[Resolved]  Videocon D2H — 6 months for exchange of fridge and not got yet

Address:

Kota, Rajasthan

THIS IS THE CONVERSATION ON EMAIL


On 4/15/12, Customercare <[protected]@vgmail.in> wrote:
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> Dear Customer,
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> We acknowledge your mail and really appreciate your effort for sharing your
> concerns with us through our web services.
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> Further to Your Concern we have forwarded the Issue to the Concerned Branch.
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> And Assure You That an immediate Step would be taken in this Regard.
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> Thanks & Regards,
> Deendayal
>
> Customer Service Dept.
> Videocon Industries Ltd..
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> LOGO
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> Please SMS SVC to 53030 and our customer care executive will get back to you
> within 2 working hours.
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> _____
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> From: aman gupta [mailto:ag[protected]@gmail.com]
> Sent: Saturday, April 14, 2012 7:43 PM
> To: [protected]@videoconmail.com; [protected]@vgmail.in
> Cc: S P Gupta; [protected]@gmail.in
> Subject: Complain regarding new fridge replacement major fault from factory
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> To videocon
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> * Customer care
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> Subject : regarding new fridge not working from the time of purchase and not
> being replaced till now
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> Dear sir ,
> I bought the VIDEOCON refrigerator model vcl0935H , serial number 2611 worth
> rupees 6500/- (bill number 20930) .
> Bought from ANJALIKA store 406 shopping center , Kota -324007 (phone -
> [protected]) dated 15 June 2011.
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> After first start at home I found that after half hour no cooling was done
> by the fridge
> I immediately called to the shopkeeper , he told me that maybe gas leaked .
> Next day gas was refilled and again after a month he took the fridge due to
> issue of not cooling. till now five times it's been to service center and
> now from three month it's in service center for exchange.
> From three month Mr. Vijay ([protected]@gmail.com)([protected]) telling me to
> wait.
> This is a serious matter which should be taken care of other wise I will
> take action through court and do consumer complaint.
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>
>
> Regards
> Dhruva Gupta
> ([protected])
> ([protected]@live.com)
> 209 naman residency , new Rajeev gandhi nagar,
> Kota Rajasthan
>
>
Customercare Thu, May 17, 2012 at 9:57 AM
aman gupta <ag[protected]@gmail.com> Tue, Jul 24, 2012 at 10:24 PM
To: Customercare <[protected]@vgmail.in>
Cc: devatech1 <[protected]@gmail.com>
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- Show quoted text -
sir/mam
now its 6 months and i have not recieved my fridge yet....2 months ago
it was said that immediate action will be taken but no action has been
taken . So now i will be taking action against your company as i said
before if now you dont respond in 2 days.
If i take the case to court , u guys then have to pay me penalty for sure.
Is this a joke or what ? I mean its been 6 month and no response.You
guys are worst and careless. I want you to forward this email to your
senior officer . I have attached the bill.
i will spread this matter all over the internet if still i get no response

please take action against your kota branch

regards
dhruva gupta
[protected]
kota rajasthan




AND NOW ITS BEEN 6 MONTHS FROM THE TIME THEY TOOK THE FRIDGE TO SERVICE CENTER AND NO RESPONSE