[Resolved] Videocon Washing Machine, Front Loading — poorest service possible regarding repair of videocon washing machine
I am a doctor at Malda . I was lured by a reputed shop Matri Electronics to buy the costliest front loading washing machine of Videocon available at that time i.e in 2004. due to its good service. But the washing machine stopped working in July 2007. After repeated requests , the videocon service centre at Malda , in West Bengal ,sent a mechanic at my residence who was only half trained fellow and he broke the door opener while forcing to open the machine in power ON position. Then on repeated requests they agreed to take my machine to the service centre at Malda., West Bengal.They have taken the washing machine to the service centre and are unable to repair the machine till date(It is more than 4 months ) . They are telling that the control knob is out of order , but the Videocon company is not co operating with them and they are not sending them the proper spare part, without which they are unable to repair the machine . I have personally Emailed my problem to the company , but they have paid no heed to my request.
It is surprising that the manager of the videocon service at Malda , West Bengal , Mr. Palash , is alluring me to buy an IFB washing machine from his friends dealership , because even he is disgusted with poor support from the company regarding supply of spare parts.
Dr. Nilendu Chakraborty
Sr. DMO / Malda Rly Hospital.
Qtr No. 455/ B , Railway oficers colony , Jhaljhalia, malda
PIN 732102 West Bengal.
Complaint marked as Resolved Aug 13, 2020
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