[Resolved]  Vodafone — balance deduction

Vodafone/ USB Data Card — Balance deduction using Mobile Internet

Hi,
i am having a Vodafone prepaid number [protected], i used internet from Usb data card of Vodafone to my PC for 1 hour and 20 minutes on 2G network and next day my balance went on Rs -603. at the time o[censored]sing internet my actual balance was Rs38.

There is an error in Vodafone VAS specially in internet services from mobles and data card.
this month i bought 7 sims of Vodafone and after service activation and geting the confirmation messages that "service successfully activated" i used those sims and currently all the sims status are Rs -490, -118,230,340 etc.

My fault was that i bought Vodafone USB datacard and i cant switch the network provider on my device, so either i have to use Vodafone or change my device.

Regards
Asit kumar

dear sir, iam brought a vodaone prepaid sim no:[protected].after that i am recharged it with 44/-rs and found 44/-.after some time i am send a massege (S ime no of my phone) to 52586 for receiving internet setting in my phone.i am tried many times.but no setting deliverd for me.then next day i am recharge my phone with 98/-rs for 1 month internet plain.after that i am send same massege,and i have received setting next few minutes.i am saved it.then i am started to use internet an also download a song from freesite: punjabimob.com.i am used aprrox 10 mb.then i am come my home and want to use internet.but could not.i am make a call to custmercare.they reply that your balance is in -44/-(nagetive).and they are reply that you are used internet before 4 hours of 98/-recharge.and you will used internet only with possitive bal.sir,compay not send any kind of massege to me that your balance is cutoff if you are used internet before 4 hours.pls setisfied me.thanks jitender kumar mob.[protected] (cable opreter).i am not used any internet plan since the recharge.

Dear Sir,

Before completing 72 hours from date & time of scheme activated, they auto renewed another scheme.

My scheme Started on 20.03.2011 @ 2:30 p.m. for 3 days. & they renewed the scheme on 23.03.2011 morning 09:30 a.m.


Regards,
Amit Panchal

-----Original Message-----
From: Maulika C [mailto:[protected]@vodafone.com]
Sent: Wednesday, March 23, 2011 7:50 PM
To: Panchal, Amit FRB
Subject: Balance Deduction related concern for [protected] [REF:[protected]]


Dear Mr. Panchal,

Thank you for your email dated 23/03/11 about Balance Deduction related concern for your Vodafone mobile number [protected].

We thank you for your valuable feedback regarding status content of GPRS packs. We will definitely intimate you once we come up with any such changes.

As per your telecon with our Executive Ms. Aisha Mendonca, we wish to inform you that we have checked the concern and found that VL17 pack, wherein you get a benefit of 150 MB free was activated on your above mentioned number on 20/03/11 on receipt of your request via SMS ACT VL17 to 144 (toll free). Hence, the said service got renewed on 23/03/11 and the charges of Rs.17/- deducted are correct and we will be unable to provide any credit towards the same.

Further, we would like to inform you that VL17 pack is now deactivated from your above mentioned number on receipt of your request via SMS CAN VL17 to 144 on 23/03/11. Rest assured we charge you only when you initiate any chargeable transaction from your number.

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,

Maulika Chandramouli
Nodal Officer

Contact numbers:
For any queries call 111 or +91-[protected].
For any complaints call 198 toll free helpline Nodal Officer: +[protected] Fax number: +91-[protected]
E-mail: [protected]@vodafone.com
Website: www.vodafone.in


---- Original Message ----
From: amit.[protected]@schaeffler.com
Sent: 23-Mar-2011 11:07:26
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@vodafone.com; [protected]@vodafone.com
Subject: Service registration number. [protected]


Dear Sir,

I started VL17 pack on[protected], Saturday @ time 14:30 & it will get finish on 23.02.2011 @ 14.30

However I got one SMS that my VLPACK auto renewed today morning & Rs. 17 deducted from my account.

Before finish my first pack how it is renewed second pack. I request you to please go through it & credit Rs. 17 in my account.

