ranjana Srivastava
________________________________________
From: customer care [mailto:[protected]@vgmail.in]
Sent: 03 August 2010 19:31
To: 'Ranjana Shrivastava'
Subject: RE: Repeated Complaints and Suffering from Deficiency of your service !
Dear Customer,
Kindly Provide us your Accurate Complaint ID (Along with this mail) so that we would be able to get the needful done as soon as possible.
Thanks & Regards,
Taranjeet Kaur
Customer Service Dept.
Videocon Industries Ltd
Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.
________________________________________
From: Ranjana Shrivastava [mailto:ranjana.[protected]@gmail.com]
Sent: Tuesday, August 03, 2010 3:05 PM
To: 'customer care'
Subject: RE: Repeated Complaints and Suffering from Deficiency of your service !
Dear Taranjeet,
The complaint ID is GHF [protected].
Hoping to receive immediate service.
Thanks & regards
Ranjana Srivastava
________________________________________
From: customer care [mailto:[protected]@vgmail.in]
Sent: 03 August 2010 13:42
To: 'Ranjana Srivastava'
Subject: RE: Repeated Complaints and Suffering from Deficiency of your service !
Dear Customer,
Kindly Provide us your Complaint ID (Along with this mail) so that we would be able to get the needful done as soon as possible.
Thanks & Regards,
Taranjeet Kaur
Customer Service Dept.
Videocon Industries Ltd
Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.
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From: Ranjana Srivastava [mailto:ranjana.[protected]@gmail.com]
Sent: Monday, August 02, 2010 11:21 PM
To: [protected]@vgmail.in; [protected]@videoconmail.com; [protected]@rediffmail.com
Cc: Vikram Srivastava
Subject: Repeated Complaints and Suffering from Deficiency of your service !
Dear Sir / Madam
This is to bring to your notice that we purchased a split AC 1 Ton on 2nd May 2010 from the Next shop in Sector 18, Noida. Within two month it stopped working from 26th June and in the panel it shows “E 6”.
Since then we have been making numerous complains and your engineers have made two visits; at one time we were informed that there is some problem with the ‘Gas’ and some work was done on that but with not of much relief. Later your engineers [Hi-Tech Services - Noida] came and informed that there is some problem with the mother board and IC [something technical] and they opened the machine [which still lying in the same state] and took few components from the AC on 10th July 2010.
We have been calling the centre and engineer also informing that we have a 3+ month old child who has been suffering due the non working of AC and also due to your deficiency of service. The last call we made was on 31st July to Mr. CP Singh [from videocon] at [protected], when we were again befooled with same assurance as to today’s date, i.e. 2nd August 2010.
Somehow we fail to understand the lack of seriousness on our part and somehow also failed to make you all understand the suffering through which my infant child is going through. The way I have been treated by the Customer Care and Service department - hopefully would never dare to buy any Videocon product. Whereas otherwise I was a loyal Videocon customer - and had earlier bought my fridge replacing my old [Godrej - which lasted over 20 years] 8 months ago.
I request to make immediate arrangements for the same as the purpose for which we had bought the AC seems to be unfulfilled and my whole family and esp the Child is suffered a lot during the worst summers.
My Residential Address and place of installation is: E-52, Sector 20, Noida; and can be contacted at [protected].
Ranjana Srivastava
Development Professional
E-52, Sector-20,
Noida - 201301
# 91 [protected]