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[Resolved]  Videocon Colour Television 5303r — Poor quality of repairs

I sent my set to an authorised service centre M/S
Curewell Electronics in Shakarpur, Delhi, in early
Sept 07 with the complaints mainly of -

1 Cannot tune channels as they keep on slipping over
to the next channel
2 Front panel does not work along with the volume and
channel buttons and other problems.

The centre charged me Rs 1500/- for the work done. The
work done was not satisfactory as the engineers could
not rectify till date the Colour tint adjustment knob
The size of the picture is not proper
The sound increases perceptibly when the surround
function is switched on

As my remote is not working the centre had promised to
provide me, though not obligatory, a new compatible
remote and when it is recd they promised to send their
engg to look into the my other complaints also.
Although I kept on telling the Centre to rectify the
problem and not wait for the remote as it was not
obligatory on their part to provide me with one, they
sent an engineer only after I contacted Videocon
sometime in October - Complaint No is 400VA07J11005 dt
[protected]. The above defects still exist....

Sir, this is really a very shoddy treatment and makes
one wonder the basis on which Videocon selects and
authorises its service centres. The Center did not
even give me a receipt of charges or work done on a
printed and proper format. Only a small slip was

After following up with Mr Srikant of Videocon I have reached a dead end. It seems the authorised service centres are unable to handle the repairs. More have now cropped up. The picture has now started vanishing after the set runs for some time
Complaint marked as Resolved Aug 13, 2020
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