[Resolved] Vishesh Hospital Indore — Negligence/poor services
AAmit Kumar Nim
we have approached for MRI to Vishesh hospital and diagnostic solutions,Indore (MP)of my uncle as suggested by Doctor.The management have deposited full fees for MRI around 2 pm but after 4-5 hrs it didnot take place and even after our continuous inquiry about that we were not provided with satisfactory answers. Till 8 pm it didnot take place,on asking they replied it will be carried out next day the next day they replied it will not be possible even today. We came to know the problem with MRI machine was present even when we have deposited prescribed fees but the hospital staff didnot care to inform us,had they would have informed us we would have avoided suffering of patient and mental agony caused to us,by going to some other place for the diagnosis.Since all the medication and diagnosis was subjected to the report of MRI the whole process have delayed and since the prior CT scan report (not at this hospital) a day before have indicated possibility of encephalitis and a visible inspection by Doctor and perceived by us indicated loss of sensation in left body part.So it is clear that the delay in diagnosis could have resulted in to serious consequences which could have worsen the situation.The hospital management didnot care about all that revealing a highly irresponsible behaviour and conduct. Morever while after parking our vehicle which is an obvious process to hospital visit their so called cardiac surgeon misbehaved with us along with other staff. Such kind of attitude and conduct cannot be expexted out of a surgeon.Their obvious flaws should be subjected to their own management rather than harassing those coming in hope of treatment.Thus the hospital neither provided a timely service nor expected conduct/behaviour where both are important part of service ethos and medical profession.The service part of hospital is missing and their surgeon/management have not learnt proper conduct and behaviour.My objective here is not to write a complaint but emphasising need of required service motive and conduct.Hospitals has always been known for their social duty and moral responsibilty but such hospitals seriously hamper the trust of innocent people.
Complaint marked as Resolved Aug 14, 2020