[Resolved]  Vishal Megamart — Delicacy with Consumer using Extra VAT

they are cheater, gundas, see my incident and the copy of the complaint made to their customer care

"
I would like to bring a very strange incident happened to me today at your Vishal Mega Mart’s Tinsukia (Assam) outlet.

Today at around 5 in the evening I went to your outlet with my 3years old daughter, and purchased few things vide bill no.[protected] dated 4th September 2008.

After making the payments, while coming out of the showroom your security person checked and verified goods purchased, and allowed us to leave, but as soon as we tried to pass the metal detector, he stopped us and snatched the bag from my hands and brought out the saving cream pack which I had purchased. Opened the pack and removed something from that. And after that just put the tube of the cream back into the packet and handed over the bag back to me.

When I enquired about the thing that is being taken out of the packed he refused to show me. But when I insisted and refused to go without seeing that particular thing, he started showing security reasons.

I said to them that I don’t want that thing but just wanted to see that. But my every word was futile. And after listening the noise, few of your other staffs came and they also denied showing me the thing.

Being a customer, I had every right to see the thing, but where is the right of a customer, to my utter surprise these people started showing muscle power. Even they refused to take me to the Store Manager, and asked me to leave the showroom. Their behavior was more like goons rather than the helpful staff of the reputed store like Vishal Mega mart.

One of the people talking to me was some Mr Ankujit. He was behaving like a ‘Gunda’ of the area. And threaten to ‘see’ me if I don’t leave immediately.

Behavior of yours staffs was really shameful and humiliating for me in front of so many people around and I was treated like a thief.

I was thinking to approach the local police station and take help of the police but unfortunately my little daughter was with me and she was horrified with all the happenings. Therefore I decided to leave.

But after coming back from your store I am in a state of great mental tension. I feel like cheated.

Now I wish that you will take some steps so that the persons responsible for this kind of behavior will be punished, otherwise I will have no other choice but take legal/consumer court help.

I hope you look into the matter and and inform me about the action taken.

Deepak Choudhary
M G Centre, A T Road
Tinsukia – 786 125 (Assam)"

Similar Thing happened with me also. I have shopped over 5000+ Rs. goods at Vishal Mega Mart, CP-1 Anurag Plaza Aashiana Lucknow. While billing, I have asked not to pack one of a 50 Rs. cream and that was given to my hand by the billing person. By mistake he forgot to bill it and handed over to me. While checking out the buzzer sounded and the security person asked to put off my dupatta. Since the cream was in my hands openly along with bill, I have handed over to him. Because it was not listed in bill, the security person taken away all my 5000+ goods without listening me and abused me in front of the crowd then he pulled me to get inside the store to some meet some admin forcefully leaving all my purchased goods with his colleges. Mean while my brother who was in the car parking came back and interfered and then only it was clarified that what has actually happened. I request all of people epically ladies who shop at this outlet to be aware as the security might also run away with your purchased goods when you are alone by creating such fake drama or even could misbehave with you being lady as there is no leady checking staff and gents security person could misbehave with you taking advantage of situation or even falsely try to prove you thief to get incentive.

Neelam

Copy: Also posted on https://www.consumercomplaints.in/complaints/vishal-mega-mart-silver-city-lal-ka...⇄

Copy: UTTAR PRADESH HUMAN RIGHTS COMMISSION

There are other same kind of complaints complaints on this forum other then you and me. I request you to stand up and do some solid against them like I have decided to do. First I have made email complaint to Human Rights Commission and Second I am going to circulate 500 photocopies of all these incidents to the residents of local Vishal mega Mart.

I Am really Surprised by the Behavior of the staff members and the Management of this ( """" VISHAL WHATEVER """""" ) Supermarket . Really the people who work their are acting as they are the God or the Gunda or Mavalis ... Thats the Reason it is taking so much Time In INDIA for these kind of Chain of Stores to Develop ... Thats the Reason the Bigger Chains are not Welcomed in India, specially in the States o[censored].P. and Bihar ... Reason is Simple ... The People like Mayavati And Laloo's or Mamta Banerji, , , , , , , , , want the Commission Agents and other Mediators to make the Money, , Leaving the Prices of Fruits and Vegetables and Other Basic Commodities to Shoot sky High ...
My self an Indian Living in U.K. can tell u some instances about our Shopping at Tesco Or Sainsbury Or Asda ( i.e. Walmart ) Or Morrisons ... If that Company Forgets to Remove The Old Price Tag from the shop floor and the till charges us more we get that item either free of Cost or at the Reduced Cost ( if it is a Electronic Item or a Higher Value item i.e. more than £100/- or so ) ... Some times if the Shop floor Guys or Girls forget to remove The OOC ( out of code ) Items from the shop floor and if the Customer buys it by mistake and notices it later, the customer can either go to the Office of Fair Trading Department ( U.K.) or to the Food & hygiene Authorities ... and they can get him good Compensation These Governing Bodies then Put Huge fines on that Supermarket... The Customer also has a Choice of Going back to Supermarket and gets the Same product free of Cost along with some Money of Cash Vouchers to be used ( within a Year Time ) in the same Supermarket Chain any where in U.K. ...along with loads of Apologies from the Store Manager or The Trading Manager ... The Supermarkets have a simple Policy not to Loose any Customers ... No Way ... No Compromise ... They Sill follow the old Slogan """" THAT THE CUSTOMER IS ALWAYS RIGHT """""""""

