[Resolved]  Videocon / Fridge — Defective Fridge

Address:

Central Delhi, Delhi

Sir, Reminder I

I am perturbed on receiving a very serious complaint from Dr. Y.C. Katyal, Kanicka Clinic 1469/3, Gali Arya Samaj, Sita Ram Bazar, Delhi. 110006, wherein it was specified that a Fridge was purchased from Messrs Chawla Electronic(Regd.), 3775, Neta Ji Subash Marg, New Delhi with invoice No. 1065 dated 13.5.2013, this fridge was to be used in the Dr.'s Clinic for the benefit of the general public. Now the bad episode begins, when the fridge is installed at the Clinic, it failed to generate cool conditions inside the fridge. The Dealer was informed who blatantly refused to entertain complaint and directed the Dr. to register the complaint with Videocon Co. and the same was registered on 13.5.2013 same day with Complaint No. [protected], Mr. Deepak Patro Mb. [protected] attended at 9.30 PM on 15.5.2013 and declared that there is no gas in the compressor and on 16.5.2013 Mr. Malik Mb. No. [protected] from MD Service Centre arrived and completed his task by filling the gas. But with regret it is submitted that the fridge again stopped working on 18.5.20213. On 20.05.2013 the Dr. visited the Dealer Show room and apprised him the position of the Fridge and was informed that a defective fridge is delivered to him, which is not working despite rectifying the fault twice by the Videocon Technicians. Mr Chawla lost his cool and started abusing shamefully to the Dr. Y.C. Katyal with a irrelevant remark of purchasing Mr. Chawla for Rs. 7250. This is really a height of misbehavior with an educated, MBBS Doctor and shouted at him with dire consequences, in case the Doctor repeats his complaint. It was only when he consulted the undersigned was advised to call Police at 100 for filing a complaint against Chawla Electronics for misbehavior and using abusive language. At this stage he relented and asked the Dr. to bring the fridge for replacement. This complaint pertains to the harassment, mental agony caused to Dr. Y.C.Katyal even after spending huge amount for the purchase of a new Fridge for the benefit of the patients attending his Clinic. In the process the Dr. suffered a loss of Rs. 5000/- in keeping the Clinic closed and the charges incurred for to and fro the dealers shop. It is desired that a suitable action may be taken against the Dealer Mr. Chawla for misbehavior and using abusive language with an educated person like Dr. Y.C.Katyal. R K Nanda, President 'Sahyog' Varisht Nagrik Manch (Regd.), CC Block Shalimar Bagh, Delhi. 110088 and President Railway Pensioners Welfare Association(Regd.) New Delhi. 110018, Exec.Confederation of Senior Citizens Council of Delhi with 11 lakhs members, New Delhi. (Regd.)