[Resolved]  Videocon D2H — Picture freezing in videocon d2h

All Videocon products are consistently poor quality. Videocon products are very unreliable. I would suggest you all to go with LG/Samsung/Sony/JVC/Panasonic/Hitachi or equivalent. Simply stay away from Videocon!!!

videocon d2h (lcd) — bad response

I purchased a videocon d2h lcd from reliance digital shadhara delhi. A person from videocon has come to install the TV ,when he opened the box the the remote was found broken, When I asked him to replace he told same will be replaced by videocon d2h and he has loged complaint,but when no respose is received 2-3 days I contacted customercare they asked me to pay the money for replacement,when I asked why I should pay the money they dropped the line and no solution is provided sp pls resolve the problem asap.

Reliance — videocon lcd

Dear sir
I have purchase a 42 inch lcd videocon lcd on31st march 2011 shipra mall
But lcd screen is not work show picture in up side and half screen, so not the complain in reliance ccare, 30th july vediocone executive is come my home in 31 july mr santerpal so says this product is problem so i am send the request in company and repaly 2 working days
Lakin ye 2 working days aaj tak nahi aaye
To sir plz mera lcd jis ko maine 4 month paheila kharida the usaa change kara jaye
Keyo ke this product is 1 year gurty or 2 year extra waranty purchase ke hue hai jo 4 maha me he band baj gaye uska relaince or hum kab talak zehelange
Ramankant
[protected]

RELIANCE digital — videocon LCD

Ramankant [protected]
I have purchase 42 inch lcd 31 march 2011
Videocone brand this tvs screen problem picture is one side up and show half and color is change so please this product 1 year guarantee and 2 year warranty so i request for reliance digital officer please change my lcd thanks

Respected sir/madam,

This is regarding picture freezing problem in my videocon d2h customer id no: 6914410.
The details of the case is as under.

(1) i had purchase videocon d2h satellite lcd from vijay sales ahmedabad two and half year ago.

(2) although i do not have enough money, i had purchased this product by using my credit card on emi basis.

(3) at the beginning company has provided admirable services during delivery and installation of the product.

(4) after installation during the very first month it comes to notice that there is a some audio/sound problem with the product. At pint about 80/95
The sound comes too much slow that we were not able to listen it.

(5) i have lodge complaint to the company on the toll free line.

(6) on lodging of complaint company engineer has visited my product more than 10 times but could not solved and thereafter service station in
Charge at ahmedabad has advised me to submit the product with him and they have kept my lcd under observation about a week.

(7) after a week videocon service station has given my product back and but after harassment of about a month i have to start to face new
Harassment from company side is about a huge/loud noise. At the point of one my lcd gives the voice at range of about 15 points, and i was
No able to use lcd at night due to noisy sound.

(8) however, i have decided to give up this issue for my mental comfort and avoid to lodge further complaint.

(9) thereafter, excluding noisy sound my product has given my full satisfaction & i have also smart response from the videocon side.

(10) from last two & half moth i am constantly received picture freezing in videocon d2h in serials, news & picture channels like
Sony, smax, life ok, abp news etc. Other channels like discovery, nat geo, fashion, care tv, cartoons channels are running
Satisfactory.

(11) at first when i had contacted company on his toll free no they have give the reason that due to humidity in atmosphere or rain it was happen.

(12) but when i have lodge complaint company has intimated that i have to pay rs.150/- as visit charge and if any part required to be replace would
Would be charge extra.

(13) on constant requesting/arguments with the company supervisor at last they becomes ready to provide me free visit but with the condition that
If any parts required to be replace i have to bear the cost of it.

(14) company engineer has visited my location on 23.01.2013 in connection with work order no 15273640 and after doing some setting he has
Intimated that he has made all setting according to the company guideline and guide us to observe the picture quality for next two-three days.
If the problem still not solved i have to replace satellite smart card of my connection. But after his setting my noisy sound problem
Is solved and now i have got relief from it. If service station had initially made the correct setting i do not have to suffer harassment due to
Noisy sound for two years.

(15) now i can not understand that if other channels broadcasting are satisfactory and then how can company engineer judge that the problem is
Due to the satellite smart card or some hardware problem.

(16) thereafter like an obedient customer i have got replace my satellite smart card @rs. 225/- by the company with work order
Id:[protected] on 01.02.2013.

(17) but thereafter my problem is till date not solved.

(18) now i am tired with this product.

(19) on constant harassment from the company side i request if any one from the company to help the customer about picture freezing
Problem especially in east region.

(20) if my problem will be not solved within a week i have decided to change over the tata sky/reliance/air tel tv.


Thanking you,

(Bharat. K, modi)
Ahmedabad-380051.
Cust id: 6914410

My further details like address & contact number etc. Are available with the company.