Videocon Industries Ltd. — Poor service

 
8 Reviews
India
 susan m
my washing machine's spin function was not working. I called them the technician came and said the spare was not available and he will get back to me as soon as it is available. The machine had an AMC. This was May 09. I called them again and was asked to register another complaint and this was on 18 June 09. Again the technician came and said the same thing . until now there is no response from them
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i have purchased a videocon washing machine on dated 28/10/2007.but till todate nobody from vijoysales come for demonstration. i have already call to customer care service to 7 to 8 times. but there is a very poor service.

thanks & regards
s.n guha
I HAD PURCHASED A FULLY AUTOMATIC WASHING MACHINE FA55 FROM GIRIYAS, HUBLI IN JUNE 2007. I HAVE BEEN USING THE SAME ONLY AS A DRIER TO DRY THE CLOTHES BECAUSE SINCE I HAVE PURCHASED IT TILL TODAY THE MACHINE HAS NOT WASHED EVEN A SINGLE BUCKET OF CLOTHES. I BEEN CONTINUOUSLY IN TOUCH WITH THE CUSTOMER CARE AND THE DEALER AT HUBLI. THEY JUST KEEP GIVING FALSE ASSURANCES TILL DATE. A COUPLE OF TIMES THE VIDEOCON SERVICE ENGINEERS (?????) WHO HAVE ABSOLUTELY NO TECHNICAL KNOWLEDGE OF THE MACHINE CAME TO MY HOUSE AND RETURNED BACK SAYING THEY WOULD RETURN BACK WITH SOME SPARE PARTS WHICH IS NOT AVAILABLE AT HUBLI. TILL TODAY THE M/C IS NOT WORKING AND I SUGGEST VIDEOCON CUSTOMER CARE TAKE NOTICE OF THIS AND TAKE APPROPRIATE ACTION.
DINESH SHETTY
GADAG, KARNATAKA
[protected]
Very sorry to inform you that videcon products are very bad and numbers to do compaints .If no action will be taken from your side than i will go to consumer court
Dear Sir,
I am vijay jain we have given the compaint few days back my compaint no is HYD[protected] We have taken the washing machine from DIGNITY ENTERPRISES, R.P . ROAD, SECUNDRABAD on 29.01.2007 bill no :006892 Videocon washing machine model5500 as we have spoken at this number for rectifing the problem of the machine which they are telling that the macanignizem have to change the cost is of rs 3800=00 phone no: [protected], [protected], [protected], [protected], [protected]
the machine cost is rs 9300=00 { Inclusive of 12.5% vat tax }
Just we want to know that if the company is manufacuring this type of the machine which will work for 2.5 years to 3 years and giving the warranty for 2 years what we can expect the performance from videocon industries ltd, and not geeting any type of responce from them as have talk to the person at they said that we will do somethink but afterwards they said sorry we cant do anythink you should pay for that. I AM NOT HAPPY WITH THE ANSWER
So we are mailling you If we will not get anytype of answer from yours side then at the top we will write the letter and inform that please send the message to all of the person not to use the videocon washing machine.

If we are paying 9300=00 and getting this type of trouble then we are not happy with this brand,
As in the market we have listen that videocon products is ok but the service and profomance is not good in the market, the person in the market is telling to take LG, WHIRLPHOOL, IFB, SAMSUNG, GORREJ, ETC... ARE MORE better than Videocon,
Awaiting for yours earliest reply,
Thanking You,
VIJAY BANTHIA CONTACH NO: 0-[protected]
very sorry to inform you that videocon product are not good. I have given the complain many times with in 1 year. Now again my washing machine is not in working condition. I am making a call in service centre (FBD)but no response ph. no. is [protected], [protected] no body is picking the ph. I just want send a technician earliest. I am waiting for yours earliest action
Thanking you
PUJA AHUJA CONTACT NO. [protected]
what is your coustamer care phone number in hubli (karnataka)
I have purchased a Washing Machine from Videocon, but i advice to all of you not to purchased such poor quality product. It started creating problem just after 15 days from the date of purchased. I lodged so many complaint & company engg attend complaints generally after 10-15 days but this time i lodged complaint vide complaint no.GHA[protected] dt 22.05.12 but till today 06.06.12 no body attend the complaint.Videocon Customer Care give me Engg Name Aamir Khan Mobile no. [protected] but he dont pick the phone.

I request to lodge compalint againt Videocon regarding my problem

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    Customer satisfaction rating
    20%
    Complaints
    4124
    Pending
    180
    Resolved
    745
    phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    location
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
    Videocon Industries Ltd. - Poor service