[Resolved]  Videocon Refrigerator — Non cooling 3rd time - already paid 1000 Rs 2 times for same problem

Address:

Indore, Madhya Pradesh

Videocon DC Refrigerator model no.- S091 DLX
Purchasing date - 30/3/2006
Purchasing price - 5713 Rs
Purchased from Lotus Electronics, Indore
First time non cooling problem occured in May 08
Complain No. - 7AA[protected]
Total payment paid for repair - 1150

Again the same non cooling problem occured in June 09
Complain No. - IND[protected]
Total payment paid for repair - 920 Rs

Now 3rd time the same non cooling problem occured in August 10.
Complain No. - IND[protected]

The problem is not resolved till today. I have already paid 1970 Rs for
5713 Rs fridge. And I still have the same non cooling problem unresolved.
So either Videocon refrigerator is faulty or their repairs are faulty.
Because every year I pay around 1000 Rs for same problem. Now they should either repair my fridge free of cost or they should exchange the fridge. I lived in USA for many years but newer saw such poor customer care and claiming to be India's First MNC company. Either Videocon don't know what is MNC or they just don't know the customer care.

My contact details are as follows:

Pooja Jain
Phone - [protected]