[Resolved]  Videocon Mobiles — faulty handset

Address:Central Delhi, Delhi

i Harpreet Singh purchased a video-con mobile on 27-October-2012 from distributor wispier communication pvt ltd Address A-21 DDA flats new Ranjeet Nager New Delhi -11008,phone no-[protected] bill number-468,rupees-1750. it worked fine for a month.after words it had a battery problem.which was replaced,then after a few days it went for a software installation as its soft wares were corrupt. all of a sudden it stopped working and it did not work. i gave it to the service point, they send it to the company and said the ic has been damaged.They say that it is liquid damage ,but nothing like this happened,as it was handled by care. it went to service 4 times.the date and deli vary order number are as follows
[protected] del[protected]
[protected] del[protected]
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[protected] del[protected]
At ast the company refused the set on[protected] and i got it back on[protected]. and they said liquid damage. but nothing like this took place. it did not work properly. i am attaching the scan of the bills
Last time they said that it will cost rs-1500.they troubled us a lot .
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Aug 13, 2020
Complaint marked as Resolved 
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Videocon — HANDSET

Dear Sir,
I have purchased VIDEOCON Mobile from Prakash Telecom with void Bill No-237 from Nangloi.Its model no. is V1306R written on the box.
I am facing problem from the date of purchase of mobile from the date i have purchased it,the problem is that if i do a call or recieve a call i am not able to talk the other person weather i call or he calls and it shows network error but network in mobile phone is showing all signals.Earlier some times by chance it works but now it is not working .When i call to yours customer care they gave me the address o[censored]niversal services ltd. Gurgaon when i reached there they said they have stopped this work from here and when i call back to customer care they said sorry sir that it has been closed.When i ask them some other center they gave me address at Budh Vihar Centre which is about 12km to 15 km from my house.When i reached there they said while seeing the box that V1306R is a refresh series and company has stopped us for taking this mobile.But the thing is that inside the mobile where there is written EMI NO there is also written model no and model no is written V1306 there is not written any R there and on Battery ther is also written V1306 .So, how they are not taking my mobile for repairing.From there i have called customer care they asked that you plz go from there our support will call you in 24 hours and now it has been passed 48 Hours and no call has been recieved.Kindly do the needfull action othere wise i have to do some action on to it .

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