[Resolved]  Videocon D2H — non refund of money and no new connection established as promised

Address:

Darbhanga, Bihar

I Chhitiz Anand (my email id: [protected]@gmail.com, ph num: [protected]) had booked a new d2h sd connection worth Rs 4040 on 4th of november,2012 but the transaction failed despite deduction of money from my account.I talked to this representative of your company rahul006 and he asked me to rebook a connection and I was told that the amount for failed transaction will be refunded within 2 days and also my new connection will be installed within the same time frame.I then booked a new connection through cse reference rahul006 on 4/11/2012 again Rs 4040 was deducted, but I feel very sorry to say that even though three days have passed,neither I have got the refund nor the connection has been installed.I also mailed vishal.[protected]@d2honline.com for refund of my first failed transaction twice in the last 3 days.To top it all,nobody has even bothered to send me a mail or contacted me by any means about the status of my refund or when I will be able to get the installation.I talked to rahul006 on 6/11/2012 on phone no. [protected] and he assured me that both the refunds and installation will be done by 7/11/2012.He has stopped taking calls now and nobody else has been able to resolve the issues I have had to face in the last three days.I have talked to at least 3 different persons today without much success.I am sure this kind of indifference towards customers is certainly bringing disrepute to a coveted company like yours.
Please let me know about the status of refund of my failed transaction and also I would demand to know how long it is going to take for my installation.I demand an urgent resolution to my problems.I hope you are competent enough to resolve customer's problems.

** No email from fraud company “videocon “
*** No complain number given from company’s representatives
**** Poor response from customer care
***** No call back despite multiple calling
***** NO assurance and no surety given for the problem yet