Vijay Sales — Sold a Defective Product | |
I Just Bought a Bosch Refrigerator From Vijay Sales in Faridabad. Purchase Date 22nd Sep 2013. I made the Payment and i was promised the delivery with in 3 hours. While the product was the Demo product , i told them to give me a new one. The Product had a problem on the front door which seems to be repainted . The sales rep told me they will clean it and send the product to me.
When i received the product the patch on the front door was still visible and there was a 5 inch dent on the right side of the refrigerator. The Delivery guys told its not their mistake. When i called back the Store i was shocked with the response. I was told that if you can bear with it please keep it with you. This made me think why did i purchased the product from vijay sales. Anyways now the store does not have another one is spare and they can't promise when will i get replacement.
Also , when i questioned the Sale rep why did he sent the product when i told him not to send if the patch on the front door does not go off , to which he replied i didn ot check the same before packing the product. he did not do any inspection.
Right now the defective product is with me and i'm ask not to use to till i get the replacement which they can't promise when.
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+91 22 6171 1071
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1st Foor, The Hub Mall, Nirlon Compound, Western Express Highway, Goregaon East, Mumbai, Maharashtra, India - 400063
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We are sorry to hear about your experience. Please write to us on service.[protected]@bosch-home.com with your contact details - name in which the product was purchased and contact number.
Regards,
Bosch Home Appliances Team