My Service registration number :[protected] dtd. 23.03.[protected]@10:24



Regards,

Amit Panchal

Dear Sir/Madam,

My name is Ashwinder Singh & using the services of vodafone Essar, no is [protected]I had a activated a plan of vodafone of rs 40 mb on my mobile for one day. i start using the gprs plan & there is no balance deduction from my account after one hour, when i use the pack again and after using the internet for another 2 hours , i see that my account balance reduces from 255.00 to 148.00, when i call to the company regarding this , they said that your 40 MB had been finished & this charges is for extra usage, as there is no intimation from your company side for this finishing o[censored]sage, so , the company had done wrong with me, please consumer complaints take necessary action
against the company

From.
Ashwinder Singh
Tel No [protected]

Vodafone — not activating my bonus 14 card till after 10 hours

Sir,
I am Karthikanand.C from Coimbatore.Recently (28.3.2011) i have given a request for activating bonus 14 card on my number. The balance before is 16 rs but they deducted 14 form my balance.Even after 10 hours bonus 14 is not activated on my account.They have useless customer care to make a complaint.My mobile number is [protected].please make my refund of my amount rs 14.

Sir/Madam
Thank you for response.I have another Problem .I have no 3G mobile but want to activate 3G services in my number.I want to browse highspeed internet using my data card.I called customer care also but no use.Please help in the same.
.
thank you.

Dear Sit/Madam,

I agreed about that usage, but the company has to give intimation to their customers, so they do not use additional data, so thats the poor thing from company side

Rs 15 balance was deducted from my Vodafone number on 30th Mar 2011. When I called customer care, they told me that I had downloaded some "Bleed India" wallpaper. I was watching the India Pakistan Match and in between the match I did not do any such thing. So, This is totally unacceptable and I want my balance back. If this is not done then I would have to approach the consumer court as this is not the first time such a thing has happened. They always come up with information about calls I never made and Wallpapers that I never downloaded.

My Mobile Account Balance Deducted by activating Caller tune. I already given DND activated message to vodafone. Why they are deducted my Account balance. MY Phone NO. is [protected]

Reliance — deudct of balance unnecessary

Hi Sir/Madam,

Sub: - Please pay attention for *333 and *369 (Prepaid Customer Care No.) This is to inform you that I am old user of Reliance prepaid no.[protected]. I am using Reliance mobile services since last 3 years. But now I am facing problem in Reliance prepaid services. So please look into matter. I have a noted customer care is not answering my call. they are not attending my phone. they unnecessary deduct my balance. and activated some services. without asking me. please take some action toward this company. they don't care about customer.

Vodafone — DEDUCTION OF BALANCE

Hi Sir/Madam,

Sub: - Please pay attention for 141 (Prepaid Customer Care No.) This is to inform you that I am old user of VODAFONE prepaid no.[protected]. I am using VODAFONE mobile services since last 4 years. But now I am facing problem in VODAFONE prepaid services. So please look into matter. I have a noted. they unnecessary deduct my balance. and activated some services. without asking me. please take some action toward this company. they don't care about customer. currently my balance is-27. i cannot call to customer care. due to insufficient balance that happen due to vodafone services.
please take hard action toward this company

Hi,

This is extremely disappointing for me to write a mail to you as I never wanted to do so cos I understand what system up gradation is and what call procedures are.
But let me tell you very upfront that you have a pathetic customer care department.
All they can do is place the call on hold and then disconnect it as they do not have resolutions to the problems.
I have been complaining about my number [protected] registered on Paras Aroras name, from more than two weeks now but have not received a satisfactory answer for that.
I have been receiving messages from Vodafone about the auto deduction of Rs 399 towards the blackberry services on the 23rd march. I got my phone recharged with Rs 450 on 23rd by 11 am.
Now from the same day whatever internet usage I did I was charged for that. If my BB services were deactivated due to insufficient funds I should have received a message about it, which I did not receive.
After calling up the customer care department I visited the Vodafone store as well where in I didn’t get any resolution.
No further stories, my only concern is WHY WAS I CHARGED FOR GPRS WHEN BB SERVICES WERE ACTIVATED AND MONEY WAS DEDUCTED FOR THAT…..???
MY PHONE IS STILL ON GSM MODE RATHER THAN BEING IN EDGE MODE….
I need a call back or revert on this mail ASAP.
Chander K Bajaj
[protected]

Vodafone mobile — Automatic Activation of Caller tune and deduction of balance for continue 3 days

Dear Sir

I am vodafone mobile customer from last 4-5 months. My number is [protected] (UP West). On 15 Apr 11 I got one message that my caller tune has been activated and some songs has been set at my caller tune, whereas i never requested for same. Same time Rs. 30 was deducted from my balance. I ignored it for once. Next day 16 Apr 11 again i got one message that my caller tune has been activated and 'bekhudi .... song' has been set at my caller tune. This time Rs. 45 was deducted from my account. This time i called up customer care at 111 and Mr. Dharmendra responded and took my complaint for this (Reference number [protected]) and he promised that Rs. 45 will be reverted back to my balance and caller tune was deactivated. Next day again same thing happened and Rs. 45 was deducted from my balance. From evening 17 Apr 11 1800 till 2200 H, customer care didnt help stating that your systems are down due technical problem.

