[Resolved]  Vodafone — balance deduction

Vodafone — deduction

on 24 dec about 80 rupees were deducted from my mobile no [protected] .i contacted the cust.care but no positive response was given.

vodafone Telecommunication — Balance Deduction

I am Sandeep Kamboj from Delhi and I am writing you this email as I have an outstanding dispute with Vodafone Mobile company (Delhi Circle). I recently customer a new Add on number ([protected]) from Vodafone (Delhi Circle) .I have been charged Rs 5 for sending a text message on 0 number. And upon inquiry, company people are saying that I have prefixed 00 before the number. Please read the whole communication below which I had with Vodafone.


I don't think anyone in India prefix 00 when he or she is sending a text message. This is simply a case of fraud charge and moreover, my call details clearly states that no prefix was used on the number on which the message has been sent. I have message in my mobile inbox details for your review. You can clearly see that there are no prefix before the numbers for which I have been charged Rs 5.00.


I had a word with the Nodal officer and the Appellate Authority but instead of looking into this matter they both talked to me in a very rude manner as If I am begging something from them and they preferred to hung up on me without helping me out. Before hanging up the call, the Appellate authority simply said that these charges are not going to be waived off in any case. I believe this is the way company is earning revenues by charging the customers unnecessarily. I am not going to pay for this fraud charge.

sir/mam,
deduction of balance has now become a daily practice,,it is not happening with me for the first time..i hv registered complaint once more..now again i have to do the same..actually dis happened with me on 14thjan.2012..net pack gets expired but i didnt recieve any message from company side about the expiry of net pack and deduction of balance was approx rs.100/-..previously it was rs.250/ approx was deducted from my main balance..previously it was said that it wont be repeated again..and i faced lot of problem because i have to be in roaming some time and all my imp.calls got stucked..i faced lot of loss..and i didnt get any positive feedback from customer care.they talk and after some time they put call on hold and den hang out..i just want my balance to be back..do take strict action against it..

THANKING YOU
Your's Sincerely
PRANJAL BHUSHAN
Contact No:- +91-[protected]

I AM SHARMILA MONDAL
FROM ASANSOL
MY MOBILE NO.[protected]
DATE (20/12/2011 TO 27/01/2012)
BLANCE ALL TIME ZERO WHY SIR ?????????????????????????????/

i hve recharged 98rs on[protected] it worked well upto 24 .on 25 0nwards i cant connect to the internet.my balence deducted to zero.so i recharged with 20rs.my balence got deducted when i connect to internet.im understanding why main balance is deducting when i connect to internet.and want to knw how to view gprs balence in warangal.i hve used airtel i fell comfortable with it.when i moved to voda im facing lot of problems.i went to vodafone store in my city.neither of the technicians in voda store solved the problem they even dnt know in what way the problem can be soved
my no[protected]
[protected]@yahoo.co.in

Hi

I am Rajeev Sharma ( Mob :- [protected])
I wanted to black list some no’s, for this Customer care asked me to send message on ( ACT CFS to 144) and I was told that the monthly rent for this is Rs 10, but when I sent this message, Rs100 got deducted from my balance.

I called up Customer care to complain about this and I was told that Rs 100 will be waived ,
It’s been 5-6 days since I had talk with Customer care, but I haven’t got the balance.

My Complaint Number is ([protected])

HELLO. I HAVE RECHARGE MY VODAFONE NO.[protected] FOR GPRS NET PACK 95. I GOT THE MASSAGE UR GPRS ACTIVATED BUT STILL BALANCE DEDUCTED FROM MY ACCOUNT FOR USE. IT SHOW THAT ANY DATA PLAN DOESNOT ACTIVATE. I TWICE COMPLAIN AT VODAFONE CARE IN NIRMAN VIHAR BUT DOESNOT SORT OUT PROBLEM


REGARD
RANJAN SHARMA
VODAFONE NO. [protected]

I have activated the GPRS pack of vodafone on my mobile no-[protected] then also they have deducted rs.5 from my balance for using gprs even though i have 980 Mb of gprs pack remaining in my mobile with 28 days validity period

I HAVE TRY MANY TIME TO CALL ON 198 AND 111 FOR HELP, BUT I DIDNOT GET CONNECTED IT BLOCK MY UR REPRESENTATIVE. I SK FOR DEACTIVE MY 3G AND CONVERT INTO 2G SO THAT I CAN USE GPRS DATA PACK AS I MADE MANY COMPLAIN ABOUT THIS ISSUE. AND VISIT VODAFONE CARE STORE NO ONE PROVIDE CORRECT INFO. I HAVE MAIL ON vodafonecare.[protected]@vodafone.com FOR IMMEDIATE RECHARGE OF DATA. MY NO. IS[protected]
RANJAN SHARMA
[protected]

