Vip Housing And Properties — Poor response from customer and no respect from VIP staffs
Vavava916 on Apr 4, 2013
First of all I would like to tell about VIP housing and properties .I have seen many complaints against many directors , executives with complaints like refund against cancellation was not on time , executives disturb calling over phone , but here no one knows how hard work s put by executives and BDOs..Chairman of the VIP Mr Dhanapal is really down to earth and genuine.He has come up with hard work , sincerity and confidence. None can raise complaints against him. But there are some 30 directors who s working for VIP housing and properties. Chairman does not know what customer and executive face to get their work done,because chairman blindly trusts all his staffs and director's. All work for money and all are in a race to get settleled including the readers reading this. Their motto is to sell land and get paid.VIP has good quality of land with good maintainence.
I am Here to complaint about two Staffs MASHESWARI IN 1ST FLOOR COUNTER A FAIR LADY, AND MAHESHWARI IN 2ND FLOOR COUNTER BLACK LADY.these two lady thinks as if they come from heaven. They dont have basic manners of how to treat a customer or executive. Executives work hard like donkeys where in all credits goes to director. I don't say there is no recognization for executive , there is recognization only during the executive meeting where chairman is present. All act good before him but they behave so hard and Misbehave when head is not there.
When we go to get our wages for the hardwork we put we are treated like dogs. The black lady MAHESHWARI yells at us and gives a cheap look to give the wages. she cares none since the main director KISHORE is in her pocket , she never ask people to sit , she speaks rude. No proper timing for her, the below counter lady looks like descent but she behaves cheap.Doesnt know manners, she smiles when collecting money ,the same way there should be respect while refunding against cancellation.Customer needs to understand here..VIP Has many formalities to refund an amount.But they need to understand that we executives hould give reason for cancellation and than get approval from BDOs , directors ...so it would take few days time. what customer do is they come site visit , they look at land and they have their lunch and they get down at their home and they will say they shall inform us thru phone since the decision making head is not at home.A kind request to customer if u have a decision making guy please do not come to site visit without them, because each site Vist has the expense around 2000 to 3000 which is shelled out from directors pocket. Customer just come like tour and when called back they say we are disturbing. some book plots and pay advance but half way they get deviated and goes for cancellation. VIP takes 2 k as cancellation charge.Customer need to understand this is clear business. When the plot is booked it is blocked for the customer and when cancelled it is a loss of business for vip, all including irctc , make my trip all has such process..it means all should run a business for loss.
To the directors notice Try to teach basic manners to the black lady MAHESHWARI of how to treat customer , executives .Thks for the support from Chairman MR .Dhanapal.
I wish VIP for all success for upcoming projects. Flaws happens, it's natural.Here i disclosed the flaws from customer side, from VIP side.
Thanks for your time, Jai Hind
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Company: Vip Housing And Properties
Category: Business & Finances
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