Dear sir, I am shocked about your response, Black spot which has appears on the screen how should be physically damage ? are you denied to give service after sales ? is this exclude your warranty policy while the screen in not phyically damage or mishandling or
WHAT WARRANTY DOES NOT COVER?
1. Any product, on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
1. Accident, misuse, neglect, fire, water, lightning, or other acts of nature.
2. Repair or attempted repair by anyone not authorized by ViewSonic.
3. Any damage of the product due to transportation.
4. Causes external to the product, such as electric power fluctuations / failure or interference caused due to any non compatible hardware / software.
3. Removal, installation, and set-up service charges.
4. Special charges such as Octroi, inter -state tax, surcharge, duties, any special municipal tax, and/or the like.
it only your LCD panel faulty? without visiting your service engineer ?
--- On Fri, 11/26/10, Service In <Service.[protected]@tw.viewsonic.com> wrote:
From: Service In <Service.[protected]@tw.viewsonic.com>
Subject: RE: Reminder viewsonic 17" VA 1703WB FAULTY
To: "mrinmoy ghosh" <[protected]@yahoo.com>
Date: Friday, November 26, 2010, 10:16 AM
Dear Valued Customer,
Thank You for contacting ViewSonic India Technical Support.
Per your screenshot the product found physically damage and physical damage does not cover under warranty.
Kindly click on the below link to know the warranty policy.
http://ap.viewsonic.com/in/kbase/article.php?id=1
We can be reached on this email address or through phone on our Toll free No[protected] or Toll No:[protected]
Have a Great Day Ahead.
Thanks & Regards,
ViewSonic India Technical Support
From: mrinmoy ghosh [mailto:[protected]@yahoo.com]
Sent: Wed 11/24/2010 3:43 PM
To: Service In
Subject: RE: Reminder viewsonic 17" VA 1703WB FAULTY
Dear sir, I am sending the photos/ snapshot ot the monitor
thanking tou
--- On Tue, 11/23/10, Service In <Service.[protected]@tw.viewsonic.com> wrote:
From: Service In <Service.[protected]@tw.viewsonic.com>
Subject: RE: Reminder viewsonic 17" VA 1703WB FAULTY
To: "mrinmoy ghosh" <[protected]@yahoo.com>
Date: Tuesday, November 23, 2010, 4:45 PM
Dear Valued Customer,
Thank You for contacting ViewSonic India Technical Support.
Kindly Send us the snapshot of your product to look into the problem you are facing.Accordingly we will be able to help you out at our best.
We can be reached on this email address or through phone on our Toll free No[protected] and[protected] Toll No:[protected] or[protected].
Have a Great Day Ahead.
Thanks & Regards
ViewSonic India Technical Support
From: mrinmoy ghosh [mailto:[protected]@yahoo.com]
Sent: Tue 11/23/2010 1:06 PM
To: Service In
Subject: Fw: Reminder viewsonic 17" VA 1703WB FAULTY
--- On Tue, 11/23/10, mrinmoy ghosh <[protected]@yahoo.com> wrote:
From: mrinmoy ghosh <[protected]@yahoo.com>
Subject: Reminder viewsonic 17" VA 1703WB FAULTY
To: "mrinmoy ghosh" <[protected]@yahoo.com>
Date: Tuesday, November 23, 2010, 1:04 PM
--- On Sun, 11/21/10, mrinmoy ghosh <[protected]@yahoo.com> wrote:
From: mrinmoy ghosh <[protected]@yahoo.com>
Subject: viewsonic 17" VA 1703WB FAULTY
To: [protected]@in.viewsonic.com
Date: Sunday, November 21, 2010, 3:51 PM
Dear sir, As per the INSTUCTION FROM online cutomer care toll free no I am sending the snap shot of my faulty VA1703WB MONITOR which has serial no QFK[protected]. AND DATE OF PURCHASE 27/02/2010. please do the need full for the sdame. I am also sending the customer details address Mr. P.Naskar, 125 P.K.Guha Lane.,Dumdum cantonment, Kolkata-700028. Phone no. [protected] resi 25901301.
thanking your , i am looking your quick responce
mrinmoy ghosh
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