Vodafone — deduction of balance

deear sir,

sir mera name sameer hai mera mobile n.[protected] hai vodafone company ka hi..mere paas net balance hai or main net chla rha tha tbhi mera net sop ho gya..tab mene blance cheak kiya to mera blance mese 20rs dedact ho chuke the mene coustumer care par kai baar call kiya par coustumer care par call ni lag rha tha.........sir aap se nibedan hai ki aap mujhe mera blance jald se jald baapas dilva de aap ki badi dya hogi .......thankyou sir....sameer sunny-vodafone coustumer-[protected]....

on 23/03/12,morning my mobile balance was Rs.405.but in the evening when i checked my balance it was Rs303 ,when i asked customer care about this they said that a game was downloaded from Internet which cost Rs.99, but anybody had not downloaded any game of this rate,and had not worked on the Internet that day. they say that it was downloaded at 6:53pm the same day , but at that time i was in the office,that any of my child had done this and i do not know how to download games my son only knows this.it can also happen that the website from which he had downloaded had written that it is free but had charged it like this.please respond to my request and contact me.
thanking you,
md.daud.khan.
cont.no.[protected]

i disagree

rs.200 has been deducted instead of rs.0.17..in last 3 deductions it is showing 0.17 has been deducted bt in real it is rs.200 i am not getting anything..i want your strict action against towards it..and i got a very bad response from customer support..contact me as soon as possible..i want complete detail of my balance deduction or my balance back..
--Pranjal
[protected]

contact no.+91-[protected]
alternate no.+91-[protected]

Vodafone — balance deduction

i got vodafone sim on 05/05/12 .they offered me one month 67 Rs pack with sim. Then i activatedgprs pack 12 Rs ,3 day pake i. But they deducted 67 rs for my balance so request vodafon custmer team solve my greavence team my numveris [protected]

Hello Sir. I am Taranjit Singh, My Vodafone Number is [protected]. Today I have recharged my Vodafone Number with Rs. 96 ( Data Pack ). I got a message from Vodafone that Your Data Pack has been Activated on your Phone and is valid upto[protected]. When I have surfed the Internet my whole balance was vanished. I have called the Customer care. The executive answered me named as Jagtar has not helped me and said that it is your mistake. He shouted at me. I don't want my balance back but I want to teach that executive the manners of talking. Please help me.

Sir,
Me ek vodafone sim use karta hun. Uska no. hai-[protected]. me usme internet pack Rs-16 recharge kiya tha. us me 3 days ka validity tha. me net access karta tha. wo mere Rs-60 main balance se deduction kar diye. Jab me customer care se pucha to wo bole ki tum multiple site acess kar rahe the. Sir wo jhut bole, kyun ki sir me ek hi site access kar raha tha. wo tha facebook. me phir vodafone store ko gaya. whan par bhi wohi baat bole. me bola ki app jhut bol rahe hai. Me bola app mere balance refund karoge ya nahi? wo mana kardiye. To me bola ki me consumer complain karunga, to wo bole appko jo karna hai kariye..........
Please sir kuch kijiye ............................................................

Dear Sir...
I did recharge of Rs.127 for GPRS at around 9.00 am on 16/04/2012. I got confirmation message from company at around 2.00 pm.for success of recharge.I used GPRS at around 6.05 pm in evening....Mean while i got disconnection of GPRS at around 6.29 pm and got message of balance deduction of Rs.88 and paisa....in spite of GPRS working.....they deduct the balance from my account on behalf GPRS uses...

I tried hard to resolve this issue but company official are not responding in proper manner....

Please do the needful

Regards

My Mail id is [protected]@hotmail.com

I am using vodafone number for last 1 month. today i called up 198 to verify certain details then i asked the customer whether any VAS service is activated on my number or not. the executive told me that there is no VAS service activated on my number.Moreover i also sent a sms writtinf STOP tp 321. Also got a sms that no VAS service is activated.but just after 5 mins i received a sms stating Business and Economy pack has been activated on my number and Rs.30 deducted from my balance.i have no idea how this got activated.I am new to vodafone this type of things started happening.i dont know what do.and if this continues then i have to port out of vodafone.

Name-S.Bhowmik
My Number- [protected]

Me sunder yadav hving mobi no.[protected] activated vl9 data plan vodafone.but my balance deducated.i call to cust.care for solving problem but not solved.