[Resolved]  Vodafone — balance deduction

Vodafone — Deduction of balance from mobile account.

respected sir,
I have using vadafone sim card in my mobile, but they are hareshing me by deduction of my balance by acting any scheme on my mobile without asking me. Resently they active message scheme on my mobile and deduce my balance of Rs30/- without asking me.
So please take a proper action them.thanks

Vodafone — Deducting the balances more than usage time period

Dear Sir,
I am mahavir jain and my no. is [protected] from Hyderabad.So my compliant is that the Company is deducting balances more than the usage seconds or minutes i have talked.Ex. if i talked for 42 seconds than it is deducting 45 paise from the balances and so on.kindly please look in to my problem.

Thanking You.

Mahavir Jain
C/o Ajay Kishen
Company Secretary In Practice.
Ph.[protected]

Hi Mahavir,

We believe you have been intimated about the per second billing calculation over your telephonic conversation with our customer care executive. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — non-sense SMS even after 50 days of DND service activation

I have activated Do Not Disturb service on Jan 27, 2010 and even received sms confirmation from Vodafone for activation. Now it's been more than 50 days, which is 5 days above 45-days of service activation period, but i still keep receiving promotional sms every day, for which i have lodged the complaint twice to Vodafone, but the 'standard answer' from Vodofone is that 'we have receive the complaint and will forward it to concerned department with a resolution period of 21 days' and the pathetic part is "i still keep receiving sms's'

My question is:
1. Will consumer keep suffering like this with no appropriate authority to complaint????

2. Do you think that these kind of irresponsible telecom companies can ensure and contribute in our country's security, when they can't even comply a simple govt. regulation???

I am on favor of slapping hefty fines on such offenders, so that they can learn the lesson and ensure compliance strictly.

Hi Hemant,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yavobux and we’d be happy to help.

Regards,
Vodafone Customer Care.

Dear Mr. Hemant Prasad,

Thank you for writing in. We hope our Customer Care Team has been able to address your queries regarding DND. For further information on DND, you may visit our DND Frequently Asked Questions (FAQs) page at http://www.vodafone.in/existingusers/pages/dndfaqs.aspx. We are committed towards making your Vodafone experience a pleasure. Hope you enjoy your Vodafone connection. For further assistance please write to us at vodafonecare.[protected]@vodafone.com and we would be happy to help.

Regards,
Vodafone Customer Care, Delhi.

I got service msg in to my service inbox in ([protected]) my nokia 3610 mobile handset on the date of 15/04/2010. The message was as "Kare Unilimited Download Free bilkul Apke Liye " After receiveing the message i click on retrive button after clicking the button they activated one kind of services and deducted approximately 100 rupeees from my account .I am very much depressed because they are just doing Fraud with us .


From
Sandeep Kumar
Management Lecturer
JDIMT Varanasi
[protected]

dear sir,

company has deducted my balance without taking my concern.Its happen with other persons also but no body is ready to listen them.

Sir,

I am useing ur prepaid conection with number [protected]. last two weeks back 96 rupees deducted from my account for activation Vodafone GPRS. i was called ur coustmer i got this information from thier... But i am useing nokia 1661 handset and alos that handset is not supporting GPRS services... so i want my money refund back,,,,this is a genuie complaint......

pls contact me after geting this complaint my secondry number...[protected]

Vodafone — deduction of balance

hi im tarun frm ludhiana
.
I'm using vodafone connection ( +[protected] for last 3 month in ludhiana
on 08/06/2010 when im get up in early ,, i receive a msg frm vodafone ,
, that u activate MCI service and 30 RS will be deducted from u r account .

i dont know about any kind of this service and im not activate it ,
when i contact customer care , they keep the call on hold , and balance will also deducted while calling to customer care

Is this the kind of service im paying for?

plz look into the matter as early as possible

my self ..lakhwinder
my cell no is [protected]
nd today ...10/8/2010
service of value added is activated by mistake,,,,at a mean time i call customer care to de activate this service , and refund money ,,2.00pm service activated ,, nd at 2.02 pm i call customer care...but no responce ,,they say there is no up date of such service ,, call after 4 hrs,, after 4 hr i cal again ,, and they says ,, no refund ,,if we not using the service then y should we pay for this ,,,,,
and the all value added service is pro data bases.. then why we pay charges for whole month ,,,so pleas4e help me to refund my money .if it possible..

