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[Resolved]  Videocon Refrigerator — Need replacement under Warranty

After purchasing the Videocon Refrigerator in September 2008, However after 3 months it has stopped working.

We have lodged the complaint (THA[protected]) with Videocon and their technician has come and worked on it after rigourous follow up of 15 days, However fridge has not started working properly but the complaint was closed by said technician.
We lodged a 2nd complaint again (THA[protected]) and their same technician came again and did something and closed the call again.
After we followed with him, he asked us to lodge 3rd complaint.
We lodged the 3rd complaint(THA[protected]), and the new engineer has come in 2 days and fridge has started working properly. The engineer asked us to use voltage stabiliser for fridge.

Even after using Voltage Stabiliser on for the refrigerator, after 2 months refrigerator has again stopped working, We lodged 4th complaint (THA[protected]) with videocon and in 2 days the engineer come and fridge has started working as normal again.

However next day refrigerator, has stopped working completely again
We had to lodge a new complaint again (THA[protected]).
The same fridge facing problem with all the service and repairs
We need a replacement of the product.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet

Comments

My videocon refrigerator is under warranty. It is not working properly, it do not cool things. So plz take some actions immediately
videocon 280lt SR NO DEL [protected] NOT WORKING PROPERLY.IT DOES NOT COOLING, I HAVE COMPAINT IT ON DATED[protected] &[protected] REQUEST COMPLAINT NO [protected] I AM NOT GETTING PROPER RESPONCE TILL DATE.PLEASE TAKE SOME ACTION IMMEDIATELY.
I am Amit Shanbaug, a consumer of your Videocon double door refrigerater. My experience with both the appliances as well as the after service has left a bad taste.

We purchased the appliance on 28th of March 2008 from the NEXT retail showroom at Sion. My problems started the day we purchased it. The service centre took more than a month to get the product installed. It was lying at my house in the box pack for that period. Every time we would call, the rep would inform us that the engineer would come to our house the very next day. Finally, it was only installed, when we personally went to the showroom and demanded our money back.

According to the warranty card the product has a six year warrenty period. On 16th June 2009, that is nearly 14 months of buying it, the product started giving us problems and stopped working. We called the service centre ( Reference no: MUM[protected]) and the representative came to our place on the 23rd of June, we were informed that the compresser needs repairs for the cooling to take place. We were told by the representative that it would cost us Rs 1400/- for the repairs. When we asked the representative if it is not covered by the warrenty period, we were informed that the cost is towards towing the product to the service station and filling gas.

They took in near 26 days to repair the product and on delivery i found out that the light bulb inside the refrigerator was not working. I refused to pay the balance repair amount and so the next day a representative was send again to collect the money and repair the bulb. I was also told that though not mentioned, the compressor would have a six month garauntee and if anything goes wrong, it would be repaired free of cost.

Now less than two months later, the product has gone bust again. I have registered a complaint ( Reference: MUM[protected]) with the service centre. My family generally prefers products from companies like LG, but it was on my insistence that they had gone for videocon. The videocon guys have certainly proved my family right.

Amit Shanbhag
[protected]
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    Videocon Industries
    Customer Care Service
    Customer satisfaction rating
    41%
    Complaints
    4468
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    1773
    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
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    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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