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[Resolved]  Videocon Washing Machine, Front Loading — poorest service possible regarding repair of videocon washing machine

I am a doctor at Malda . I was lured by a reputed shop Matri Electronics to buy the costliest front loading washing machine of Videocon available at that time i.e in 2004. due to its good service. But the washing machine stopped working in July 2007. After repeated requests , the videocon service centre at Malda , in West Bengal ,sent a mechanic at my residence who was only half trained fellow and he broke the door opener while forcing to open the machine in power ON position. Then on repeated requests they agreed to take my machine to the service centre at Malda., West Bengal.They have taken the washing machine to the service centre and are unable to repair the machine till date(It is more than 4 months ) . They are telling that the control knob is out of order , but the Videocon company is not co operating with them and they are not sending them the proper spare part, without which they are unable to repair the machine . I have personally Emailed my problem to the company , but they have paid no heed to my request.
It is surprising that the manager of the videocon service at Malda , West Bengal , Mr. Palash , is alluring me to buy an IFB washing machine from his friends dealership , because even he is disgusted with poor support from the company regarding supply of spare parts.
Dr. Nilendu Chakraborty
Sr. DMO / Malda Rly Hospital.
Qtr No. 455/ B , Railway oficers colony , Jhaljhalia, malda
PIN 732102 West Bengal.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  2 CommentsShareTweet


i have also videocon washing machine front loading fully automatic...but it went out of order ...after 2 years of purchase only...control knob problem??????regulator is new knob in 5000..and then again after 6 months it went out of order after giving so many problems...again the repaisrsmen are saying get the knob changed ..costs are 5000+...bought for 25000and 10000 on repairs... just want to beat the hell out of it...but what to do ...made a hopless choice ...videocon...indian make...poor performance and pathetic service!!!and above that my father doesnt want to buy a new one so soon!!!
I too had purchased a Videocon Front Loading washing Machine Model: VNA-50HFE. The Door system uses a Imported Thermal Lock device Make Elecroteknika DS 88, this thermal device / relay became faulty after 2 yrs of very limited use of this machine. Videocon does not have spares for this part which they keep telling needs to be imported, somehow the Local mechanic opened the molded part and repaired it, the machine worked for 5 ~ 6 months, each time the machine is used the Door used to get Locked and a screw driver has to be used to open the same because of the faulty thermal door lock. Now it has become totally faulty & the machine is not operating.
Moral or Lesson for customer: Never buy Videcon Products because their strategy is to import Models at the cheapest prices in bulk and then sell them at good prices without caring to stock spares. At this rate a person may have to buy atleast 10 ~ 15 Videocon wasing machines over his life time. Never Never Never use VIDEOCON products !!! Pls help me locate the spares - Thermal Lock if any one has it in stock. My contact No: [protected]

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    +91 12 4671 0600
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    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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