Videocon D2H — Not servicing products under Warranty

Address:

Karnataka

Hi,

I had purchased a Videocon Front Load Washing Machine. Videocon had promised 2 Year Waranty for their Washing Machines. My Washing Machine got damaged after completing one year and a part has to be replaced.

I had rasied multiple complaints in their Service Center and all the tickets get cancelled automatically after one week without any action from their Service Professional. It has been a month since my Washing Machine got damaged and still now I am waiting for them to repair the part. Service Center provided the Regional Manger number for me to talk to , however the phone was never answered. The laset update I get from the Service Professional is that the part that need to replaced is not in stock in the Head Quarters. I dont know why one month is reqquired to ship a part from the Warehouse. The behaviour of all the personal related to Videocon service is very unprofessional and I am still waiting for a month for the Washing Machine to get repaired. I am not sure how to take the matter aganist Videocon as I have reached the level of my patience.

Regards,
Abhilash
Mob:[protected]