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[Resolved]  Videocon Refrigerator — No Proper Service

This is regarding complaint for Refrigerator with product description- S091DC - SGR - SILVER- [protected] purchased on 30th March from Next Electronics- Chandigarh - SCO - 317-318, Sec 35. At time of purchasing it was told that we have to keep Refigerator on for 7 to 8 hrs without any thing kept inside, which i followed & Switch it "ON" on 30th March. Till 31st March till time of mailing at 5:30 Pm, there was no cooling inside the refrigerator. It was as warm as outer temperature.

I already informed "Next Electronics" for same & they told that there will be Person from Videocon to give Demo after 24 hrs..But i think today's time is so fast that no one can wait for such a long time. This is the first product of Videocon company, i have ever purchased & it was not a good experience, either its of quality or quality of service.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  12 CommentsShareTweet

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My refregerator is damaged by your company machanic only so
and i complained to your smart service branch in nalgonda, Andhra pradesh . so now i requesting that please look for this problem and immediate solution for this.
thanking you sir
your truly
bhavani prasad.
Dear Sir/Madam,

This is an humble request that we purchased a videocon refridgerator (model no S091DLX) on 2006. Our refridgerator is not working properly from last three Months. we had complaint about this to customer care for several times but still now our problem is not solved. As Hot summer is on we are facing so many problem due to the negligency of customer care representative. The complain no is given below
1. 400vg08c15126
2. 400vg08c24263
3. 400vg08d14749
4. 400vg08e01993

we also contact with the area manager Mr. Rajiv whose contact no is [protected] for more thatn fifry times and with Mr. Rawat whose contact no is[protected] for several times also but our problem is still going on. The representative also black mailing with money everytimes when they comes to us. They take 900/ from us for three times. At last we are in deep trouble so kindly help us other wise we will go for register a case in consumer court. as more than 50 staff are working in our organization so we all recomoneded all staff not to go for videocon products. We need Proper Positive attention about this problem from your side. Hope for a quick request.


thanks & Regards

Gaurav Sehgal
I have purchased Videocon fridge on 19/05/08 and it stopped working .I have complainted to the service center many times, but nobody is turning up...I STRONGLY RECOMMEND U NOT TO BUY VIDEOCON PRODUCT IT ALL...the company sucksssssssss
SIR
THIS IS TO INFORM U THAT I BEING A DEALER O[censored]R COMPANY AM NOT GETTING ANY SERVICE.
KINDLY LOOK AFTER THIS. SERVICE CENTER LOGS ON THE COMLAIN AND DOES NOT PROVIDE ANY SERVICE . I HAVE BEEN CONSTANTLY GOING ON SAYING TO ALL THE HEADS FROM LAST SIX MONTHS BT HAVENT GOT ANY RESPONSE. .
Hi Team,
I have purchased one Videocon Refrigerator on 10/12/2007 . Its a single door machine. I am getting frequent problem in this. Now from 28.06.09 its not working ( Not cooling ) Copmlain no- BBS[protected]. Videocon Dealer technicians visited on 30th june. Informed problem in compressor . After repeated fallow-up they have taken it on 4th july for repair at their workshop. We have been told as it will be returned within 3 days. Again after repeated fallowup they returned on 13th. It worked for 3 days and on 16th july again the same problem faced. We log another complain . During booking complain this time we have intimated your call centre about our last complain no. They have given an another complain no- BB19718001 And we have been told as we will treat it as repeat complain. Now your dealer technicians on 20th july said the Compressor is burnt we have to take the fridge again to Workshop. Now from 20th july we have made atleast 50 calls to your dealer and your Videocon Branch office at Bhubaneswar. Now reply is coming that the dealer is not responding . You can go for Consumer case... We have never expected such kind of service from Videocon. Please intimate the Top Management Phone nos to help us..

Regards
HI, WE NEED REPLACEMENT SOON.
Dear Team,
We had purchased the Videocon Refrigerator( Model No VBP 193/2009) during the month of March 2009. Since than we have been facing problems of poor cooling. We already made a complaint to the local dealer M/s Khuslani Traders Khandwa(MP) for the same but the result was not satisfactory. We have noticed that the cooling remains poor at maximum cooling point. We request you to rectify our problem so that we will not face the problem in future.

Regards,
Suresh Chandra Pande
M-83, Kishore Nagar,
Khandwa- 450001
MP
Contact No[protected]
Dear sir,

I will be delighted if I get the response of my complaint. I am rajiv gupta, H.no. 794 sector 48 a chandigarh. My cell no is [protected].I am going to tell u the most sur[ising thing of 21st centuri.

Can u believe?


I purchased a refrigerator of videocone 8 years back and

Since then it has been repaired by videocone service center 8 times, starting from the first year itself.


Who says we have reached to moon and today is the age of customer service, it is not appearing from the service of videocone.

You people spend crores in advertisements, just try to feel at ground reality .

I swear not to buy Videocone product in future.


Rajiv Gupta
hi ...
Hi Team,
I have purchased one Videocon Refrigerator 3 years back, now there is problem in compresher, i called to customer care and loged complain regarding the issue complain no is(DEL-[protected]), one thing allso, i have warenty card but there is no dealer stamp, i got a call from ur service center and they are asking 4000/-rs charg for repaierig . i told them that is under warentiy and u can considert with modle no . but they are not giving any satisfactory respons.

kindly do the need full

regards
Akhil singh (customer)
VIdeocon refrigerator is so bad, till first day it not working.I complaint to customerservice in several times they don't take action aganist this complaints.please close the videocon company.I register my complaint in several times in videocon site, customercare, no response.videocon members please check how lg, whirlpool, bajaj company gives the after services.I felt pity on this products, and customercare.i collect several complaints like this, and am going to submit a complaint in consumer court..never more customer cheated by videocon.i purchased it from chennai, their sevice center is cool service, but not a single response from there, also a mechanic from there
broken my refrigerator panel, that time he told it will repare "tomarrow", today 3 moths completed but no mechanic person.intersting fact is fridge is purchaised only 6 months before, till the date daily complaints from this product.WHAT A SERVICE FROM VIDEOCON, do you think its a good for a good firm.I expect i will get a solution from consumer court, atleast i can inform this to the people how this company treated the customers.
MY COMPLAINT NO IS:CHE[protected], CHE[protected]
HORRIBLE SERVICE

HORRIBLE SERVICE

This is regarding complaint for Refrigerator with product description- 215 LTRS 225 QLY model STEEL FINISH 12110Q26013170,
I have purchased one Videocon Refrigerator 2 years back, now there is problem in compressor, i called to customer care and loged complain regarding the issue & my complain no is JAB[protected] on 5/6/2011
I already informed "JAIN ELECTRICALS "(DEALER) for same & they told that there will be Person from Videocon to come after 24 hrs..But till now nobody even bother to come & check the compressor ice
I must say service provided by videocon is horrible & i must recommend other customer not to purchase any refrigerator from this company
This is the first & last product of Videocon company, i have ever purchased & it was not a good experience, either its of quality or quality of service.


SANJU AGRAWAL

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