[Resolved]  Videocon D2H — Customer service level not as per sales agreement

Address:Bardhaman, West Bengal

Dear All

I have been chasing Videocon D2H for customer care for post sale service - no response. Please refer to my mail sent to Videocon D2H customer care. Please help me in getting resolution.

Customer ID: 8113411
Customer Name: Dr. Subodh Chandra Karmakar

Best Regards,
Arindam Karmakar
Mobile no: [protected]

[protected][protected][protected][protected][protected]----
Dear All

At the onset I apologize for writing such a long mail.

This mail is written in quite a helpless condition. I have been chasing after so called “Customer Care” people for last 4 days – but in vain. On Sunday there was a shower in our place. The shower was welcomed in terms of reducing the intense hot climate but it had a flip side- the “well trained” Videocon engineers have fitted the D2H antenna in such a way that after the first shower it stopped receiving signals. The same was reported to Customer Care Mr. Harikrishna (claimed to be at supervisory level) on Monday 31 May. He assured me that an engineer will come to fix it next day 10:00 AM in the morning. Nobody showed up. Next day I had a talk with Mr. Avinash (claimed to be at supervisory level) on Tuesday 1 June. Again the same assurance with same time appointment – as expected nobody turned up. Twice I have been fooled – ideally I should not have called back to “Customer Care”. But as understood by “Customer Care” in Videocon – customers are dump fool people – so I called up again. This time I had a talk with Mr. Mathew (claimed to be senior supervisor). He again took an appointment at 10:00 AM next day and here there is no prize for guessing – nobody turned up. At the end of day, a person named Mr. Ajay Chaoudhary[protected] called up and ended up asking for Rs 200 to fix the issue. I understand from the buying agreement that one year service is free of cost and also even if Videocon charges money it should have been ideally deducted from my account rather than the service engineer asking for cash. Well this is not new – its same old tactic of exploiting end users. This is not the first time I am reporting such a case of asking financial favor. In my previous mail a similar incident has been report – but I guess I am wasting time to report these kind of issues- but what to do- as correctly understood by “Customer Care” in Videocon – customers are dump fool people.

My query: Will my issue get resolved? Do I need to pay Videocon engineers visiting my place Rs 200 as a kickback deal? Do I need to escalate this issue to consumer forum? Please advice.

Customer ID: 8113411
You can reach me at [protected].

Best Regards,
Arindam
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Aug 13, 2020
Complaint marked as Resolved 
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Please arrange to change my mobile number from existing of [protected] to [protected].
Regards,
P.Ganeswara reddy
Customer ID:1168715

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