Though I was waiting for Rs. 45 to be reverted back to my balance ( as per reference number [protected], I was shocked to see again same thing happening on 17 Apr 11. This is quite irritating as i am not interested in any caller tunes. I have never requested for setting up any caller tune and it is being activated automatically. Please do something to get my balance back to my account otherwise I dont have an option rather porting to some other service provider.

This all has led to a bad taste in my and my colleagues mind regarding VODAFONE. Pls do needful.

Looking for a positive response.

GK Sharma
Saharanpur

I,shilpi sharma have activated a value added service named beauty on my vodafone number,[protected].From then till now,i have made many efforts to deactivate this service but its all in vain and the balance of rupee 1 is deducting daily.I have made a lot of complaints.
the comlaint numbers are [protected],[protected],5462086
Every time their response in the same that it wil be deactivated within 4 hours and it has not been till now. Moreover now the deduction has increased to rupees 30 per day.I am totally harassed by this attitude of the company.Kindly help me

Respected Sir.

8th,May,2011

Subject:BALANCE DEDUCTION FOR THOSE SERVICES WHICH I HAD NOT APPLIED BY VODAFONE.


ON 3rd,May,11 when i checked my balance it was around Rs90 and on the next morning i.e 4th,May,11 it was Rs -169.
When i tried complaint on coutomer care i.e on 198 i talked to Mr. Naveen over coutomer care he told me that your balance has been deducted for internet usage but on the other hand he told me one more thing as i m using Iphone 3GS,till my Iphone servise are not on i cannot use my internet so he made a complaint against this technical fault which he told me and gave me a request number i.e[protected] further he told me that are company will revert back to you in 48 hours.
But when after 48hr are over there was no revert I again called up VODAFONE COUTOMER CARE the guy tol me there he is again forwarding my complaint and gave me new complaint id i.e[protected] and told me wait for 24hr more..
Then agian when there was no revert from VODAFONE company i again called them and said all this matter they put me on hold and there was no response for 20-25 minutes while my call was on hold this happens three times and when i agained call I talked to MR.Saumaye he told me that there was not any complaint registered against my number.
I am really fedup with this comapany for this i want a strict action otherwise they got courage to do the same with other people also.

Thankfull
Karan.

Vodafone — Reducing money

SIr
Today 10.05.2011 i had received the call from vodafone after that they charge Rs 29 . I made call to customer care and they said you had dialled the *123*29# for booster card .its always happening in vodafone.I ask them to transfer the call to supervisor they told its not possible.pls take sevear action against the network.My mobile no is [protected].
Thaning you
With regards
T.Manikandan

Vodafone — Balance deduction and

Vodafone is the most irresponsible service provider with the worst customer service possible. There was a balance deduction of Rs.30/- a few months back and again Rs.10/- for any unnecessary services which are activated automatically. Icing on the cake, when you call them no response and when asking for an escalation you would be kept on hold for approx. 7mins and the call is cut. This has happened more than 20 times.
And the best part of vodafone, you have been blacklisted and cannot talk to anyone on the customer care or even the complaints no.198. It is much better to wind up vodafone business in India and the best place for it is through the flush, down the drain!

BALACE DEDUCTION EVERYDAY AS A REQUEST OF CALLERTUNE.NO ANY REQUEST GOES FROM OUR SIDE BUT ALWAYS FALSE ARGUMENTS ARE MADE BY VODAFONE AGENTS.


CONSUMER NAME:-
SAURABH
MOBILE NUMBER-[protected]

BALANCE DEDUCTION REGUARDING FALSE CALLER TUNE

sir,

my vodafone mobile phone balance gone negative its Rs. -286.064. and this balance gone negative in internet services which i never use, but my balance of vodafone no. [protected] is in negative so please retrive back my deducted balance in my account.

thanx

Yogender Singh Yadav.