[Resolved] Vodafone — Balance not credited | |||
Hi.. I am having vodafone prepaid connection and I am using Internet in that. I have done online recharge on 25th November which is the last day for my Internet pack for Rs. 147 (2GB Internet pack). Very next day my Internet disconnected. When I check the balance it is in negative. I called customer care regarding this, they told it is auto renewal mode. I just can't understand what is that "Auto renewal mode". It is just a reason to make people fool by telling some technical words. Then I argued with them that where is the amount (Rs. 147) for which I have recharged. Finally they said they will credit this amount in my account within 48 hrs, but till now it is not done. I am totally dissatisfied with the customer service. Moreover that stupid customer service guy took nearly 30 minutes which is chargeable. Please help in this regard. Was this information helpful? | |||
Dec 5, 2016 Complaint marked as Resolved Verified Support Dec 04, 2012 Vodafone India Customer Care's response Hello VKRiyaz, Please share your contact number with us at http://bit.ly/R3pDz1 and we will have someone get back to you with assistance. Regards, Vodafone Customer Care. | |||
 3 Comments | |||
Comments
CALL 198 IT IS FREE.
SPEAK TO C.CARE-EXEC.
NOTE DATE AND TIME OF YOUR CALL.
NOTE THE NAME OF THE C.CARE EXEC.
AND ASK/INSIST FOR COMPLAINT REG.NO.
DON'T CUT THE CALL UNLESS THE EXEC. GIVES YOU THE REG.NO.(S/HE HAS NO OPTION TO END THE CALL).
ESCALATE TO NODAL VIA EMAIL.
WAIT FOR 10 DAYS AND FILE CASE IN POLICE AND CONSUMER-COURT
SPEAK TO C.CARE-EXEC.
NOTE DATE AND TIME OF YOUR CALL.
NOTE THE NAME OF THE C.CARE EXEC.
AND ASK/INSIST FOR COMPLAINT REG.NO.
DON'T CUT THE CALL UNLESS THE EXEC. GIVES YOU THE REG.NO.(S/HE HAS NO OPTION TO END THE CALL).
ESCALATE TO NODAL VIA EMAIL.
WAIT FOR 10 DAYS AND FILE CASE IN POLICE AND CONSUMER-COURT
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27107
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Vodafone — BALANCE Credited
Hi,This is Bindu i have complaint to vodaphone custmer care problems number of times regarding that my balance had been credited because of the use of internet charges yesterday but actually i have got a message indiacating that the i got free usage of internet for next three days on 13-01-10 so just refund my balance ...