[Resolved]  Videocon Vae193 Refrigerator — Faulty and worst customer service

Address:

West Bengal

I have purchased a fridge of VIDEO CON model no VAE193 approx 1 month back. but from the date of installation some sort of water or moisture is forming on the top of the fridge just where the door is getting closed. I have complained several times at the service center and only twice they have send 2 person and they have absolutely did nothing but wasted my time. they came and saw the product and said that this is due to the weather nothing else. my very simple question to them was that if this is happening because of the weather then it should happen with all the fridge. then why the other brand fridges are not facing this problem. only videocon fridge is getting affected. Twice on their feedback sheet i have requested for replacement of my product but all when through the drain. I called their customer service in Kolkata they gave me two phone no and NO ONE is answering the call. If a company like video con is giving such type of customer support then whom should we relay upon. We the end user or the customers are the sufferer. we buy the product with a believe that a company like this will give good service. But in reality there is nothing call service render by the company. its very simple for them. The company should remember this that they are in the market because we buy their product. now if we stop buying their stupid product then they have to stop doing business. My request to the company is that please replace my product or refund me my hard earn money. i don't need this stupid product of yours.