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[Resolved]  Vivek & Co / Hitachi Window Airconditioner — Air Conditioner Service / Defective

Hi
I bought a Hitachi Quadra cool Window AC from Viveks and co on February 2008. It was delivered on second day and installed. But from the day one of the installation the AC was making a grinding noise . The AC was suppose to be silent one. But the noise was initialling like whistling. Then it aggravated. I complained and the service people attended. The noise reduced but was still there. It aggravated again and again i called for service. They came and attended to it. They found something wrong but never told us. My wife and old parents are at home. So they give some reason make the noise reduce by tightening and they leave . Meanwhile they came for maintenance ( first) service when i complained again. They checked and said they have rectified it was good for a week and again it came. Then i called and wrote to Hitachi, who promptly replied that since i Bought from Viveks onlythey will have to handle and they washed hands. The viveks service people will come promptly for service but will not rectifiy. Infact for one Preventive maintenance service, without visiting my premises the tech has signed himself and submitted saying that he has completed fearing i will not sign the report as the problem was persisting. Now the noise is very high and when i again tell them, they are saying it is out of warranty and i have to pay for service.

This is rididculous.

I want to file consumer case, and can anybody help in this regard. I bought in chennai tnagar viveks.

rgds
Anbu
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet

Comments

Hi bro
I[censored] need solution from hitachi thn plz don't wait.Go for consumer forum as early as possible.
Hitachi is knwn for its poor after sales support.
Check the consumer forum website for tollfree numbers and help regardng this case.they people will guide you. or Go with your knwn advocate for filing.

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    Hitachi Home & Life Solutions India [HHLI]
    Customer Care Service
    Customer satisfaction rating
    67%
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    Hitachi Home & Life Solutions India [HHLI] Phone
    +91 70 3532 4848 [Customer Care]
    +91 27 6427 7571 [Head Office]
    +91 11​ 2271 7161 [Corp Office]
    Hitachi Home & Life Solutions India [HHLI] Address
    10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
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