Vodafone — balance

sir after few days your company automatic activate servicies and cut balance you are cheating with me iam facing abig problem in front of me please solve my problem fast my number is [protected]

Vodafone — deduction of balance

I,Deepak is a prepaid customer of vodafone([protected]).They deducted rs 527 from my account on basis of GPRS which i never opted for..
inspite of repeated calls to there customer care i dint get good response.wen i wantd to talk to superviser no one attended...my call n my call was put on hold n finally disconnected. its very harrassing bein customer of such a big telecom company.i just want to say to vodafone either return my deducted amount or i have to go to consumer court..
this service a make a customer as fool ...

Hello ! my complaint is about balance deduction . this is second time that they have deduct my balance of RS 21 .. first time on 22 oct 2010 .. they said sir you have activated scheme of rs 21 internet pack and its feature and all .. but i disagrees that i have not done or activated ,this scheme they register my complaint on 22 oct 2010 and said your query will resolve by 25 oct 2010 on behalf complaint no. [protected] then again i called up after 25th they said sir plz wait there was a sunday in between days so thats why we are not able to resolve .. then again they said saturday was there ... They didnt give me resolution .... BUT THIS IS AGAIN ON 2 NOV 2010 THEY DEDUCT BALANCE I HAVE REGISTERED COMPLAINT [protected] .. THEY ARE STILL SAYING FOR WAIT TILL 4 NOV.. NOW WHAT I SHOULD DO RESPOND ME

They put caller tune on my number [protected] and deducted 45Rs. after that i have vodaphone to vodaphone free minutes even than they deducted Rs.15 when i call to a vodaphone number.

Twice deduction of my balance. I complained so many times but all in vain..

they are making fool because they ask for 48 hours and then they dont even bother about the customer.

very very poor service.

my no is [protected]

pls pls help me. once they started voice chat service by there own then they started hello tune on my number and dducting my balance again and again

pls have a look on this . plsss


i would be thankful to you.

Vodafone — balance

Dear sir,
I am rana,my cell no is +91 [protected].I have used the vodafone 1day internet plan for 5-Rs.I have used this service and i lost some balence&i also Rs- -140 in my account. PLZ solved the problem....

Respected madam
I Jasmanpreet Singh, want to say you that my Vodafone no is [protected]. Unwanted services like music zone, V2V sms pack, internet packs are being activated on my no. automatically, and amount is deducted from my balance. I am so worried to this problem even i have activated DND service on my no. If i call on 198 or 121 ur CC executive make some nonsense excuses like I have activated this service, service is automatically activated, yor are selected customer for this service etc.. only once my balance was refunded. but now it is not refunded. Last wednesday dated[protected], Rs, 21 was deducted for some Internet service pack. even talk with CCE and registering my complaint there is no refund of my balance. So plz I request u to solve my exixting problem and improve Vodafone services. I have already stopped using my previous Vf no [protected] due to this problem.
Hope for ur kind attention.
Thanx.
Jasmanpreet Singh.
[protected]

Dear Sir

I am using 2 nos. of vodafone Connection ([protected] & [protected]) . In both connection I have not any type of Connection of Internet & also I have not swithched on GPRS in my Mobile Phones . But the balance has been deducted from my balance Rs. 98.00 both connection . When I talked to Customer care they are sayng that your Intertnet is Swithched on . But when my GPRS is not on how can the internet facility can be on . After talking to customer care they (C. Care) did not stop to deduct tha balance from mobile . I am unable to think that what should I do . At last I can throw the both sim from my phones and also thinking to go to Consumer court .

Kindly give me the right direction to do .

Thanks & regards,
Neeraj Mahapatra
([protected])
[protected]@yahoo.co.in

a service is activated automatically in my mobile no. and deducted my account balance. it is done more than 5 times in a month..