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[Resolved]  Videocon Refrigerator — Customer grievance not attended by company as per the warranty of 5 years

I have purchased a videocon refrigerator model number VKL-204RB-RDK on[protected] from Kay Dee Autovisions Pvt. Ltd. Noida. The refrigerator is not working since 14th April, 2013. even after registering complaints in service centre again and again, company is not attending my complaint violating the 5 year warranty clause on Compressor by manufacturers. I request you to guide me how to register a complaint against the manufacturers for the negligence towards the service and inconvenience caused to the customer.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  7 CommentsShareTweet

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Videocon/Refrigerator — Not attending the complaint on time

I had a problem with my refrigerator last month where the compressor stopped working. The a technician came and replaced the compressor. The fridge worked well for 23 days and then the problem has reoccured. I have informed the customer care on the same and they told me that my problem would be solved on the next working day. Today 2 days have passed and I get a call from them saying that it can be done only by mid-day tomorrow.

The team do not keep upto the commitments and the technicians they have are not upto the mark.

I have been traumatised by their service. Request others to keep this in mind when purchasing any Videocon product.


Bangalore
Hi,
I bought one videocon fridge from SPAR on 12 Oct 08.With in 4 months compressor failed.After lot of fone calls and talks they replaced the compressor.It took 8 days to replace it.After that it again failed.I complained and nobody never turned up.I called videocon, spar and customer care. All these guys, I should say irrespionsible .Till now nobody attended it.

I strongly suggest not to buy any videocon products and be carefull that you wont get any support if you buy it from SPAR.

Videocon — AFTER SALE SERVICE-NOT ATTENED

, I am sorry to inform u that i have purchase one 1.5 tone videocone window ac on dated 07.3.08 from next showroom sector 9 Panchkula.at the time of delivery.

i have come to know from ur companies engineer that one fan fitted in ac hasbeen broken and engineer comitted to replace the fan and promissed me that he will show the broken fan to manager but
after 15 days of delivery one person contacted me and requested that fan was not availabe u plese submit ur original bills xerox copy to our office at chandigarh Ramdarbar we will replace ur ac.but sir till today my ac is still stands it previous position.

ur reqested to please do the need ful thanks

-Satya Attam, House
no 2296, sector 35-C, Chandigarh mobile no. [protected]
Dear sir



we have allready lodged many no of complaint but no action taken by the service outlets so plz do the need full .

complaint nos
1.DEL [protected]
2.DEL [protected]

Videocon Refrigerator — not attended service since last one week

Dear Sir,

This is to inform you that I had purchased refrigerator D240 model last year from T.R.Agawal& Sons, Chhindwara.
Unfortunatly my refrigerator have stopped cooling since last seven days I had informed M/s T.R.Agarwal on same days.
Butsince that day not a single technician from company had visited my house for repair.
Even all the stuff which we kept in that fridge has been rotten now.
Really when I had taken product I am having an gut feeling that this company is having better service than other. But above it shows that I am totally mistaken it is worst service I ever had faced in my life.

Hope you can send technician today so i may feel that there is some one who care for customer after sales service.

Regards

Laveline.Bennett
[protected]
Chhindwara(M.P)

VIDEOCON/FRIDGE — NOT ATTENDING

BOUGHT FRIDGE MODEL-254BH ON 16/6/2011 FROM SALES EMPORIUM 443,JESSORE ROAD KOLKATA-700074.FOUND DEFFECT DDDR NOT CLOSING ON THAT DAY(16/6/2011).SEVERAL TIMES LODGED COMPLAIN ON THE CUSTOMER CARE BUT NONE ATTENDED TILL DATE.

MY CONTACT NUMBER-+91 [protected]
respond within 3 days

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    Customer satisfaction rating
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    Complaints
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    Pending
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    Resolved
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    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105