[Resolved]  Videocon Mobile Services — about caller tune

Address:

Morena, Madhya Pradesh

I activated my caller tune in mid december 2010 and as a charge company have to charge me for 45 rs but due to having in sufficient balance in prepaid sim of videocon registered to anand garg id proof is my driving license ,company charged me for rs 20 .and set the default caller tune then i recharged my sim and the company doesnot deduct any left balance and i complaint to costumer care to start my callertune as i choose. but no satisfactory result is obtained and in the month of januay company deducts rs 30 for next month and still the default caller tune is activated and not my choose one. i complaint to coustmer care at 10 jan and they send me a case detail to resolve my problem within 48 working hoursi.e. at 12 january but it didnt resolve.then i call again to coustmer care then that person told me to send a sms at 50005 with my selected song lyrics and promise me to resolve it just by sending sms with in 4 hours i send the sms 3 times but no satisfactory result is obtained.Although my 50 rs is deducted from balance and now upto 17 january my callers are unable to hear my caller tune .now today i.e. at 17 january i again talk to custmer care and they again promise me to resolve my problem upto thursday 20 january.the company only make promise but does not resolve.i am very frusteted from the caller tune services of videocon mobiles.justice with me please