[Resolved]  Videocon Industries Ltd. — Problem in washing Machine

Dear Sir,
I am vijay jain we have given the compaint few days back my compaint no is HYD[protected] We have taken the washing machine from DIGNITY ENTERPRISES, R.P . ROAD, SECUNDRABAD on 29.01.2007 bill no :006892 Videocon washing machine model5500 as we have spoken at this number for rectifing the problem of the machine which they are telling that the macanignizem have to change the cost is of rs 3800=00 phone no: [protected], [protected], [protected], [protected], [protected]
the machine cost is rs 9300=00 { Inclusive of 12.5% vat tax }
Just we want to know that if the company is manufacuring this type of the machine which will work for 2.5 years to 3 years and giving the warranty for 2 years what we can expect the performance from videocon industries ltd, and not geeting any type of responce from them as have talk to the person at they said that we will do somethink but afterwards they said sorry we cant do anythink you should pay for that. I AM NOT HAPPY WITH THE ANSWER
So we are mailling you If we will not get anytype of answer from yours side then at the top we will write the letter and inform that please send the message to all of the person not to use the videocon washing machine.

If we are paying 9300=00 and getting this type of trouble then we are not happy with this brand,
As in the market we have listen that videocon products is ok but the service and profomance is not good in the market, the person in the market is telling to take LG, WHIRLPHOOL, IFB, SAMSUNG, GORREJ, ETC... ARE MORE better than Videocon,
Awaiting for yours earliest reply,
Thanking You,
VIJAY BANTHIA CONTACH NO: 0-[protected]

Dear Customer care

We very sorry to bring your your notice that we have purchased videocon washing mc from Jain Electronics Bina ProjectSonbhadra UP and the same creating too much problem now.As we have blind faith on Vediocon products and without hesitation we used to buy but due to this we think that it will lead to short fall to your credit in market.

We not usde to get service centre no. and no address.

The problem this m/c, getting issues like drain leakage and spining tub in not working.. M/c stopped suddenly..

We try to reach your service team many times but did no one has visited from last one and half year and the dealer used to say that we had broken the tie up from vediocon and not selling any product now.The dealer behaving so rudely that it likes we forced to buy from him only or no oher can avail the ssales & ervices of Vediocon.Kindly request to keep tie with good dealers who can help customers to resolve issues instead of creating issues.

Today my washing machine is creating much problem also we not able to take to this any local repair shop as we have only trust on Vediocon Service centre.

If your service team is not able to provide the permanent solutions Kindly request you to just say that we can do nothing or we cannot provide service in that area,

Seeking for your favourable response.


Regards

Santosh Mishra
Qtr No -B-224,
Bina Project
Sonbhadra UP
Pin-231220
Mo [protected]/90