Even when i finished my shopping ( what i was doing for my Office ) last time i was Bought lots of Stuff and after making the payment and going out i by mistake of ME( only Me ) i dropped 5 big Jars of Nescafe Coffee ALMOST £ 45 /- ( INDIAN EQUIVALENT OF Rupees 3, 375/- ) ( out of the 6 Bottles i bought ) ... It was my Fault but a Lady at the Customer Services asked me Politely to wait and she just Went by herself and got me 5 New bottles ... of the same Product ... and she said it may happen to any one ... but i was still apologetic to them atleast to the Cleaner of the Store as he had to rush from his Lunch Break to come and clean the Area out side of the Entrance of the Store, , , , , , , , , , , , , , , , , , , , , , , , , , I WANT TO TELL THIS TO SO CALLED """" VISHAL WHATEVER """""" That i only go to that store once in 2 ( two ) Months ... and no one knows me their ... so i am just a complete Stranger at my Super Market ...

sir,
M.D.
VISHAL MEGA MART

i am the regular customer of veshal mega mart SINCE stablised vishal mega mart in hardwar. i a also purchased 1. d.v.d. of philips, WHICH model no. DVP1120/98 SERIAL NO. KX1A[protected], AND 1. DVD PLAYER OF WESTON CO. d.v.d., LATER 1 GRINDER OF ZEPLIN, 1. cup set of VEE KAY, 1. 6 PIECES GLASES, etc. in past.
1- today on 03-07-10 i purchased 3 piece of sando, 2 piece of vermuda, 2 bottel of v-fress jam = 425/-
2- the sales man of vishal mega mart gave me a bill of rs. 425/- and gave me a packing bag and he charged me rs. 5 only for carring bag.
3- i want him bill of packing bag of Rs. 5 only, then he tell me that mr. jagdish chouhan is the G.M. of vishal mega mart hardwar you will talk him about bill of packing/carring bag of Rs. 5 only.
4- i went to mr. jagdish chouhan who is the G.M. vishal mega mart of hardwar and i request him that" please give me bill of carring/packing bag of Rs. 5 only" then he told me that, " every day 10, 000 customer come to vishal mega mart if we give bill of packing bag then we do not do any other work.
5- then i told him when you charging of carring/packing bag then you must to gave bill according law. and in this way you theft of sale tax 2, 000/- every day of gov.
6- that the mr. jagdish chouhan gave back my money Rs. 430/- and take BACK above said articles, and told me that, "we did not sale anything to your type of customer. and he canceeled my bill no.[protected]/07 dated 03-07-10.
7- in this way the manager of vishal mega mart did not sale above said article due to above said reason AND he done lack of consumer's service and i feel my mentle, economy, social repo. downfall harrasment of Rs. one lac.
dated 03-07-10

your-

Arvind Kumar Srivastava
Advocate
distt.& session court Hardwar

UNFORTUNATLY I WENT TO VISHAL MEGAMART HALDWANI . MEN WEAR ON II FLOOR & FOR ALTERATION TAILOR IS ALSO ON II FLOOR. BEFORE ALTERATION YOU HAVE TO BILL IT WHICH IS ON THE GROUND FLOOR . IT WAS ABOUT 15 MIN TO CLOSE( 9PM) . I TOLD BILLING CLERK THAT IF YOU CANMAKE IT ALTERTHEN ONLY I WILL PURCHASE IT .THEN HE COULD NOT SATISFIED ME. THEN IN PURCHASED IT ( BILL NO[protected].& ASK FOR A COMPLINT BOOK FOR THIS . THEN OTHER PERSON TOLD ME THAT THERE IS NO COMPLAINT BOOK IN THE STORE. WHEN I AGAIN ASKED ABOUT THIS THEN I WAS TOLD THAT THERE IS NO VACANT LEAF IN IT SO YOU CAN NOT WRITE . THEN MR TRIBHUVAN SHARMA( SO CALLED MANAGER/ GUNDA) CAME TO ME & HARRASE ME ON THISISSUE. INSTEAD OF ITSSOLUTION. HETOLD ME THAT I AM WORKING HERE SINCE MORNING SO I CAN T HELP YOU . BEHAVIOUR WAS SO RUDE IN FRONT OF ALL COSTOMERS . VISHAL MEGAMART HAS APPOINTED GUNDAS . SO I REQUEST ALL OF YOU THA PLEASE DONTGO TO VISHAL HALDWANI . I DONT THINK THAT ANY ACTION WILL BE TAKEN AGAINST HIM.

DR.P.K.SAXENA M.D.( PH [protected])
SARANSH HOSPITAL
TERHI PULIA NAINITAL ROAD HALDWANI ( NAINITAL) U.K.