Videocon D2H — irresponsible customer care
Date: Mon, Nov 5, 2012 at 6:24 PM
Subject: irresponsible customer care
raised a case with videocon d2h call centre on sunday 10 am ( complaint number 138892417)
stating that i am not getting signal.
Same day evening i got another message saying that the issue has been resolved automatically.
again called the call centre and the person raised 2 more complaints 139009621 and 139010103 . one for the original issue and one for the engineer.
I am sorry to say that it is been more than 30 hours and nobody has revert back to me and i have been calling the customer care 4-5 times
every time they say the technical person will get back to you in another hour or so.
This is been really bad from a customer point of view.
Since start of my connection with videocon i was really happy with the service .. even i have brought another connection in my home town for my parents.
Really disappointed with your service. Requesting you to revert back immediately as i am devoid of all the TV action.
I raised the above case with videocon on sunday .
Called the customer care more than 25 times.
talked to 3 senior officers.
and today is friday still no answers from their side.
Such a pathetic customer care i havent ever dealt with.
Please help me in this regard. if i can get any contact details of senior executive it will be helpful
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